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Asked to finish installation

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I installed and have been running OneCare for over a month with no problem until yesterday. As of yesteday I have been asked to "finish installation" . If I try to do this I'm told that the product is already registered. I have uninstalled and reinstalled with no change. What do I do?

Thursday, April 2, 2009 12:43 AM

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The tool in this post may help - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/4163feec-c713-4674-9faa-f26a2eb4873d but if the issue persists I suggest contacting support. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh
- Marked as answer by Stephen BootsMVP, Moderator Thursday, April 2, 2009 11:49 AM
Thursday, April 2, 2009 1:48 AM

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The tool in this post may help - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/4163feec-c713-4674-9faa-f26a2eb4873d but if the issue persists I suggest contacting support. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh
- Marked as answer by Stephen BootsMVP, Moderator Thursday, April 2, 2009 11:49 AM
Thursday, April 2, 2009 1:48 AM

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Note that you can't use a key a second time, but must activate with the LiveID for your subscription. Verify that your subscription is active for the LiveID you are using at https://billing.microsoft.com If you are unable to verify the subscription or complete activation, then contacting support is the way to go.
-steve
Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator

Thursday, April 2, 2009 11:50 AM

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