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My windows 7 is saying it is not genuine.

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My windows 7 says it is not genuine even though it has came with the laptop. It does not say this initially when it starts up but only after a few minutes after running. I would like to take care of this situation quickly and would like help.

Monday, December 12, 2011 2:19 AM

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"peacemaker2448" wrote in message news:187541e7-52f3-4ab8-a9e5-61de59ad2cd8...

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0x80070424
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070424' to display the error text.
Error: 0x80070424

This computer is a Dell Inspirion 1764, and is a couple of years old. It has been doing this problem for a week now.

You’ve been using a registry cleaner – WiseFixer, probably

– if so then that’s the cause of your problems and you should UNDO anything it’s done, and then post another report.

What has happened is that something has uninstalled the Software Protection Service – which controls the WGA aspects of the PC, and is required to run at all times in normal mode.

This is easy enough to fix - but there may be other problems afterwards, so do come back with the new MGADiag report afterwards. Have you been using Registry Cleaners or Optimisers?

to fix - but there may be other problems afterwards, so do come back with the new MGADiag report afterwards. Have you been using Registry Cleaners or Optimisers?

Highlight ALL the text in bold - select Copy

sc create sppsvc binPath= C:\Windows\System32\sppsvc.exe DisplayName= "Software Protection" depend= Rpcss start= delayed-auto obj= "NT AUTHORITY\NetworkService" password= "" sc privs sppsvc SeAuditPrivilege/SeChangeNotifyPrivilege/SeCreateGlobalPrivilege/SeImpersonatePrivilege sc sdset sppsvc D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLOCRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD) sc sidtype sppsvc UNRESTRICTED

Open an Elevated Command Prompt window - click on the Start button, and in the Search box, type CMD. wait for the system to find the one file, then right-click on that and select Run as Administrator. Accept the UAC prompt if you get one
Right-click on the C:\ icon (top left of the window) and select Edit... >Paste

You should get Success responses after each line of code (you may need to hit the Enter key to complete the last line)

when complete, reboot.

Once you've rebooted, check to see if the Service has started - if so, then check that the Volume Shadow Copy Service is also present, and starts on request.

Post back with a new MGADiag report, and the results of the above.

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Proposed as answer by Darin Smith MS Tuesday, December 13, 2011 8:30 PM
- Marked as answer by Darin Smith MS Wednesday, December 14, 2011 9:53 PM
Tuesday, December 13, 2011 10:29 AM

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Please download and run the Microsoft Genuine Advantage Diagnostics Tool.

After running the tool, click on the Continue button, then click on the Copy button, then Paste the report into your post. Also, please include a brief question or pertinent background information that would be helpful in our endeavor to assist you.

Thank you!

Carey Frisch

Monday, December 12, 2011 2:22 AM

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Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0x80070424
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {EEC71E82-B24A-4B3F-8B87-349A556E652A}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{EEC71E82-B24A-4B3F-8B87-349A556E652A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-3787553725-1615128123-3063105902</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1764</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="6"/><Date>20100226000000.000000+000</Date></BIOS><HWID>AAB93407018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>2CE31A2FEE6AD86</Val><Hash>G5Qfn06korLfrcEEgM9oHGQYWNk=</Hash><Pid>89388-707-2023601-65523</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070424' to display the error text.
Error: 0x80070424

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0001000000000000
Event Time Stamp: 12:10:2011 21:04
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered Service: sppsvc

HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAEAAAACAAAAAgABAAEA6GF60+CfMo6aUXTCkIF0XSGTaFA6WFxd

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name    OEMID Value    OEMTableID Value
APIC            PTLTD             APIC
FACP            INTEL         CRESTLNE
HPET            INTEL         CRESTLNE
BOOT            PTLTD         $SBFTBL$
MCFG            INTEL         CRESTLNE
SLIC            DELL         QA09
OSFR            DELL         DELL
SSDT            PmRef        CpuPm

This computer is a Dell Inspirion 1764, and is a couple of years old. It has been doing this problem for a week now.

Tuesday, December 13, 2011 12:55 AM
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"peacemaker2448" wrote in message news:187541e7-52f3-4ab8-a9e5-61de59ad2cd8...

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0x80070424
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070424' to display the error text.
Error: 0x80070424

This computer is a Dell Inspirion 1764, and is a couple of years old. It has been doing this problem for a week now.

You’ve been using a registry cleaner – WiseFixer, probably

– if so then that’s the cause of your problems and you should UNDO anything it’s done, and then post another report.

What has happened is that something has uninstalled the Software Protection Service – which controls the WGA aspects of the PC, and is required to run at all times in normal mode.

This is easy enough to fix - but there may be other problems afterwards, so do come back with the new MGADiag report afterwards. Have you been using Registry Cleaners or Optimisers?

to fix - but there may be other problems afterwards, so do come back with the new MGADiag report afterwards. Have you been using Registry Cleaners or Optimisers?

Highlight ALL the text in bold - select Copy

sc create sppsvc binPath= C:\Windows\System32\sppsvc.exe DisplayName= "Software Protection" depend= Rpcss start= delayed-auto obj= "NT AUTHORITY\NetworkService" password= "" sc privs sppsvc SeAuditPrivilege/SeChangeNotifyPrivilege/SeCreateGlobalPrivilege/SeImpersonatePrivilege sc sdset sppsvc D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLOCRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD) sc sidtype sppsvc UNRESTRICTED

Open an Elevated Command Prompt window - click on the Start button, and in the Search box, type CMD. wait for the system to find the one file, then right-click on that and select Run as Administrator. Accept the UAC prompt if you get one
Right-click on the C:\ icon (top left of the window) and select Edit... >Paste

You should get Success responses after each line of code (you may need to hit the Enter key to complete the last line)

when complete, reboot.

Once you've rebooted, check to see if the Service has started - if so, then check that the Volume Shadow Copy Service is also present, and starts on request.

Post back with a new MGADiag report, and the results of the above.

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Proposed as answer by Darin Smith MS Tuesday, December 13, 2011 8:30 PM
- Marked as answer by Darin Smith MS Wednesday, December 14, 2011 9:53 PM
Tuesday, December 13, 2011 10:29 AM

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0

Sign in to vote
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {EEC71E82-B24A-4B3F-8B87-349A556E652A}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{EEC71E82-B24A-4B3F-8B87-349A556E652A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-3787553725-1615128123-3063105902</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1764</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="6"/><Date>20100226000000.000000+000</Date></BIOS><HWID>AAB93407018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>2CE31A2FEE6AD86</Val><Hash>G5Qfn06korLfrcEEgM9oHGQYWNk=</Hash><Pid>89388-707-2023601-65523</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800095-02-1033-7600.0000-1242010
Installation ID: 000124899802228310579616674933343573350630393383633895
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: RMV82
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 12/13/2011 8:39:48 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:10:2011 21:04
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: LgAAAAEAAgABAAEAAAABAAAAAgABAAEA6GF60+CfMo6aUXTCkIF0XWhQOlhcXQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name    OEMID Value    OEMTableID Value
APIC            PTLTD             APIC
FACP            INTEL         CRESTLNE
HPET            INTEL         CRESTLNE
BOOT            PTLTD         $SBFTBL$
MCFG            INTEL         CRESTLNE
SLIC            DELL         QA09
OSFR            DELL         DELL
SSDT            PmRef        CpuPm

I have been using Advanced System Care 3.7.3 Pro and I believe that either the Registry Fix or Security Fix deleted something and caused this problem.
- Edited by peacemaker2448 Wednesday, December 14, 2011 1:44 AM
Wednesday, December 14, 2011 1:41 AM
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"peacemaker2448" wrote in message news:cddcea2f-51b8-451d-b64d-25dfbe5ff51a...

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003

I have been using Advanced System Care 3.7.3 Pro and I believe that either the Registry Fix or Security Fix deleted something and caused this problem.

Heh – ASC is the other well-known cause of this problem (in fact I’ve only just removed it from my standard boilerplate – maybe I should put it back in?)

It looks as if the WGA problem is now solved – whatever other problems using any registry cleaner leave you with will have to be resolved elsewhere.

PLEASE do yourself a favour, and swear never to use such products again!

Good Luck.

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Wednesday, December 14, 2011 6:24 PM

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This worked for an issue I had with Windows 7 Home Premium.

Thanks!

Tuesday, May 20, 2014 1:45 PM
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Thanks alot for this, I had this issue after updating to Windows 8.1 Pro from Windows 8 (no registry cleaner used), and I noticed the sppsvc (software protection) service was completely missing, and so was the sppsvc.exe from Windows\system32. I ran your commands and installed the service successfully, then ran sfc /scannow to replacement the missing file. Now Windows is showing as activated, brilliant thanks for your help

Thursday, May 14, 2015 9:27 PM
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That surprises me - I didn't think Win8.1 had the same registry entry!

Good luck, anyhow.

Noel Paton | Nil Carborundum Illegitemi

CrashFixPC | The Three-toed Sloth

No - I do not work for Microsoft, or any of its contractors.

Friday, May 15, 2015 5:18 AM

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Hi, I got a very similar problem like this, I did run a wise registry cleaner a few weeks ago, is this the reason for the problem?

I tried to run the commands listed in bold above, but the problem was still there.

can anyone help me to solve the issue?

With many thanks.

Monday, March 7, 2016 4:46 PM
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Yes, almost certainly, Wise software is the cause of your problem.

You should start a new post with your own diagnostic report, and wait for analysis.

Noel Paton | Nil Carborundum Illegitemi

CrashFixPC | The Three-toed Sloth

No - I do not work for Microsoft, or any of its contractors.

Thursday, March 24, 2016 6:48 PM

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I have the same issue and have asked in a microsoft forum but it never got resolved, pls help

Saturday, August 13, 2016 9:29 PM
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I have the same issue and have asked in a microsoft forum but it never got resolved, pls help

Please start a NEW thread of your own, and post your own MGADiag report!

Noel Paton | Nil Carborundum Illegitemi

CrashFixPC | The Three-toed Sloth

No - I do not work for Microsoft, or any of its contractors.

Sunday, August 14, 2016 12:03 PM

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i have this same problem, i did this steps in the command prompt but i said "acces is denied" in each line

Tuesday, August 23, 2016 3:49 PM
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Please start a NEW thread of your own, and post your own MGADiag report!

Noel Paton | Nil Carborundum Illegitemi

CrashFixPC | The Three-toed Sloth

No - I do not work for Microsoft, or any of its contractors.

Wednesday, August 24, 2016 7:49 AM

Moderator

Answered by:

My windows 7 is saying it is not genuine.

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