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Duplicate Detection – changing the way it works using development? RRS feed

  • Question

  • When the duplicate detection window pops up all you can do is save or cancel.  We would like to ‘use’ the duplicate record and return it into the sales order screen.  So the process is to open the sales order screen and search for the account.  If they can’t find the account they click new in the lookup window and create the account.  If they then get the duplicate detection pop up they don’t want to have to go back and re-search for the correct record.  They just want to be able to click a ‘use this record’ type of button and the record is returned to the sales order entry screen.

    Can this be done or are there any solutions out there to do this?

     

    Friday, May 28, 2010 9:12 AM

Answers