Genuine Microsoft software error 0xc8000247

All replies

• 

  

  0

  Sign in to vote

  Which drivers did you attempt to update?

  You probably need the Matrix drivers, for a machine of that age....

  http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=17412

  would be the latest - but possibly an even earlier set would be needed.....

  http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/modelContent.jsp?ct=DL&os=&category=&moid=1754951&rpn=PQF43U&modelFilter=F45-AV411&selCategory=2756709&selFamily=804517 appears to be the latest set available from Toshiba.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Tuesday, January 1, 2013 4:12 PM

  Moderator
• 

  

  0

  Sign in to vote

  Installed the Intel Storage Matrix Drivers and still no go.

  What is up with this. It all worked until yesterday.

  Tuesday, January 1, 2013 6:23 PM
• 

  

  0

  Sign in to vote

  'Stuff happens' as the saying goes :(

  Please post a new MGADiag report, after attempting validation at www.microsoft.com/genuine/validate, using Internet Explorer.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Tuesday, January 1, 2013 6:35 PM

  Moderator
• 

  

  0

  Sign in to vote

  Tried IE still this is what I get on the MGADiag

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 0x8004FE21
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-C7VH9-884QD-PM6BF
  Windows Product Key Hash: pf4yhdrnI0qdNAAESQTlU7DqXXo=
  Windows Product ID: 00426-074-1806715-85655
  Windows Product ID Type: 5
  Windows License Type: Retail
  Windows OS version: 6.1.7601.2.00010100.1.0.001
  ID: {5273AFB9-0DC5-4FB2-8C5C-A1C7BB5C6D70}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Ultimate
  Architecture: 0x00000000
  Build lab: 7601.win7sp1_gdr.120330-1504
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Standard 2007 - 100 Genuine
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{5273AFB9-0DC5-4FB2-8C5C-A1C7BB5C6D70}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PM6BF</PKey><PID>00426-074-1806715-85655</PID><PIDType>5</PIDType><SID>S-1-5-21-23922004-1512035830-3549288353</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Qosmio F45</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>1.40    </Version><SMBIOSVersion major="2" minor="4"/><Date>20070829000000.000000+000</Date></BIOS><HWID>12F33E07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>5E36D78F753BF0E</Val><Hash>cpRHOcfe6inj62iwI8f2NWnjOP8=</Hash><Pid>81607-903-3993641-64652</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Software licensing service version: 6.1.7601.17514
  
  Name: Windows(R) 7, Ultimate edition
  Description: Windows Operating System - Windows(R) 7, RETAIL channel
  Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00426-00170-074-180671-01-1033-7601.0000-0012013
  Installation ID: 018383086012000952099630713432659143786990134486150774
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: PM6BF
  License Status: Licensed
  Remaining Windows rearm count: 4
  Trusted time: 1/1/2013 1:01:11 PM
  
  Windows Activation Technologies-->
  HrOffline: 0x8004FE21
  HrOnline: N/A
  HealthStatus: 0x000000000001EFF0
  Event Time Stamp: 12:30:2012 21:51
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  Tampered File: %systemroot%\system32\sppobjs.dll
  Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
  Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
  Tampered File: %systemroot%\system32\sppwinob.dll
  Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
  Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
  Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
  Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
  Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
  Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
  Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
  Tampered File: %systemroot%\system32\drivers\spsys.sys
  
  
  HWID Data-->
  HWID Hash Current: MgAAAAEAAwABAAEAAAACAAAAAgABAAEAeqhUybiPJqlGg+QzJJg6Ee7WkkIqLiplKoU=
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x0
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name    OEMID Value    OEMTableID Value
    APIC            INTEL         CRESTLNE
    FACP            TOSINV        CRESTLNE
    HPET            INTEL         CRESTLNE
    BOOT            TOSINV        $SBFTBL$
    MCFG            INTEL         CRESTLNE
    TCPA            Intel          CRESTLN
    TMOR            TOSINV                
    APIC            INTEL         CRESTLNE
    SLIC            TOSINV        TOSINV00
    SSDT            SataRe        SataAhci
    SSDT            SataRe        SataAhci
    SSDT            SataRe        SataAhci
    SSDT            SataRe        SataAhci
  
  

  Tuesday, January 1, 2013 7:11 PM
• 

  

  0

  Sign in to vote

  Please run the following commands in an Elevated Command Prompt

   

  NET STOP CRYPTSVC
  REN C:\WINDOWS\SYSTEM32\CATROOT2 CATROOT2OLD
  NET START CRYPTSVC

   

  once complete, leave the system alone for at least an hour to rebuild the database, then reboot, and run another MGADiag report.
  Note that this will delete your Update History - but all updates will remain installed, and can be viewed in the Installed Updates listing.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Tuesday, January 1, 2013 7:48 PM

  Moderator
• 

  

  0

  Sign in to vote

  Completed here is the MGADiag report:

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 0x8004FE21
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-C7VH9-884QD-PM6BF
  Windows Product Key Hash: pf4yhdrnI0qdNAAESQTlU7DqXXo=
  Windows Product ID: 00426-074-1806715-85655
  Windows Product ID Type: 5
  Windows License Type: Retail
  Windows OS version: 6.1.7601.2.00010100.1.0.001
  ID: {5273AFB9-0DC5-4FB2-8C5C-A1C7BB5C6D70}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Ultimate
  Architecture: 0x00000000
  Build lab: 7601.win7sp1_gdr.120330-1504
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Standard 2007 - 100 Genuine
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{5273AFB9-0DC5-4FB2-8C5C-A1C7BB5C6D70}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PM6BF</PKey><PID>00426-074-1806715-85655</PID><PIDType>5</PIDType><SID>S-1-5-21-23922004-1512035830-3549288353</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Qosmio F45</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>1.40    </Version><SMBIOSVersion major="2" minor="4"/><Date>20070829000000.000000+000</Date></BIOS><HWID>12F33E07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>5E36D78F753BF0E</Val><Hash>cpRHOcfe6inj62iwI8f2NWnjOP8=</Hash><Pid>81607-903-3993641-64652</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Software licensing service version: 6.1.7601.17514
  
  Name: Windows(R) 7, Ultimate edition
  Description: Windows Operating System - Windows(R) 7, RETAIL channel
  Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00426-00170-074-180671-01-1033-7601.0000-0012013
  Installation ID: 018383086012000952099630713432659143786990134486150774
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: PM6BF
  License Status: Licensed
  Remaining Windows rearm count: 4
  Trusted time: 1/2/2013 12:15:30 AM
  
  Windows Activation Technologies-->
  HrOffline: 0x8004FE21
  HrOnline: N/A
  HealthStatus: 0x000000000001EFF0
  Event Time Stamp: 12:30:2012 21:51
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  Tampered File: %systemroot%\system32\sppobjs.dll
  Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
  Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
  Tampered File: %systemroot%\system32\sppwinob.dll
  Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
  Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
  Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
  Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
  Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
  Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
  Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
  Tampered File: %systemroot%\system32\drivers\spsys.sys
  
  
  HWID Data-->
  HWID Hash Current: MgAAAAEAAwABAAEAAAACAAAAAgABAAEAeqhUybiPJqlGg+QzJJg6Ee7WkkIqLiplKoU=
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x0
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name    OEMID Value    OEMTableID Value
    APIC            INTEL         CRESTLNE
    FACP            TOSINV        CRESTLNE
    HPET            INTEL         CRESTLNE
    BOOT            TOSINV        $SBFTBL$
    MCFG            INTEL         CRESTLNE
    TCPA            Intel          CRESTLN
    TMOR            TOSINV                
    APIC            INTEL         CRESTLNE
    SLIC            TOSINV        TOSINV00
    SSDT            SataRe        SataAhci
    SSDT            SataRe        SataAhci
    SSDT            SataRe        SataAhci
    SSDT            SataRe        SataAhci
  
  

  Wednesday, January 2, 2013 6:22 AM
• 

  

  0

  Sign in to vote

  Aaaww - heck!

  there's been a spate of these ones that don't respond to the normal treatments, lately - we haven't yet worked out what the cause or cure is.

  For the moment, I can only recommend that you go direct ro WGA support, and see if they can help.

  WGA Support can be found here

   

  North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

   

  Outside North America: http://support.microsoft.com/contactus/?ws=support#tab0

   

  Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!    

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  • Proposed as answer by Noel D PatonModerator Saturday, January 5, 2013 10:15 AM
  • Marked as answer by Noel D PatonModerator Friday, January 11, 2013 11:50 PM

  Wednesday, January 2, 2013 10:17 AM

  Moderator