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  • Question

  • I receive a phone call from a company saying they are calling from Microsoft and they noticed my windows keeps down loading errors and they need to assist me with clearing up of these errors.  After some time they informed me my windows has expired and they are going to transfer me to an assistants.  Well it came about them trying to sell me new windows products.  

    I don't have the software but I still have my product code.  When I enter my code it does not accept it.

    How can I re-install windows and my product code?

    Thursday, February 6, 2014 10:57 AM


  • Two things:

    1) Microsoft will NEVER EVER EVER call you out of the blue.  The ONLY way they will reach out to you is if you set up a call with them first.  ANY time someone calls claiming to be from Microsoft or that they work for 'Windows' (whatever that means), they are a scammer.  IMMEDIATELY hang up on them.  They are trying to access your computer to install viruses, steal your personal information, or both.  This is ALWAYS ALWAYS ALWAYS true.  

    2) We can look at your OS Diagnostic to see if there are any problems with it.  Follow the directions below to proceed:

    MGA Diagnostic Report:

    To properly analyze and solve problems with Activation and Validation, we need to see a full copy of the diagnostic report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )

    Once downloaded, run the tool.
    Click on the Continue button, after a short time, the Continue button will change to a Copy button.
    Click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your post.

    One Issue Per Thread:

    Most Activation and Validation issues look the same, on the surface, but can have many different causes and fixes. This is why we ask for a diagnostic report and this is also why we ask that you create your own thread for your issue (in other words, don't post your issue in another person's thread). 

    It just becomes too complicated to try to troubleshoot multiple different issues in the same thread.

    New to the Forums?

    Note that if you are new to these forums, you may find that you are unable to post due to a restriction on the inclusion of links and pictures.
    Simply delete the only lines that contain links -  this will allow the remainder of the report to upload (and those lines are not generally critical to the report anyhow)

    Please do not read this sentence. Please ignore the previous sentence.

    Thursday, February 6, 2014 3:38 PM