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Another invalid XP Pro problem RRS feed

  • Question

  • I tried to download Microsoft Security Essentials from PC World and Microsoft ran a check on my Windows XP OS. They said my key was not issued by Microsoft. I bought this computer new from Sam's Club two years ago and have not messed with it. It came with XPPro installed. I am sending the results of the scan. Help me, please.

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Invalid Product Key

    Validation Code: 8

    Cached Validation Code: N/A

    Windows Product Key: *****-*****-7VTHK-V4TCR-W2R46

    Windows Product Key Hash: CQRpeOOkfqYhUc2DYjyFTNDNTu4=

    Windows Product ID: 55274-640-9114382-23753

    Windows Product ID Type: 1

    Windows License Type: Volume

    Windows OS version: 5.1.2600.2.00010100.3.0.pro

    ID: {89AEAF9F-E239-4A5A-B450-EA776733B8AB}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: Registered, 1.9.42.0

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-230-1

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A

    Version: N/A

     

    Windows XP Notifications Data-->

    Cached Result: 8

    File Exists: Yes

    Version: 1.9.40.0

    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: 025D1FF3-230-1

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{89AEAF9F-E239-4A5A-B450-EA776733B8AB}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-W2R46</PKey><PID>55274-640-9114382-23753</PID><PIDType>1</PIDType><SID>S-1-5-21-2025429265-117609710-1417001333</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario V2000 (EH743UA#ABA)      </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.21    </Version><SMBIOSVersion major="2" minor="31"/><Date>20051209000000.000000+000</Date></BIOS><HWID>9ABD3C07018400DA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

     

    Licensing Data-->

    N/A

     

    Windows Activation Technologies-->

    N/A

     

    HWID Data-->

    N/A

     

    OEM Activation 1.0 Data-->

    BIOS string matches: yes

    Marker string from BIOS: 9D4D:Compaq Computer Corporation|1503E:Compaq Computer Corporation|1503E:Compaq Computer Corporation|9D4D:Hewlett-Packard Company

    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

     

    OEM Activation 2.0 Data-->

    N/A

     

     

    • Moved by Carey FrischMVP, Editor Sunday, November 7, 2010 12:46 AM Moved to proper forum category (From:Feedback and Comments)
    Sunday, November 7, 2010 12:22 AM

Answers

  • Hello curmudgeon37,

    Please look on the computer (on the bottom on in the battery compartment if a laptop) and tell us what version and edition of Windows is listed on the Certificate of Authenticity (CoA).  Don't post the product key.

    In your case we would also expect the CoA to have "HP" or "HPQ" listed underneath the product name, too.  Please confirm.

    "
    • Marked as answer by Darin Smith MS Thursday, November 11, 2010 7:47 PM
    Sunday, November 7, 2010 3:17 AM
  • Hi curmudgeon37,

    The product key you entered during the installation of Windows XP is invalid and was not issued by Microsoft. This means that the product key was generated by a program called a product key generator program. It is strongly recommended that you take expeditious action to legalize your installation of Windows XP. Many illegally distributed installations of Microsoft operating systems include viruses and other unwanted software products. You should purchase a Get Genuine Kit or use the product key on your Certificate of Authenticity included with your HP Computer. The Certificate of Authenticity is usually located on the top, side, or back of the computer, or if you have a laptop, on the bottom of, or sometimes in the battery compartment.

    It is strongly recommended that you re-install Windows but if you do not wish to do so, then you can use the product key update tool at http://www.microsoft.com/genuine/selfhelp/XPPkuinst.aspx.

    • Proposed as answer by motherboardlove Sunday, November 7, 2010 11:29 PM
    • Unproposed as answer by Darin Smith MS Tuesday, November 9, 2010 9:27 PM
    • Marked as answer by Darin Smith MS Thursday, November 11, 2010 7:47 PM
    Sunday, November 7, 2010 11:29 PM

All replies

  • Hello curmudgeon37,

    Please look on the computer (on the bottom on in the battery compartment if a laptop) and tell us what version and edition of Windows is listed on the Certificate of Authenticity (CoA).  Don't post the product key.

    In your case we would also expect the CoA to have "HP" or "HPQ" listed underneath the product name, too.  Please confirm.

    "
    • Marked as answer by Darin Smith MS Thursday, November 11, 2010 7:47 PM
    Sunday, November 7, 2010 3:17 AM
  • Hi curmudgeon37,

    The product key you entered during the installation of Windows XP is invalid and was not issued by Microsoft. This means that the product key was generated by a program called a product key generator program. It is strongly recommended that you take expeditious action to legalize your installation of Windows XP. Many illegally distributed installations of Microsoft operating systems include viruses and other unwanted software products. You should purchase a Get Genuine Kit or use the product key on your Certificate of Authenticity included with your HP Computer. The Certificate of Authenticity is usually located on the top, side, or back of the computer, or if you have a laptop, on the bottom of, or sometimes in the battery compartment.

    It is strongly recommended that you re-install Windows but if you do not wish to do so, then you can use the product key update tool at http://www.microsoft.com/genuine/selfhelp/XPPkuinst.aspx.

    • Proposed as answer by motherboardlove Sunday, November 7, 2010 11:29 PM
    • Unproposed as answer by Darin Smith MS Tuesday, November 9, 2010 9:27 PM
    • Marked as answer by Darin Smith MS Thursday, November 11, 2010 7:47 PM
    Sunday, November 7, 2010 11:29 PM