locked
Unable to install updates RRS feed

  • Question

  • I have genuine WIN XP Pro. I was unable to doenload WGA so proceeded with the diagnostic program.  This apparently resolved the issue. I am still however unable to install updates although MS says my copy is validated as genuine.

     

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key:

    Windows Product Key Hash:

    Windows Product ID: 55274-OEM-2213643-68871
    Windows Product ID Type: 3
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {12D9A2C0-4187-409A-BB70-96F66D33BC96}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.17.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

     

    Need help as I don't know where to go from here. Why is it so difficult just to have what I paid for?

    Sunday, August 26, 2007 11:26 AM

Answers

  • Hello Brian,

     

    Thank you for posting back and letting us know all is well. It is good to temp. shut down certain programs such as Zone Alarm in order to aquire updates.  Take care and if you need WGA help in the future post back with us.

     

     

    Take care

     

    Stephen Holm, MS

    Tuesday, August 28, 2007 10:58 PM

All replies

  • Also followed the procedures (twice) regarding error 0x80070002. Makes no difference whatsover. Updates download but will not install.

    Sunday, August 26, 2007 1:15 PM
  • How to troubleshoot problems connecting to Windows Update or to Microsoft Update:
    http://support.microsoft.com/kb/818018/en-us

    You cannot install some updates or programs

    http://support.microsoft.com/kb/822798/en-us

    Sunday, August 26, 2007 2:43 PM
    Moderator
  • Hi Carey

     

    Thanks for the links. I have now managed to update 81 of the 83 critical updates. Looks as if my problem (or part of it) is allied to Zone Alarm Pro settings. This I must investigate further.

    What a pity MS cannot produce a program to let one know if the problem(s) are in the OS or other software. Oh well, suppose I'm asking too much.

    Monday, August 27, 2007 9:13 AM
  • Hello Frenchie,

     

     

    This is an issue with your XML services on the computer.  If you compare your Diagnostic Report to others on the forum, you will notice that yours is missing a bunch of text below the "Office Details" line. We commonly refer to this area as the XML blob. This is caused by a missing Registry Key.  I will provide you the steps to resolve this XML issue.

     

     Fix (Part 1):

    1) Click “Start” button, then “Run”
    2) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>
       (Note: This will register the msxml3.dll and the registry entry ‘HKEY_CLASSES_ROOT\MSXML.DOMDocument’ will be generated) If this does not work, the msxml3.dll may be missing or corrupt. Follow the below Fix (Part 2), in that case:

     

     Fix (Part 2):

    1) Go to the Microsoft XML Parser (MSXML) 3.0 Service Pack 7 (SP7) download page at: 

    http://www.microsoft.com/downloads/details.aspx?FamilyID=28494391-052b-42ff-9674-f752bdca9582&DisplayLang=en
    2) From the files available, download “msxml3.msi”
    3) Double click the file and follow the steps to install.
    4) Click “Start” button, then “Run...”
    5) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>
     

     Please be sure to backup or otherwise offload any data from the hard disk prior making any changes in the registry. You should be okay because the files are being registried and no changes but still a good idea to ensure any critical data is saved. Please let us know if the above steps resolved your issues. Have a great weekend.  


    Thank you

    Stephen Holm, MS
    WGA Forum Manager

     

    Monday, August 27, 2007 9:51 PM

  • Hello Stephen

    Many thanks indeed for the invaluable info. I did as suggested (Part1) and the following is the current logfile. Zone Alarm Pro is definitely the culprit, as I am able to download all files, but still unable to install them unless I turn ZAP OFF. Main problem is that I haven't a clue what it is in ZAP that causes the blockage and I'm wary of doing too much experimentation.  I know I have a lot of old files of programs that I've tried and now need deleting.
    Trust you'll have a good week-end.
    Your help is much appreciated.

    Brian


    Deckard's System Scanner v20070826.66
    Run by Brian on 2007-08-28 09:18:15
    Computer is in Normal Mode.
    --------------------------------------------------------------------------------

    Percentage of Memory in Use: 81% (more than 75%).
    Total Physical Memory: 447 MiB (512 MiB recommended).


    -- HijackThis (run as Brian.exe) -----------------------------------------------

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 09:18:20, on 28/08/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16512)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Windows Defender\MsMpEng.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Eset\nod32kui.exe
    C:\Program Files\SlySoft\CloneCD\CloneCDTray.exe
    C:\PROGRA~1\BILLPS~1\WINPAT~1\winpatrol.exe
    C:\Program Files\Windows Defender\MSASCui.exe
    C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
    C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
    C:\WINDOWS\SOUNDMAN.EXE
    C:\WINDOWS\Mixer.exe
    C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe
    C:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exe
    C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE
    C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Eraser\eraser.exe
    C:\Program Files\SlySoft\AnyDVD\AnyDVD.exe
    C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    C:\Program Files\Evidence Eliminator\ee.exe
    C:\Program Files\Google\Google Updater\GoogleUpdater.exe
    C:\Program Files\MiniCLIP\mclip.exe
    C:\Program Files\Qlock\qlock.exe
    C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
    C:\WINDOWS\system32\cisvc.exe
    C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    C:\Program Files\Eset\nod32krn.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\ZoneLabs\vsmon.exe
    C:\WINDOWS\system32\MsPMSPSv.exe
    C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
    C:\Documents and Settings\Brian\Desktop\dss.exe
    C:\PROGRA~1\TRENDM~1\HIJACK~1\Brian.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.1.615.5858\swg.dll
    O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
    O4 - HKLM\..\Run: [nod32kui] "C:\Program Files\Eset\nod32kui.exe" /WAITSERVICE
    O4 - HKLM\..\Run: [CloneCDTray] "C:\Program Files\SlySoft\CloneCD\CloneCDTray.exe" /s
    O4 - HKLM\..\Run: [WinPatrol] C:\PROGRA~1\BILLPS~1\WINPAT~1\winpatrol.exe
    O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"
    O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\CLIStart.exe"
    O4 - HKLM\..\Run: [C-Media Mixer] Mixer.exe /startup
    O4 - HKLM\..\Run: [TrueImageMonitor.exe] C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe
    O4 - HKLM\..\Run: [AcronisTimounterMonitor] C:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exe
    O4 - HKLM\..\Run: [Acronis Scheduler2 Service] "C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe"
    O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [Eraser] C:\Program Files\Eraser\eraser.exe -hide
    O4 - HKCU\..\Run: [AnyDVD] C:\Program Files\SlySoft\AnyDVD\AnyDVD.exe
    O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    O4 - HKCU\..\Run: [Evidence Eliminator] C:\Program Files\Evidence Eliminator\ee.exe /m
    O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
    O4 - Startup: qlock.lnk = C:\Program Files\Qlock\qlock.exe
    O4 - Global Startup: Google Updater.lnk = C:\Program Files\Google\Google Updater\GoogleUpdater.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O4 - Global Startup: MiniCLIP.lnk = C:\Program Files\MiniCLIP\mclip.exe
    O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
    O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
    O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
    O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
    O15 - Trusted Zone: http://download.windowsupdate.com
    O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=58813
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {1E3F1348-4370-4BBE-A67A-CC7ED824CA85} (Microsoft Genuine Advantage Self Support Tool) - http://go.microsoft.com/fwlink/?LinkId=82580
    O16 - DPF: {5AE58FCF-6F6A-49B2-B064-02492C66E3F4} (MUCatalogWebControl Class) - http://catalog.update.microsoft.com/v7/site/ClientControl/en/x86/MuCatalogWebControl.cab?1188120002437
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1184914635109
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
    O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: NOD32 Kernel Service (NOD32krn) - Eset  - C:\Program Files\Eset\nod32krn.exe
    O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
    O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

    --
    End of file - 8354 bytes

    -- Files created between 2007-07-28 and 2007-08-28 -----------------------------

    2007-08-27 15:58:23         0 d-------- C:\Program Files\Trend Micro
    2007-08-27 09:39:58         0 d-------- C:\WINDOWS\SoftwareDistribution
    2007-08-27 09:26:27     11828 --a------ C:\WINDOWS\KILLDIR.EXE
    2007-08-26 14:26:17         0 d-------- C:\WINDOWS\SDTemo
    2007-08-26 13:35:51         0 d-------- C:\WINDOWS\SDTemp2
    2007-08-26 11:16:54         0 d-------- C:\Documents and Settings\All Users\Application Data\Office Genuine Advantage
    2007-08-26 10:27:29         0 d-------- C:\Program Files\Eusing Free Registry Cleaner
    2007-08-26 09:50:56         0 dr-h----- C:\Documents and Settings\Brian\Recent
    2007-08-23 15:29:19         0 d-------- C:\Sempervivium
    2007-08-22 08:57:30    162304 --a------ C:\WINDOWS\system32\UNWISE.EXE
    2007-08-20 13:45:35         0 d-------- C:\Program Files\SureThing CD Labeler 5
    2007-08-20 13:06:04    217088 --a------ C:\WINDOWS\system32\yv12vfw.dll <Not Verified; www.helixcommunity.org; Helix YV12 YUV Codec>
    2007-08-20 13:06:03   3596288 --a------ C:\WINDOWS\system32\qt-dx331.dll
    2007-08-20 13:06:03     73728 --a------ C:\WINDOWS\system32\dpl100.dll <Not Verified; DivX, Inc.; DivX, Inc. dpl100>
    2007-08-20 13:05:55         0 d-------- C:\Program Files\K-Lite Codec Pack
    2007-08-20 13:05:55         0 d-------- C:\Documents and Settings\Brian\Application Data\Real
    2007-08-20 13:05:55         0 d-------- C:\Documents and Settings\All Users\Application Data\Real
    2007-08-20 12:53:51         0 d-------- C:\Program Files\Free RM to MP3 Converter
    2007-08-19 09:55:47         0 d-------- C:\Program Files\Burrrn
    2007-08-18 15:17:41         0 d-------- C:\Program Files\FX Saver
    2007-08-18 15:03:37      2560 --a------ C:\WINDOWS\_MSRSTRT.EXE
    2007-08-18 10:35:57         0 d-------- C:\Wanganui
    2007-08-17 17:50:42         0 d-------- C:\Documents and Settings\Brian\Application Data\CD-LabelPrint
    2007-08-17 09:24:35         0 d-------- C:\Documents and Settings\Brian\Application Data\Google
    2007-08-17 09:15:47         0 d-------- C:\Documents and Settings\All Users\Application Data\Google
    2007-08-17 09:14:33         0 d-------- C:\Documents and Settings\All Users\Application Data\Google Updater
    2007-08-17 09:14:31         0 d-------- C:\Program Files\Google
    2007-08-16 08:58:43         0 d-------- C:\WINDOWS\pss
    2007-08-15 15:09:29    229376 --a------ C:\Documents and Settings\LocalService\ntuser.dat
    2007-08-15 15:09:29   4718592 --a------ C:\Documents and Settings\Brian\ntuser.dat
    2007-08-15 15:07:07         0 d-------- C:\Program Files\LightScribe
    2007-08-15 11:59:19         0 d-------- C:\Program Files\Common Files\SureThing Shared
    2007-08-15 11:43:58   2916352 -----n--- C:\WINDOWS\UNNMP.exe <Not Verified; Nero AG; Nero Web Engine>
    2007-08-15 11:43:23         0 d-------- C:\Program Files\Common Files\LightScribe
    2007-08-14 14:36:09         0 d-------- C:\Discinfo
    2007-08-14 09:14:05         0 d-------- C:\DriveSpeed
    2007-08-11 12:10:53         0 d-------- C:\Program Files\Common Files\Acronis
    2007-08-11 12:10:53         0 d-------- C:\Program Files\Acronis
    2007-08-10 10:15:15         0 d-------- C:\EE_TEST
    2007-08-09 10:49:18     40960 --a------ C:\WINDOWS\system32\eetransx.exe <Not Verified; evidence-eliminator.com; Evidence Eliminator (TM)>
    2007-08-09 10:49:18     61440 --a------ C:\WINDOWS\system32\Eeshellx.dll <Not Verified; evidence-eliminator.com; Evidence Eliminator (TM)>
    2007-08-09 10:49:18    118784 --a------ C:\WINDOWS\system32\EEGenFn1.dll <Not Verified; Robin Hood Software Ltd; EEGenfn1>
    2007-08-09 10:49:10    368912 --a------ C:\WINDOWS\system32\vbar332.dll <Not Verified; Microsoft Corporation; Microsoft Visual Basic for Applications>
    2007-08-09 10:49:10         0 d-------- C:\Program Files\Evidence Eliminator
    2007-08-09 09:37:28         0 d-------- C:\Documents and Settings\Brian\Application Data\EvidenceEraser
    2007-08-08 15:27:52     58368 --a------ C:\WINDOWS\Unwash6.exe <Not Verified; Webroot Software, Inc.; >
    2007-08-04 11:57:00         0 d-------- C:\Program Files\Bulk Rename Utility
    2007-08-04 11:57:00         0 d-------- C:\Documents and Settings\All Users\Application Data\Tarma Installer
    2007-08-02 13:18:31         0 d-------- C:\Program Files\WhatsRunning


    -- Find3M Report ---------------------------------------------------------------

    2007-08-28 09:16:11      4212 ---h----- C:\WINDOWS\system32\zllictbl.dat
    2007-08-28 09:13:33         0 d-------- C:\Program Files\Eraser
    2007-08-27 12:26:17         0 d-------- C:\Program Files\SUPERAntiSpyware
    2007-08-27 10:15:26         0 d-------- C:\Program Files\Messenger
    2007-08-26 16:41:56         0 d-------- C:\Program Files\IrfanView
    2007-08-26 11:05:11         0 d-------- C:\Program Files\CDlyse
    2007-08-20 15:03:22         0 d-------- C:\Program Files\SpywareBlaster
    2007-08-20 13:04:44         0 d-------- C:\Program Files\AC3Filter
    2007-08-16 15:38:32         0 d-------- C:\Documents and Settings\Brian\Application Data\dvdcss
    2007-08-15 12:56:20         0 d-------- C:\Program Files\Family Tree Maker 2006
    2007-08-15 11:59:19         0 d-------- C:\Program Files\Common Files
    2007-08-15 11:43:39         0 d-------- C:\Program Files\Ahead
    2007-08-09 11:03:20         0 d-------- C:\Program Files\LP Recorder
    2007-08-09 11:03:20         0 d-------- C:\Program Files\CoinManage
    2007-08-09 10:37:55         0 d-------- C:\Program Files\UltraSnap
    2007-07-24 09:25:47     73216 --a------ C:\WINDOWS\ST6UNST.EXE <Not Verified; Microsoft Corporation; Microsoft® Visual Basic for Windows>
    2007-07-23 15:19:30         0 d-------- C:\Program Files\PrintFolder
    2007-07-23 12:56:45         0 d-------- C:\Program Files\Karen's Power Tools
    2007-07-23 11:54:54         0 d-------- C:\Program Files\MajuSoft
    2007-07-20 08:39:52         0 d-------- C:\Program Files\Java
    2007-07-19 11:05:47    817664 ---h----- C:\WINDOWS\system32\wodfamoh.dll <Not Verified; Abrosoft; FantaMorph>
    2007-07-18 15:27:30         0 d-------- C:\Program Files\Smart Projects
    2007-07-18 13:54:48         0 d-------- C:\Documents and Settings\Brian\Application Data\Media Player Classic
    2007-07-15 14:30:58         0 d-------- C:\Documents and Settings\Brian\Application Data\vlc
    2007-07-15 14:26:53         0 d-------- C:\Program Files\VideoLAN
    2007-07-15 14:08:14         0 d-------- C:\Program Files\Common Files\AVSMedia
    2007-07-15 11:25:27         0 d-------- C:\Documents and Settings\Brian\Application Data\Macromedia
    2007-07-15 11:23:24    390041 --a------ C:\WINDOWS\system32\max.scr <Not Verified; Abrosoft; FantaMorph>
    2007-07-15 11:21:42        60 --a------ C:\Documents and Settings\Brian\Application Data\AVSDVDPlayer.m3u
    2007-07-14 13:16:14         0 d-------- C:\Program Files\SoftBusters
    2007-07-10 10:24:05         0 d-------- C:\Documents and Settings\Brian\Application Data\ATI
    2007-07-09 09:49:26     22720 --a------ C:\WINDOWS\system32\emptyregdb.dat
    2007-07-08 10:23:53         0 d--h----- C:\Program Files\InstallShield Installation Information
    2007-07-08 09:46:06         0 d-------- C:\Program Files\Realtek AC97
    2007-07-07 19:18:48         0 d-------- C:\Program Files\Codec Pack - All In 1
    2007-07-07 19:14:41         0 d-------- C:\Program Files\GSpot
    2007-07-07 19:03:25         0 d-------- C:\Program Files\Windows Media Connect 2
    2007-07-07 16:54:31         0 d-------- C:\Program Files\MiniCLIP
    2007-07-02 14:52:45         0 d-------- C:\Documents and Settings\Brian\Application Data\Apple Computer
    2007-06-28 18:54:10    180224 --a------ C:\WINDOWS\system32\xvidvfw.dll
    2007-06-28 18:52:18    765952 --a------ C:\WINDOWS\system32\xvidcore.dll
    2007-05-31 08:44:56    740442 --a------ C:\WINDOWS\system32\divx.dll <Not Verified; DivX, Inc.; DivX®>


    -- Registry Dump ---------------------------------------------------------------

    *Note* empty entries & legit default entries are not shown


    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
    "nod32kui"="C:\Program Files\Eset\nod32kui.exe" [19/04/2007 16:47]
    "CloneCDTray"="C:\Program Files\SlySoft\CloneCD\CloneCDTray.exe" [28/09/2006 21:21]
    "WinPatrol"="C:\PROGRA~1\BILLPS~1\WINPAT~1\winpatrol.exe" [13/12/2005 00:18]
    "Windows Defender"="C:\Program Files\Windows Defender\MSASCui.exe" [03/11/2006 19:20]
    "SunJavaUpdateSched"="C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe" [12/07/2007 04:00]
    "ZoneAlarm Client"="C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe" [09/03/2007 00:02]
    "NeroFilterCheck"="C:\WINDOWS\system32\NeroCheck.exe" [12/01/2006 16:40]
    "SoundMan"="SOUNDMAN.EXE" [16/04/2007 15:28 C:\WINDOWS\soundman.exe]
    "KernelFaultCheck"="C:\WINDOWS\system32\dumprep 0 -k" []
    "ATICCC"="C:\Program Files\ATI Technologies\ATI.ACE\CLIStart.exe" [25/09/2006 09:12]
    "C-Media Mixer"="Mixer.exe" [06/04/2003 11:39 C:\WINDOWS\mixer.exe]
    "TrueImageMonitor.exe"="C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe" [16/10/2006 21:12]
    "AcronisTimounterMonitor"="C:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exe" [16/10/2006 21:17]
    "Acronis Scheduler2 Service"="C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe" [16/10/2006 21:13]

    [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
    "CTFMON.EXE"="C:\WINDOWS\system32\ctfmon.exe" [04/08/2004 01:56]
    "Eraser"="C:\Program Files\Eraser\eraser.exe" [09/04/2006 11:19]
    "AnyDVD"="C:\Program Files\SlySoft\AnyDVD\AnyDVD.exe" [12/08/2007 13:28]
    "SUPERAntiSpyware"="C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe" [23/05/2007 10:12]
    "Evidence Eliminator"="C:\Program Files\Evidence Eliminator\ee.exe" [06/08/2007 12:06]

    C:\Documents and Settings\Brian\Start Menu\Programs\Startup\
    qlock.lnk - C:\Program Files\Qlock\qlock.exe [26/03/2007 10:48:24]

    C:\Documents and Settings\All Users\Start Menu\Programs\Startup\
    Google Updater.lnk - C:\Program Files\Google\Google Updater\GoogleUpdater.exe [17/08/2007 09:14:33]
    Microsoft Office.lnk - C:\Program Files\Microsoft Office\Office\OSA9.EXE [17/02/1999 14:05:56]
    MiniCLIP.lnk - C:\Program Files\MiniCLIP\mclip.exe [06/08/2002 03:59:10]

    [HKEY_CURRENT_USER\software\microsoft\windows\currentversion\policies\explorer]
    "NoLowDiskSpaceChecks"=1 (0x1)

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks]
    "{5AE067D3-9AFB-48E0-853A-EBB7F4A000DA}"= C:\Program Files\SUPERAntiSpyware\SASSEH.DLL [20/12/2006 13:55 77824]

    [HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\!SASWinLogon]
    C:\Program Files\SUPERAntiSpyware\SASWINLO.dll 19/04/2007 13:41 294912 C:\Program Files\SUPERAntiSpyware\SASWINLO.dll

    [HKEY_LOCAL_MACHINE\system\currentcontrolset\control\lsa]
    "Authentication Packages"= msv1_0 relog_ap




    -- End of Deckard's System Scanner: finished at 2007-08-28 09:18:57 ------------

    Tuesday, August 28, 2007 7:34 AM
  • Hello Brian,

     

    Thank you for posting back and letting us know all is well. It is good to temp. shut down certain programs such as Zone Alarm in order to aquire updates.  Take care and if you need WGA help in the future post back with us.

     

     

    Take care

     

    Stephen Holm, MS

    Tuesday, August 28, 2007 10:58 PM
  • hello

     

     

    Sunday, March 30, 2008 11:50 PM
  • Dell,

     

    Please post your WGA question should you have one and someone will assist your needs.

     

     

    Thank you

     

    Stephen Holm

    WGA Forum Volunteer

    Monday, March 31, 2008 1:57 AM