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INVALID KEY

    Question

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80004005
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {EF81094D-8C7C-4349-86E1-2892DDED5B41}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-8009_E2AD56EA-766-2f7d_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{EF81094D-8C7C-4349-86E1-2892DDED5B41}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-549208215-3768387933-2273220994</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dell DM051                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="3"/><Date>20060331000000.000000+000</Date></BIOS><HWID>08323507018400EC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>2117B5142A60710</Val><Hash>G5Bjx3pXQEw2Rv5YC2laOup7Dkk=</Hash><Pid>81599-904-7791594-65395</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6000.16386
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500204-02-1033-6000.0000-2652013
    Installation ID: 014251670732077835718970691876252781855896088175728545
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
    Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
    Partial Product Key: B9HD2
    License Status: Unlicensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OgAAAAIABAABAAIAAQABAAAAAwABAAEAnJ+i0vB5YCHa+ypnqnZI5NKWxBh4rPL0Km5es2pgrFbsOw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC DELL   DM051  
      FACP DELL   DM051  
      HPET DELL   DM051  
      BOOT DELL   DM051  
      MCFG DELL   DM051  
      SSDT DELL st_ex
      ASF! DELL   DM051  

    Above is my report. Today, I downloaded MS service pack 2 merely to be able to print individual Outlook email pages instead of odd or even pages. When my computer rebooted it had this message: The Windows Vista Home Premium Product key you typed is invalid for activation. It then gives me three choices: 1) Access your computer with reduced functionality 2) Type a different product key 3) Contact Dell to help resolve this problem.

    The computer was working fine prior to downloading SP2 and I had not typed in a key for quite a while. I can only access the internet, but nothing else in the computer.

    I tried to type in the key, but it keeps saying that the characters are invalid.

    Please help.

    Thursday, October 24, 2013 6:30 PM

Answers

  • According to the report, the service pack isn't actually installed - you're still at the base RTM release level.

    (which is why the system is locking you out - in SP2 the Reduced Functionality Mode is a lot less restrictive)

    You should be able to boot from the XP CD, and reinstall from there - remember that it will reformat the drive, so back up first!


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    • Marked as answer by Jims68ragtop Saturday, October 26, 2013 1:54 PM
    Friday, October 25, 2013 6:17 AM
    Moderator

All replies

  • I'm afraid that your installation appears to be counterfeit.

    The installed Product Key - (ending B9HD2) is an OEM_SLP Key from a Dell computer - but your computer was manufactured 6 months before Vista was released, and so cannot possibly support such a Key.

    It's likely that installing the Service Pack removed the hack (an Activation Exploit)  that was holding the installation together.

    Is there a COA sticker on the case? If so, for what version and edition of Windows is it valid? (I suspect Windows XP Home)

    How did you acquire this machine? (How long ago?)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, October 24, 2013 7:42 PM
    Moderator
  • Noel, Thanks for writing. I have a Dell laptop that came with Vista. I also have Dell desktop that came with XP (this is the one with problems). About a month ago, I heard that XP was not going to be supported any longer so I changed both to Vista, using the Vista that came with the laptop. The desktop has worked fine until I tried to add the service pack. I purchased both computers new.
    Thursday, October 24, 2013 8:03 PM
  • That's the cause of the problem, then - you cannot run an OEM install of Vista on a machine which shipped with XP.

    OEM Licenses are restricted to use on the same machine on which they shipped, and cannot be transferred.

    XP will be supported until April next year - after which it will still work happily, but will simply not receive any more updates whatever from Microsoft (for XP - I'm not certain about updates for things like Office and MSE)

    If you want to run Vista or Win7 on that machine you will need to purchase an Upgrade license to be able to activate it - licenses for both systems are in short supply, since MS stopped selling Vista licenses in 2009, and Win7 licenses in 2012 (although they did run on a bit with Win7, they created no new retail licenses after the release of Windows 8)

    You need to reformat and reinstall the XP on this machine - or use a legitimate upgrade or full license.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, October 24, 2013 8:41 PM
    Moderator
  • Noel,

    Again thanks for your information. It seems odd that it worked very well up to the service pack install.

    I will go ahead and switch back to XP for now so I can use my computer. When I put the XP disk in nothing happens because Windows is shut down except for "limited use". Do you know how I can reinstall XP in this condition?

    Thursday, October 24, 2013 9:21 PM
  • According to the report, the service pack isn't actually installed - you're still at the base RTM release level.

    (which is why the system is locking you out - in SP2 the Reduced Functionality Mode is a lot less restrictive)

    You should be able to boot from the XP CD, and reinstall from there - remember that it will reformat the drive, so back up first!


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    • Marked as answer by Jims68ragtop Saturday, October 26, 2013 1:54 PM
    Friday, October 25, 2013 6:17 AM
    Moderator