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OCS 2007 as soloution for technical support RRS feed

  • Question

  • Can someone show me an examples solutions based on OCS for technical support ?


    MCSE
    Monday, April 20, 2009 2:21 PM

All replies

  • Using a Web Chat funcationality for your customers via your website might be a good example?
    Another example might be using groupchat by your support engineers so they can track changes in a per customer persistent chat room

    Integrating Web Chat Functionality - Microsoft Unified Communications AJAX API Sample
    http://www.microsoft.com/downloads/details.aspx?FamilyID=c8c3f762-7be4-4541-9b18-82499db61293&DisplayLang=en

    Microsoft Office Communications Server 2007 provides secure and reliable instant messaging in which all end points are always authenticated against Active Directory Domain Services (AD DS). While this security is necessary, it can make it very difficult to create solutions where one or more of the end users do not have access to an Active Directory account.

    This sample illustrates a solution that enables employees within a corporate domain to communicate directly and in real time with others outside the domain via a medium such as their corporate Web site.

    More info on Group Chat
    http://www.microsoft.com/communicationsserver/en/us/group-chat.aspx

    - Belgian Unified Communications Community : http://www.pro-exchange.be -
    Thursday, April 23, 2009 11:09 PM