my onecare package RRS feed

  • Question

  • i have purchased your  one care package brand new. but it wont recognise the windows id i have been given. could you help me please. i bought these items in good faith. have you got a support number i could ring for somebody to guide me through.? i am deeply distressed because my computeter is getting worse as i speak. please help?

    Thursday, October 9, 2008 12:10 PM


All replies

  • Hello Nicholas, see this post on how to contact support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Thursday, October 9, 2008 2:18 PM
  • Windows ID?

    What happens when you try to activate the subscription? Do you mean that logging in with a LiveID (http://account.live.com) which is either a Hotmail address or your own email address, registered as a LiveID, is not being accepted for a login? If so, then you may have a password that exceeds 8 characters. Shorten that password at http://account.live.com and then try activation again.

    Do you mean that the key is not being accepted, telling you that it is invalid?  

    If you are getting an error about the key being invalid, you are mistaking at least one character or you have a misprinted key. The latter is very rare, though it can happen.

    I hate the font that they use for the key - some characters are miserable to discern. J and I look all too much alike, as do O and 0.

    I recommend that you use a magnifying glass to check the characters closely - I find that I need to do this. If you are still encountering a problem with activation, you have about 2 weeks to get activated, so I'd go ahead and open an email request to support, explaining the problem. See the FAQ and use the Trial user option to start the email request. If you can provide a digital image - scan or photo - of the key to the tech that responds, they can validate the key for you.


    If your problem is different than what I've speculated it may be, either provide more information here or contact support:


    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2


    Thursday, October 9, 2008 2:31 PM