Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
two accounts RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    when onecare came out i got it and payed for it but when qwest got it, it changed my account info. now ive gone with anouther internet provider and i cant get my account changed back what do i need to do?

    Saturday, March 15, 2008 7:04 PM

Answers

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote
    If your first subscription is still valid, you can see this post on how to change the LiveID used within OneCare:

    http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2776450&SiteID=2
    Sunday, March 16, 2008 8:15 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    I'm not quite clear on what the situation is. Do you mean that your LiveID used for OneCare was transferred to Qwest and now that you have canceled your Qwest account, OneCare is expired? Was your OneCare subscription that you paid for started more than 12 months ago? Was that subscription with a different LiveID or the same LiveID as your Qwest account?

    If the former, meaning you still have an active account for OneCare on a different LiveID than the one used with the Qwest account, you should see that account by signing in at http://billing.microsoft.com. You would need to use that LiveID to activate OneCare on your PC.

    If the latter, and you no longer have an active OneCare account, you will need to purchase a new subscription - online during activation or by using a retail product key.

    -steve

     

    Monday, March 17, 2008 12:08 PM
    Moderator