Answered by:
Microsoft Office Standard Edition 2003 Does Not Accept Certificate of Authenticity's Product Key

Question
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Diagnostic Report (1.7.0095.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-W3R3K-J2VF4-JFP8W
Windows Product Key Hash: XPfxGkd+SaYWqIyXYZav/kIic8c=
Windows Product ID: 76477-OEM-2111907-00111
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 5.1.2600.2.00010300.2.0.hom
CSVLK Server: N/A
CSVLK PID: N/A
ID: {3B2A81E4-0647-4E5F-9AB1-4B84E0D0D674}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.69.2
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-171-1
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A
Version: N/AWGA Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.5.540.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: MicrosoftOGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: Microsoft
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 104 Unknown PID
Microsoft Office Standard Edition 2003 - 104 Unknown PID
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-171-1_B4D0AA8B-920-80070057Browser Data-->
Proxy settings:
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3B2A81E4-0647-4E5F-9AB1-4B84E0D0D674}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-JFP8W</PKey><PID>76477-OEM-2111907-00111</PID><PIDType>2</PIDType><SID>S-1-5-21-2549663654-350249327-3151510847</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L25 </Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V2.20 </Version><SMBIOSVersion major="2" minor="34"/><Date>20060309000000.000000+000</Date><SLPBIOS>TOSHIBA,TOSHIBA,TOSHIBA,TOSHIBA</SLPBIOS></BIOS><HWID>51DF3307018400E2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Toshiba</name><model>Satellite</model></SBID><OEM/><BRT/></MachineData> <Software><Office><Result>104</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>104</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><PidType>0</PidType></Product></Products><Applications><App Id="16" Version="11" Result="104"/><App Id="18" Version="11" Result="104"/><App Id="1A" Version="11" Result="104"/><App Id="1B" Version="11" Result="104"/></Applications></Office></Software></GenuineResults>Certificate of Authenticity Report
Windows XP Edition: Home
Computer Manufacturer's Name: Toshiba
Dear Microsoft:
I have a pre-installed program, Microsoft Office Standard Edition 2003, and when runned it requested a Product Key. I entered the Product Key from the Certificate of Authenticity and it had said, "You have not entered a valid Product Key." I request a solution to this problem. Please and Thank You.
Sincerly,
Louis Tang
Wednesday, May 14, 2008 12:37 AM
Answers
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Mr. Louis Tang,
Is there a trial version of Office which came pre-installed with your system or maybe you installed prior to installing Office? When Trial versions of Office are left on the computer and retail versions of Office are subsequently installed alongside the Trial the OGA control sees the Trial version, which cannot be activated or validated. The computer will be flagged as having a non-genuine installation of Office.
You are receiving an error status 104 which is an unknown PID. This could be attributed to a Beta/Trial version of Office currently installed. Another possibility could be some of the beta/trial remnants were left after attempting to uninstall. Please use the trial/beta Office disk and uninstall the software. The Microsoft Office in question may need reinstallation and then uninstall using the disk. Should this fail please look refer to the following Knowledge Base (KB) article http://support.microsoft.com/kb/928218/en-us. Here you will find detailed instructions for uninstalling the Office Suite 2007 Suite as well as beta and trial versions which were unsuccessful while using the “Add or Remove Programs” feature.
Important: This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base: “How to back up and restore the registry in Windows XP and Windows Vista” http://support.microsoft.com/kb/322756/
Friday, May 16, 2008 7:31 PM
All replies
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The product key affixed to your computer is for Windows XP (the operating system) and not for Microsoft Office. Please review the following:
How to Replace Lost, Broken, or Missing Microsoft Software or Hardware
http://support.microsoft.com/kb/326246/en-gbWednesday, May 14, 2008 3:31 AM -
Mr. Louis Tang,
Is there a trial version of Office which came pre-installed with your system or maybe you installed prior to installing Office? When Trial versions of Office are left on the computer and retail versions of Office are subsequently installed alongside the Trial the OGA control sees the Trial version, which cannot be activated or validated. The computer will be flagged as having a non-genuine installation of Office.
You are receiving an error status 104 which is an unknown PID. This could be attributed to a Beta/Trial version of Office currently installed. Another possibility could be some of the beta/trial remnants were left after attempting to uninstall. Please use the trial/beta Office disk and uninstall the software. The Microsoft Office in question may need reinstallation and then uninstall using the disk. Should this fail please look refer to the following Knowledge Base (KB) article http://support.microsoft.com/kb/928218/en-us. Here you will find detailed instructions for uninstalling the Office Suite 2007 Suite as well as beta and trial versions which were unsuccessful while using the “Add or Remove Programs” feature.
Important: This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base: “How to back up and restore the registry in Windows XP and Windows Vista” http://support.microsoft.com/kb/322756/
Friday, May 16, 2008 7:31 PM -
Sorry, but how do you make your post 'answered'? And thank you my problem was solved. =] Keep up the good work for solving other people's problems too.
Sunday, May 18, 2008 8:48 PM