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Microsoft Office Genuine Advantage doesn't recognize My Validated Office Professional RRS feed

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    Following your reply to an earlier question by Williamebales, I'm experiencing the same issue after replacing my PC and reinstalling Office XP Pro w/ Publisher. Can you point me in the right direction?

    This might not be an issue, except that I have experienced hard crashes with Word, and the response to the error report is that running Office Update may resolve my issue.

    Thanks in advance,

    Jay


    Here's the response to my running the Genuine Advantage validation tool:

    Diagnostic Report (1.7.0110.1):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

    Online Validation Code: N/A

    Cached Validation Code: N/A

    Windows Product Key: *****-*****-RY7BM-HM3KT-BKVRW

    Windows Product Key Hash: 6994t4LQCbvkXhtNbqQCL4+auQs=

    Windows Product ID: 55274-OEM-2211906-00107

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 5.1.2600.2.00010100.3.0.pro

    ID: {B4045CC8-3746-43BA-AEFA-EB17F9DEB22B}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: Registered, 1.8.31.9

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-171-1

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A

    Version: N/A

     

    WGA Notifications Data-->

    Cached Result: 0

    File Exists: Yes

    Version: 1.8.31.9

    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    WGATray.exe Signed By: Microsoft

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 101 Not Activated

    Microsoft Office XP Professional - 101 Not Activated

    OGA Version: Registered, 1.6.28.0

    Signed By: Microsoft

    Office Diagnostics: 025D1FF3-171-1_3E121E02-115-80004005_3E121E02-400-80004005_3E121E02-467-80004005_3E121E02-327-80004005_FA827CE6-153-8007007e_FA827CE6-180-8007007e

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{B4045CC8-3746-43BA-AEFA-EB17F9DEB22B}</UGUID><Version>1.7.0110.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BKVRW</PKey><PID>55274-OEM-2211906-00107</PID><PIDType>2</PIDType><SID>S-1-5-21-2501926516-3179074668-2889281393</SID><SYSTEM><Manufacturer>IBM</Manufacturer><Model>2373GEU</Model></SYSTEM><BIOS><Manufacturer>IBM</Manufacturer><Version>1RETC6WW (3.05a)</Version><SMBIOSVersion major="2" minor="33"/><Date>20040514000000.000000+000</Date><SLPBIOS>IBM CORPORATION,IBM CORPORATION</SLPBIOS></BIOS><HWID>29FA3107018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>IBM Corporation</name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>243623A6BEBACC2</Val><Hash>pq//giaHIyqEyOM93Mg74j9p4rs=</Hash><Pid>54186-OEM-1790533-03649</Pid><PidType>4</PidType></Product></Products><Applications><App Id="15" Version="10" Result="101"/><App Id="16" Version="10" Result="101"/><App Id="18" Version="10" Result="101"/><App Id="1A" Version="10" Result="101"/><App Id="1B" Version="10" Result="101"/></Applications></Office></Software></GenuineResults> 

     

    Licensing Data-->

    N/A

     

    HWID Data-->

    N/A

     

    OEM Activation 1.0 Data-->

    BIOS string matches: yes

    Marker string from BIOS: 1430F:IBM|EE7C:Semp Toshiba Informatica Ltda|EE7C:TOSHIBA CORPORATION

    Marker string from OEMBIOS.DAT: IBM CORPORATION,IBM CORPORATION

     

    OEM Activation 2.0 Data-->

    N/A

    -------------
    My Office XP Pro 2002 w/ Publisher products indicate they are activated.  My Certificate of Authenticity bears these numbers (I'm excluding the product key):

    • X08-19084
    • 05E756
    • 00033-903-903-649

     

    Tuesday, January 20, 2009 10:53 PM

Answers

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    Hello Jay,

    Thank you for posting your Microsoft Genuine Advantage Diagnostic Tool information. We are sorry to hear about the situation your currently experiencing. Diagnostic results help our team in determining the root cause of your issue. 

    The Office Product Key installed on this computer was not assigned by Microsoft. The Product Key is counterfeit and was most likely generated by a Product Key generator. The Product Key found on your computer has been detected on multiple computers. Product Keys are only allowed to be used on one computer unless otherwise specified in the End User Licensing Agreement (EULA).   You will find numerous sites where this Product Key has been posted.  Use your favorite search engine and paste in the Product Key.  Below could be a possible scenario.   

    There are situations which can cause Microsoft Office to become non-genuine. Let me give one example.  Customers have taken in their systems for service along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with an Office Suite. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a Keygen’d Product Key. Also the software could work for several weeks, months, or even a year or more then suddenly become blocked. 

    Under NO circumstances should someone try to download/distribute ISO images for software from a P2P file sharing site or use a second-hand burned copies of software. Research has shown that about half of the software copies available on P2P download sites are infected with root kits, spyware, Trojans, and other potentially harmful malware. One file in particular was very alarming.  This file was an administrator account giving the attacker full control over both your system and data.  I would be very concerned about your system integrity because Windows is non-genuine.

    You will need to uninstall Office before any further complications occur from being non-genuine. As a customer there are several options available for you to get Genuine. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details. The link below provide all of the possible steps which you can take.

    http://www.microsoft.com/genuine . 

    Please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

    If this comes as a total surprise to you, please visit the retailer where you purchased Microsoft Office and let them know the Office software is a counterfeit copy.  Request they immediately reimburse you and/or provide a Genuine Copy.

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy at the following link:

    http://www.microsoft.com/piracy/default.mspx

    Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise off-load any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive.

    Thank you for visiting the OGA program forum.


    Stephen

    Stephen Holm
    • Proposed as answer by Stephen Holm Tuesday, January 20, 2009 11:32 PM
    • Marked as answer by Stephen Holm Tuesday, January 27, 2009 2:38 AM
    Tuesday, January 20, 2009 11:32 PM

All replies

  • Question
    Sign in to vote
    0
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    Hello Jay,

    Thank you for posting your Microsoft Genuine Advantage Diagnostic Tool information. We are sorry to hear about the situation your currently experiencing. Diagnostic results help our team in determining the root cause of your issue. 

    The Office Product Key installed on this computer was not assigned by Microsoft. The Product Key is counterfeit and was most likely generated by a Product Key generator. The Product Key found on your computer has been detected on multiple computers. Product Keys are only allowed to be used on one computer unless otherwise specified in the End User Licensing Agreement (EULA).   You will find numerous sites where this Product Key has been posted.  Use your favorite search engine and paste in the Product Key.  Below could be a possible scenario.   

    There are situations which can cause Microsoft Office to become non-genuine. Let me give one example.  Customers have taken in their systems for service along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with an Office Suite. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a Keygen’d Product Key. Also the software could work for several weeks, months, or even a year or more then suddenly become blocked. 

    Under NO circumstances should someone try to download/distribute ISO images for software from a P2P file sharing site or use a second-hand burned copies of software. Research has shown that about half of the software copies available on P2P download sites are infected with root kits, spyware, Trojans, and other potentially harmful malware. One file in particular was very alarming.  This file was an administrator account giving the attacker full control over both your system and data.  I would be very concerned about your system integrity because Windows is non-genuine.

    You will need to uninstall Office before any further complications occur from being non-genuine. As a customer there are several options available for you to get Genuine. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details. The link below provide all of the possible steps which you can take.

    http://www.microsoft.com/genuine . 

    Please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

    If this comes as a total surprise to you, please visit the retailer where you purchased Microsoft Office and let them know the Office software is a counterfeit copy.  Request they immediately reimburse you and/or provide a Genuine Copy.

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy at the following link:

    http://www.microsoft.com/piracy/default.mspx

    Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise off-load any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive.

    Thank you for visiting the OGA program forum.


    Stephen

    Stephen Holm
    • Proposed as answer by Stephen Holm Tuesday, January 20, 2009 11:32 PM
    • Marked as answer by Stephen Holm Tuesday, January 27, 2009 2:38 AM
    Tuesday, January 20, 2009 11:32 PM
  • Question
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    Stephen:

    The product IDs listed by Jay:

    My Office XP Pro 2002 w/ Publisher products indicate they are activated.  My Certificate of Authenticity bears these numbers (I'm excluding the product key):
    • X08-19084
    • 05E756
    • 00033-903-903-649
      •

    These numbers are probably OEM licensed copies. The COA with my CDs from Dell use the X08-19084 and 05E756 numbers on the label. The third number is listed underneath a barcode and has the same format as my Dell/Microsoft COA label.

    There are two Product Keys listed on the label, but I'm not sure which goes with the Office XP Pro and which is for the the MS Publisher.

    I stumbled upon this posting when I was curious about determining which product key went with Publisher. I had to reinstall Publisher and wasn't sure which was the correct key.

    Thanks,

    David
    Saturday, August 29, 2009 7:58 PM