locked
reinstalling live one care (forgot my original Live ID details) RRS feed

  • Question

  •  

    Hi, Yes if you can help please, I've had OneLive Care for 6 months and have recently done a total reinstall but I cant remember my original Live ID username or password, I have made some others no no avale, I understand I need the original Live ID details but all I have is My Product key and 6 months left on software how can I activate the remaining 6 months?.....how can I find out my original Live ID details?
    Wednesday, February 20, 2008 7:30 PM

Answers

All replies

  • If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate the reinstall.

     

    -steve

     

    Wednesday, February 20, 2008 8:08 PM
    Moderator
  • I have had live care free for three months,have forgotten my ID and am trying to reinstall the cover

    Tuesday, March 25, 2008 11:51 PM
  •  Gweneth medbury wrote:

    I have had live care free for three months,have forgotten my ID and am trying to reinstall the cover

    See the post above yours.

    -steve

    Wednesday, March 26, 2008 1:28 AM
    Moderator