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  • Question

  • Afternoon,

    Hopefully someone can help me with this issue i have been having ever since i upgrade to Office 365 Subscription.

    Thanks heaps.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-HT9T3-GWW4V-BYD4Y
    Windows Product Key Hash: P32MFSXiFsOa5/3AHz3T4SfuPvM=
    Windows Product ID: 00359-OEM-8703253-86269
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {346CA9EC-1126-4557-9EE5-B98EB56B8227}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130104-1431
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{346CA9EC-1126-4557-9EE5-B98EB56B8227}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BYD4Y</PKey><PID>00359-OEM-8703253-86269</PID><PIDType>3</PIDType><SID>S-1-5-21-3027457134-2334333414-2202848576</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0901   </Version><SMBIOSVersion major="2" minor="6"/><Date>20101029000000.000000+000</Date></BIOS><HWID>900E3907018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>New Zealand Standard Time(GMT+12:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00174-032-586269-02-1033-7601.0000-1392013
    Installation ID: 011394026175397664051912731551729305797934797201160925
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: BYD4Y
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 5/19/2013 1:29:16 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 5:18:2013 12:46
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys


    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAQADAAAAAQABAAEAln1giHxFyt4cv0LGgJZ8/LKP3vJiPTIwcftue3ZW

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC 102910 APIC1416
      FACP 102910 FACP1416
      HPET 102910 OEMHPET 
      MCFG 102910 OEMMCFG 
      OEMB 102910 OEMB1416
      OSFR 102910 OEMOSFR 
      SSDT DpgPmm CpuPm

    Regards

    Greg

    Sunday, May 19, 2013 1:34 AM

Answers

  • I'm at at a loss right now of how to approach this. you may have to wait for Noel (the moderator) to have a look. you could try this.I don't think it will do any harm.

    Please run the

    following commands in an Elevated Command Prompt

    NET STOP CRYPTSVC

    REN C:\WINDOWS\SYSTEM32\CATROOT2 CAT2OLD

    NET START CRYPTSVC

    once complete, leave the system alone for at least an hour to rebuild

    the database, then reboot, and run another MGADiag report.

    Note that this will delete your Update History - but all updates will remain

    installed, and can be viewed in the Installed Updates listing.

    Sunday, May 19, 2013 3:16 AM
    Answerer

All replies

  • The common cause for these mismatches is a faulty Intel Rapid Storage Tech driver

    Download and install the latest version from...

    https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=22194

    you want this one:  iata_enu.exe

    reboot then run another MGADiag report and post the results.

    Sunday, May 19, 2013 1:46 AM
    Answerer
  • Thanks george1009.

    I got an error message saying "This computer does not meet the minimum requirements for installing the software"

    Cheers

    Greg

    Sunday, May 19, 2013 1:50 AM
  • Sunday, May 19, 2013 2:41 AM
    Answerer
  • Unfortunately i get the same error message as the first driver you recommended, that i don't meet the system requirements.
    Sunday, May 19, 2013 2:55 AM
  • I'm at at a loss right now of how to approach this. you may have to wait for Noel (the moderator) to have a look. you could try this.I don't think it will do any harm.

    Please run the

    following commands in an Elevated Command Prompt

    NET STOP CRYPTSVC

    REN C:\WINDOWS\SYSTEM32\CATROOT2 CAT2OLD

    NET START CRYPTSVC

    once complete, leave the system alone for at least an hour to rebuild

    the database, then reboot, and run another MGADiag report.

    Note that this will delete your Update History - but all updates will remain

    installed, and can be viewed in the Installed Updates listing.

    Sunday, May 19, 2013 3:16 AM
    Answerer
  • I really appreciate the help George, unfortunately when i type NET STOP CRYPTSVC it says access denied. Hopefully i was doing it right, I don't have much experience using the command functions.

    Cheers

    Greg

    Sunday, May 19, 2013 3:59 AM
  • now I'm really at a loss. I will ask for help. he is on UK time so be patient.
    Sunday, May 19, 2013 4:15 AM
    Answerer
  • No problem at all, I've had this issue for a month now so another few days wont hurt.


    Sunday, May 19, 2013 4:51 AM
  • It sounds as if you didn't run the command in an Elevated Command Prompt - merely a User command prompt.

    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, May 19, 2013 9:47 AM
    Moderator
  • Thanks Noel,

    I managed to do the first step (NET STOP CRYPTSVC)

    Now I've put in the next line but its saying "A duplicate file name exists, or the file name cannot be found".

    Monday, May 20, 2013 5:14 AM
  • Hi all,

    Looks like everything is working fine now. Windows has updated and I'm no longer receiving the genuine windows pop up. Thanks for your help on this, much appreciated Noel and George.

    Cheers

    Greg

    Monday, May 20, 2013 6:45 AM
  • You're welcome - I take it that you deleted the previous backup created (or changed the target name of the folder in the REN command)?

    Good luck


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, May 20, 2013 4:25 PM
    Moderator
  • So after a while the genuine windows error popped up again, but thankfully i can still update windows. Here is another report of my system.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-HT9T3-GWW4V-BYD4Y
    Windows Product Key Hash: P32MFSXiFsOa5/3AHz3T4SfuPvM=
    Windows Product ID: 00359-OEM-8703253-86269
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {346CA9EC-1126-4557-9EE5-B98EB56B8227}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130318-1533
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{346CA9EC-1126-4557-9EE5-B98EB56B8227}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BYD4Y</PKey><PID>00359-OEM-8703253-86269</PID><PIDType>3</PIDType><SID>S-1-5-21-3027457134-2334333414-2202848576</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0901   </Version><SMBIOSVersion major="2" minor="6"/><Date>20101029000000.000000+000</Date></BIOS><HWID>900E3907018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>New Zealand Standard Time(GMT+12:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00174-032-586269-02-1033-7601.0000-1392013
    Installation ID: 012475305333647274964212850362780991046941866614843181
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: BYD4Y
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 5/21/2013 6:44:28 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:19:2013 19:29
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAEAAQACAAAAAQABAAEAln1giHxFyt4cv0LGgJZ8/LKP3vIyMHH7bnt2Vg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC 102910 APIC1416
      FACP 102910 FACP1416
      HPET 102910 OEMHPET 
      MCFG 102910 OEMMCFG 
      OEMB 102910 OEMB1416
      OSFR 102910 OEMOSFR 
      SSDT DpgPmm CpuPm

    Monday, May 20, 2013 6:46 PM
  • There's no obvious errors in the report - it was probably a 'race condition' which went away before you ran the report.

    If it continues to pop up, I'd suggest reviewing your AV history - make sure that you've fully uninstalled any previous AV's, and that you have no current malware present.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, May 29, 2013 10:27 AM
    Moderator