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Windows not genuine. started randomly. RRS feed

  • Question

  • All of a sudden this started, ASUS U50F with Windows 7. usually has a black background at startup. says Build 7601/windows is not genuine in bottom right corner. here is the report. im not really sure what to look at in the report any clues would be helpful. i also went here http://support.microsoft.com/kb/2008385 and tried the methods suggested but i couldnt even use the command provided (rsop.msc) as it is invalid. please advise. thank you!
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
    Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
    Windows Product ID: 00359-OEM-8992687-00007
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {DDE470E8-5926-476B-9381-AD9DB8229F02}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DDE470E8-5926-476B-9381-AD9DB8229F02}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9YQTR</PKey><PID>00359-OEM-8992687-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-778362422-835632429-3476846942</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>U50F</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>U50F.203</Version><SMBIOSVersion major="2" minor="6"/><Date>20091203000000.000000+000</Date></BIOS><HWID>F8D33A07018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>C274BAA33BDA716</Val><Hash>UKpfAB2c2Lc6eG/5wHpmAXiOYvM=</Hash><Pid>81602-907-8285874-68021</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800007-02-1033-7600.0000-2092009
    Installation ID: 108804943776679504734970006721538892428451513612002050
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 9YQTR
    License Status: Notification
    Notification Reason: 0xC004F057.
    Remaining Windows rearm count: 3
    Trusted time: 12/15/2011 10:24:25 AM
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:31:2011 20:40
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    HWID Data-->
    HWID Hash Current: MgAAAAIAAQABAAEAAQABAAAAAwABAAEA6GHgYRU/bPDsSMATorx39hLWYArStIJsXF0=
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC _ASUS_ Notebook
      FACP _ASUS_ Notebook
      DBGP _ASUS_ Notebook
      HPET _ASUS_ Notebook
      MCFG _ASUS_ Notebook
      ECDT _ASUS_ Notebook
      SSDT PmRef CpuPm
      DMAR INTEL CP_DALE 
    Thursday, December 15, 2011 4:36 PM

Answers

  • It is Best Buy's responsibility to fix it right.  Take it back and make them fix it.  The product key was assigned not by Microsoft but by Asus.  OEM copies of Windows are the responsibility of the OEM.  The computer is out of warranty, however, so your best chance is to get Best Buy to make good on their repairs.

    The COA product key on the label does not depend on the BIOS and should work if all that is wrong is the BIOS update.  Use a magnifying glass to make sure you are reading the characters correctly and watch out for B and 8. 


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Saturday, December 17, 2011 2:16 AM
    Answerer

All replies

  • OEM SLP copies of Windows like yours need to link with the SLIC table in the BIOS in order to remain activated.  The manufacturer has provided a back up product key for when this fails.  Find the COA sticker affixed to the bottom of your computer or in the battery compartment.  Copy the product key.  Click Start, type "slui.exe 3" and hit Enter.  Follow the instructions.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Thursday, December 15, 2011 9:21 PM
    Answerer
  • thank you for the help. but unfortunately, when i enter the product key, it says it is invalid. i triple checked it and no luck. it looks to be the only product key on the computer. i have reason to believe that best buy messed it up, seeming as i was having some battery charging issues. when i got it back they said they had upgraded or updated the bios. which in turn made more problems with the battery, and now, roughly 30 days later my computer gives me an illegitemate copy of windows message. is there a way to obtain a new legit product key from microsoft or asus with having to pay for it?
    Saturday, December 17, 2011 2:00 AM
  • It is Best Buy's responsibility to fix it right.  Take it back and make them fix it.  The product key was assigned not by Microsoft but by Asus.  OEM copies of Windows are the responsibility of the OEM.  The computer is out of warranty, however, so your best chance is to get Best Buy to make good on their repairs.

    The COA product key on the label does not depend on the BIOS and should work if all that is wrong is the BIOS update.  Use a magnifying glass to make sure you are reading the characters correctly and watch out for B and 8. 


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Saturday, December 17, 2011 2:16 AM
    Answerer
  • ok thanks, i will probably have to go and have a friendly chat with them. so does upgrading the bios sound like a likely cause for this problem?
    Saturday, December 17, 2011 2:40 AM
  • Found out that I was typing the code wrong after all thanks to my brilliant fiance. She found a misread letter on the code and fixed the computer.
    Saturday, December 17, 2011 2:56 AM
  • That seems to have led to the problem.  Since the COA product key solved it I see no reason to pursue because of the activation problem.  I would use the Asus forums to see how others have dealt with the battery issue.  The Asus forums can be slow sometimes but that is your best bet.  You can also use the Answers forum at

    http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware?tab=all


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Saturday, December 17, 2011 4:29 AM
    Answerer