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window keeps freezing RRS feed

  • Question

  • Every time I open Windows live one care the screen freezes. I am using the trial version. Therefore, I cannot set schedules, Scans etc.

    Friday, April 11, 2008 10:05 AM

Answers

  • I don't see a circular question and answer discussion, but a series of potential solutions based on the symptoms you are encountering and what you've tried already.

    I will certainly not claim that OneCare is perfect, but to state that your experience means that OneCare "is built withiout due care and attention to detail" would be rather premature and incorrect. There is something on your PC that is preventing the proper operation of OneCare. Either a service has been disabled, a required component is missing or corrupt, of something is in conflict with OneCare. With literally infinite variations of software and hardware for the Windows environment, it doesn't surprise me when unusual problems occur. I can understand not wanting to proceed with the troubleshooting. I've abandoned programs that misbehaved on a system I was working on, too. So, thanks for trying OneCare. If you wish to pursue the problem at some point, you can post back or contact support per the FAQ I linked in my previous reply.

    -steve

     

    Saturday, April 12, 2008 1:07 AM
    Moderator

All replies

  • I think that I would reinstall OneCare. If the main screen failed to open, yet the icon in the system tray showed that it was green, I'd tell you that .Net Framework was corrupt, but that's not what you're experiencing.

    Did you completely remove all other security programs that actively scan and protect the PC before installing OneCare? it does sound like something may be conflicting.

    -steve

     

    Friday, April 11, 2008 11:20 AM
    Moderator
  • Have already reinstalled OneCare. All anti virus programmes were uninstaled first. I also uninstaled  BT Broadband because of problems. Every other programme works perfectly. But, when I click on the little green 1 icon the window which pops up freezes.

    Friday, April 11, 2008 3:02 PM
  • It may be worth repairing .Net Framework, then.

    To repair .Net Framework 2.0 on XP:

    Open Control Panel

    Select Add or Remove Programs

    Locate Microsoft .Net Framework 2.0

    Select the entry and when the installer launches, select Repair.

    Reboot when it completes.

     

    Alternatively, see this KB article:

    http://support.microsoft.com/kb/306160

     

    To remove a corrupt .Net Framework install, use this tool:

    http://astebner.sts.winisp.net/Tools/dotnetfx_cleanup_tool.zip

     

    The download of .Net Framework 2.0 can be found here:

    http://www.microsoft.com/downloads/details.aspx?familyid=0856eacb-4362-4b0d-8edd-aab15c5e04f5&displaylang=en

     

    To repair .Net Framework 2.0 and 3.0 on Vista, see this blog entry:

    http://blogs.msdn.com/astebner/archive/2007/03/26/how-to-repair-the-net-framework-2-0-and-3-0-on-windows-vista.aspx

     

    If the above does not resolve the problem with OneCare, please contact support:

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve

     

    Friday, April 11, 2008 3:08 PM
    Moderator
  • I have done everything you suggest on this page without success.

    It now seems we are getting into a circular question and answer discussion.

    I'm afraid if this is the best Microsoft can do they can keep OneCare. I certainly will not be paying for for something that is built withiout due care and attention to detail.

    I have been contemplating Apple Mac for some time. This experience is certainly tipping the scales in that direction.

    Friday, April 11, 2008 8:00 PM
  • I don't see a circular question and answer discussion, but a series of potential solutions based on the symptoms you are encountering and what you've tried already.

    I will certainly not claim that OneCare is perfect, but to state that your experience means that OneCare "is built withiout due care and attention to detail" would be rather premature and incorrect. There is something on your PC that is preventing the proper operation of OneCare. Either a service has been disabled, a required component is missing or corrupt, of something is in conflict with OneCare. With literally infinite variations of software and hardware for the Windows environment, it doesn't surprise me when unusual problems occur. I can understand not wanting to proceed with the troubleshooting. I've abandoned programs that misbehaved on a system I was working on, too. So, thanks for trying OneCare. If you wish to pursue the problem at some point, you can post back or contact support per the FAQ I linked in my previous reply.

    -steve

     

    Saturday, April 12, 2008 1:07 AM
    Moderator