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Vista not Genuine but yes it is. RRS feed

  • Question

  • I have successfully activated.

    When running MS genuine validation it passes the test.

    My genuine office test passes.

    I run Vista Ultimate on a MacBookPro undre VMware Fusion.

    Still I have only partial functionality and my screen says Build 6000, This copy of windows is not Genuine.

    Please help.

     

    Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-7967M-Y7MYJ-J63R4
    Windows Product Key Hash: cxRg803erE0kbDMSgoXvt6oRzF4=
    Windows Product ID: 89580-447-2155456-71067
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {7FB5717B-E65C-47DA-96F2-46B92E41A17C}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071023-1545
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7FB5717B-E65C-47DA-96F2-46B92E41A17C}</UGUID><Version>1.7.0069.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-J63R4</PKey><PID>89580-447-2155456-71067</PID><PIDType>5</PIDType><SID>S-1-5-21-597071597-4209225218-3314527023</SID><SYSTEM><Manufacturer>VMware, Inc.</Manufacturer><Model>VMware Virtual Platform</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>6.00</Version><SMBIOSVersion major="2" minor="31"/><Date>20070410000000.000000+000</Date></BIOS><HWID>75333507018400DA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>A7EC7CE2877C70A</Val><Hash>dZUvhwQfGuWL30kvAmGCefI9ThQ=</Hash><Pid>81607-901-7898154-64854</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    Saturday, March 22, 2008 7:27 PM

Answers

  • Yes, I have installed it on my computer only.
    the only thing that might be an issue, is that I migrated from Parallels virtual machine to VM Fusion virtual machine but it is still on the same physical machine and I removed Parallels.

    I bought it at a retailer as full version so I suppose it is. I don´t know how I can find out though.

    Tuesday, March 25, 2008 9:12 AM
  • I  followed your instructions and validated again. the validation was successful, I reboot twice and the still my copy says it is not genuine. Unfortunately.
    Tuesday, March 25, 2008 9:16 AM
  • Hello Boeng,

     

      I will provide you steps that should resolve the issue, but I can not be sure it wil resolve your issue, since Vista is running under a non-Microsoft VM software. (see support doc KB897615 http://support.microsoft.com/kb/897615/en-us for Microsoft's support policy for Windows running under non-Microsoft VM software):

     

    ----------------------------------------------------------------------------------------

    Step set #1

     

    1) Open Internet Explorer

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: cscript %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms

    6) Hit the Enter key

    7) Reboot 2 times

    -------------------------------------------------------------------------------------------

    Step set #2

     

    1) Open Internet Browser

    2) Type %windir%\system32 into the browser address bar.

    3) Find the file CMD.exe

    4) Right-Click on CMD.exe and select Run as Administrator

    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)

    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat tokens.bar

    8) Type: cd %windir%\system32

    9) Type net start slsvc

    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    11) Reboot Twice

    12) You may be required to Re-Activate. Use the Activate by Phone method outlined below

     

     

    Activate by Phone steps:

     

    a) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.


    b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\cmd.exe" press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.


    NOTE: The key to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to transfer you to a Live Rep.

     

     

     

    Thank you,
    Darin Smith
    WGA Forum Manager

     

    Thursday, April 3, 2008 10:02 PM

All replies

  • Is your license for Windows Vista Ultimate used exclusively for your installation, or is it also being used again on another computer?  Is it a "Full Version" license?

     

    Saturday, March 22, 2008 11:15 PM
    Moderator
  • In addition to answering Careys questions, would you also go to http://microsoft.com/genuine and click the Validate Now button and then reboot twice.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

    Monday, March 24, 2008 9:57 PM
  • Yes, I have installed it on my computer only.
    the only thing that might be an issue, is that I migrated from Parallels virtual machine to VM Fusion virtual machine but it is still on the same physical machine and I removed Parallels.

    I bought it at a retailer as full version so I suppose it is. I don´t know how I can find out though.

    Tuesday, March 25, 2008 9:12 AM
  • I  followed your instructions and validated again. the validation was successful, I reboot twice and the still my copy says it is not genuine. Unfortunately.
    Tuesday, March 25, 2008 9:16 AM
  • Do you still have any advise or should I escalate in another way.
    Could you please advise what to do?
    Thanks.
    Thursday, April 3, 2008 4:43 AM
  • Hello Boeng,

     

      I will provide you steps that should resolve the issue, but I can not be sure it wil resolve your issue, since Vista is running under a non-Microsoft VM software. (see support doc KB897615 http://support.microsoft.com/kb/897615/en-us for Microsoft's support policy for Windows running under non-Microsoft VM software):

     

    ----------------------------------------------------------------------------------------

    Step set #1

     

    1) Open Internet Explorer

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: cscript %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms

    6) Hit the Enter key

    7) Reboot 2 times

    -------------------------------------------------------------------------------------------

    Step set #2

     

    1) Open Internet Browser

    2) Type %windir%\system32 into the browser address bar.

    3) Find the file CMD.exe

    4) Right-Click on CMD.exe and select Run as Administrator

    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)

    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat tokens.bar

    8) Type: cd %windir%\system32

    9) Type net start slsvc

    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    11) Reboot Twice

    12) You may be required to Re-Activate. Use the Activate by Phone method outlined below

     

     

    Activate by Phone steps:

     

    a) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.


    b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\cmd.exe" press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.


    NOTE: The key to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to transfer you to a Live Rep.

     

     

     

    Thank you,
    Darin Smith
    WGA Forum Manager

     

    Thursday, April 3, 2008 10:02 PM