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Virus...need live help RRS feed

  • Question

  • I have some sort of a redirect virus on my computer.  (Go.google...go.yahoo...etc. )  I purchased Windows Live OneCare yesterday, and it doesn't fix the problem.  I go through the contact info as instructed, however, there is no contact number to call.  I want to speak to a LIVE person at Microsoft now.  Is there a direct number to call?

    Tuesday, September 23, 2008 3:27 PM

Answers

All replies

  • Follow this FAQ to reach support.

     

    How to reach support (FAQ) -

    http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Tuesday, September 23, 2008 4:30 PM
  • If you are using Windows Live OneCare and you have been infected, but OneCare did not detect or cannot remove the malware, please contact support to report this and for help with removal.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    If you are in North America, you can call 866-727-2338 for help with virus and spyware infections. See http://www.microsoft.com/protect/support/default.mspx  for details.  For international information, see your local subsidiary Support site.

     

    Thursday, September 25, 2008 5:07 PM
    Moderator
  • Brulin2,

     

    Thank you for visiting the OneCare program forums.

     

    In addition to what was instructed in the previous posts,  you can also run the OneCare Safety Scanner to help detect

    and remove malware:

     

    http://onecare.live.com/site/en-US/default.htm

     

     

    Lori MS
    Thursday, September 25, 2008 9:05 PM
  •  

    Brulin2,

     

    Thank you for visiting the Windows Live OneCare program forum.

     

    Installing a new Antimalware program. What I would do (If I didn't think my system was infected):

     

    1. Uninstall ALL antimalware programs (Which includes antivirus/antiadware/antispyware applications).

    2. Go to http://safety.live.com and I'd run the complete scan, not the quick scan.

    3. Then if I found that I was infected and the scanner removed it, I'd then install my new antimalware program.

    4. If I was infected and the scanner didn't remove it, I'd restore my computer back to factory condition, even though it would take a lot of work & time. There's really no way to tell how much damage malware causes. I prefer to be on the side of safety.

     

    If you are using Windows Live OneCare and you have been infected, but OneCare may not have detect or cannot remove the malware, please contact support to report this and for help with removal.

    Start here to contact support:

    http://help.live.com/help.aspx?project=onecarev2_5_client&queryType=keyword&query=rehto+rehtO&sid=012c8547-106a-41f8-9a49-231660b153fd_20373032&mkt=en-us 

    1 .     Click Contact support in the middle of the webpage

    2 .     Click Contact Support  in the bottom right corner of the webpage

    3 .     Click Get support

    4 .     Select the Billing Support or Technical Support Bubble

    5.     Answer the questions appropriately, you will be guided to an agent if you have a paid subscription or email support if you have a trial version.

    If your question has no relation to using Windows Live OneCare, then your question is off topic for this forum. This is not a general forum for malware or Windows Help.

    Thank you for visiting the Live OneCare program forum.

     

    Rick, MS

    Friday, September 26, 2008 4:11 PM
    Moderator