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WGA validation issue RRS feed

  • Question

  • I have one box that has our corp copy installed, but has started giving a "You may be a victim of software counterfitting."

    I'm sure the license is valid & ran the WGA diagnostic tool, the results are posted below.  What can be done to fix it?

    Thanks!

    Diagnostic Report (1.5.0723.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-JD4K4-4CR6B-9VXDT
    Windows Product Key Hash: EFO1J8nBr/TIM+1B6Sa1VHXTinw=
    Windows Product ID: 55274-640-9195506-23381
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 182071b0-7301-4d8f-9714-6b83fce38483
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 10
    File Exists: Yes
    Version: 1.5.554.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3175-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: c:\windows\system32\oembios.bin
    File Mismatch: c:\windows\system32\oembios.dat
    File Mismatch: c:\windows\system32\oembios.sig

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>182071b0-7301-4d8f-9714-6b83fce38483</UGUID><Version>1.5.0723.1</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-9VXDT</PKey><PID>55274-640-9195506-23381</PID><PIDType>1</PIDType><SID>S-1-5-21-602162358-343818398-725345543</SID><SYSTEM><Manufacturer>GBT___</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>FB</Version><SMBIOSVersion major="2" minor="3"/><Date>20041014000000.000000+000</Date></BIOS><HWID>B6393B1F01846E72</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91E30409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>C127198868E45A2</Val><Hash>dx+e1lItQVBoylGNYPFNIBFhTqE=</Hash><Pid>73931-721-2378053-57707</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Friday, January 26, 2007 3:36 PM

Answers

  • 1) Please locate the data.dat file from C:\Documents and Settings\All Users\Applicaiton Data\Windows Genuine Advantage\data

    2) Delete the data.dat file from C:\Documents and Settings\All Users\Application Data\Windows Genuine Advantage\data (The drive letter will depend on where the OS was installed)

     

    3) Revisit http://www.microsoft.com/genuine/downloads/validate.aspx  to confirm that the machine is now genuine.

     

    4) Run wgatray.exe /b from the command line to ensure that the latest validation is updated for WGA Notifications.  This command may not be present on the user’s machine and should not be considered an error if it is not.  Please ensure that this is run as an Administrator.  A reboot may be required to remove all non-genuine notifications.

    Saturday, January 27, 2007 4:23 PM
    Moderator

All replies

  • What happens when you go to www.microsoft.com/genuine/diag?

     

    -phil

    Saturday, January 27, 2007 2:57 AM
  • It tells me that Activex isn't enabled, so I followed the instructions to make sure everything is enabled, but still get the same message on the recheck.

    I closed & reopened IE & tried again, although all settings matched what they are supposed to be, but same result.  This didn't appear until I had to uninstall IE7 because of a software compatibility issue.  Could that be part of the problem?

    Thanks in advance!

    Saturday, January 27, 2007 4:18 PM
  • 1) Please locate the data.dat file from C:\Documents and Settings\All Users\Applicaiton Data\Windows Genuine Advantage\data

    2) Delete the data.dat file from C:\Documents and Settings\All Users\Application Data\Windows Genuine Advantage\data (The drive letter will depend on where the OS was installed)

     

    3) Revisit http://www.microsoft.com/genuine/downloads/validate.aspx  to confirm that the machine is now genuine.

     

    4) Run wgatray.exe /b from the command line to ensure that the latest validation is updated for WGA Notifications.  This command may not be present on the user’s machine and should not be considered an error if it is not.  Please ensure that this is run as an Administrator.  A reboot may be required to remove all non-genuine notifications.

    Saturday, January 27, 2007 4:23 PM
    Moderator
  • Thanks.  It seems to have taken away the tray icon & message.  I reran the validation diag. tool & it still shows that activex failed to test as the correct settings, though.
    Saturday, January 27, 2007 8:37 PM