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error ID:0018-80070003

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Can not install Live one care Down loads update then goes to install and Error ID:0018-80070003 appears

Also I have a 25 digit product key the support site asks for a 20 digit number

Thursday, November 29, 2007 3:19 AM

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The product ID that the support site is asking for is not the product key from the retail package, so you will probably need to select the option for a trial version of the product so that it doesn't prompt for they ID when trying to begin the support case as noted in this post - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2476925&SiteID=2

The 0018 error is a generic install error, so it would be best to contact support if nothing in the KB article here - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1588602&SiteID=2, helps resolve it.

How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

-steve

Thursday, November 29, 2007 5:29 PM

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