Answered by:
not genuine even after installing office enterprise 2007

Question
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Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0Cached Validation Code: 0x0
Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
Windows Product ID: 89578-OEM-7332157-00061
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {F57F7EDF-6800-4564-A4D8-66158629B1EA}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.9.1
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.091208-0542
TTS Error:
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: MicrosoftOGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
Microsoft Office Enterprise 2007 - 101 Not Activated
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F57F7EDF-6800-4564-A4D8-66158629B1EA}</UGUID><Version>1.9.0019.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-1214874536-3556843868-129779237</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6500 Notebook PC </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.2A </Version><SMBIOSVersion major="2" minor="4"/><Date>20080222000000.000000+000</Date></BIOS><HWID>86313507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65098</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>55181BC565D16D6</Val><Hash>lVlgZ48qvcEkTZzNkSCCctGV4bs=</Hash><Pid>81599-875-4216877-65732</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, OEM_SLP channel
Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89578-00146-321-500061-02-1033-6000.0000-0502008
Installation ID: 317144512083803201821754291376332934263601436473037386
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: WQD8Q
License Status: LicensedWindows Activation Technologies-->
N/AHWID Data-->
HWID Hash Current: PAAAAAEABwABAAEAAQABAAAAAwABAAEAJJSkfL5ddhu84yC+gASIzAaYmGDcBUQs8vTqWvo9HsmsVniqOEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP NVIDIA MCP67-M
SRAT AMD HAMMER
HPET PTLTD HPETTBL
BOOT PTLTD $SBFTBL$
MCFG PTLTD MCFG
TCPA Phoeni x
SSDT PTLTD POWERNOW
SLIC HPQOEM SLIC-MPCMonday, February 15, 2010 9:42 PM
Answers
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Hello jncb,
Here is a snippet of your mgadiag report:
OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
Microsoft Office Enterprise 2007 - 101 Not Activated
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005
The report is telling us that your HP Pavilion computer has two installations of Office Enterprise 2007 on it, one that is showing as being a nongenuine Volume Licensing installaiton done with a Blocked Volume Licensing Key, and the other being a not-yet-activated retail license installation of Enterprise 2007.
IMO your best option is to remove both installations of Office Enterprise, then run a utility to ensure that the remnants of the nongenuine installation have been removed from the system, then finally install your retail licensed copy of Office Enterprise 2007.
Here's what to do:
1. From the Vista Control Panel Programs applet, uninstall one of your Office Enterprise 2007 installations, then restart the computer.
2. Now uninstall the remaining Office Enterprise 2007 using the Programs applet, and restart the computer.
3. Next, go to this MS KB article http://support.microsoft.com/kb/971179/ and run the MS FixIt that automatically uninstalls Office. Restart once more.
4. Now, install the retail licensed Office Enterprise 2007 that you have.
5. After installation, open Word 2007 and follow the prompts to activate online normally.
6. After activation, restart.
7. Once restarted, and keeping Office programs closed for the moment, visit www.microsoft.com/genuine and click on the Validate Office button. Your Office should validate normally. Restart.
8. Finally, open several Office programs to ensure that you no longer see any nongenuine software notices.
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp- Marked as answer by Darin Smith MS Tuesday, February 16, 2010 9:43 PM
Tuesday, February 16, 2010 4:08 AM
All replies
-
Hello jncb,
Here is a snippet of your mgadiag report:
OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
Microsoft Office Enterprise 2007 - 101 Not Activated
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005
The report is telling us that your HP Pavilion computer has two installations of Office Enterprise 2007 on it, one that is showing as being a nongenuine Volume Licensing installaiton done with a Blocked Volume Licensing Key, and the other being a not-yet-activated retail license installation of Enterprise 2007.
IMO your best option is to remove both installations of Office Enterprise, then run a utility to ensure that the remnants of the nongenuine installation have been removed from the system, then finally install your retail licensed copy of Office Enterprise 2007.
Here's what to do:
1. From the Vista Control Panel Programs applet, uninstall one of your Office Enterprise 2007 installations, then restart the computer.
2. Now uninstall the remaining Office Enterprise 2007 using the Programs applet, and restart the computer.
3. Next, go to this MS KB article http://support.microsoft.com/kb/971179/ and run the MS FixIt that automatically uninstalls Office. Restart once more.
4. Now, install the retail licensed Office Enterprise 2007 that you have.
5. After installation, open Word 2007 and follow the prompts to activate online normally.
6. After activation, restart.
7. Once restarted, and keeping Office programs closed for the moment, visit www.microsoft.com/genuine and click on the Validate Office button. Your Office should validate normally. Restart.
8. Finally, open several Office programs to ensure that you no longer see any nongenuine software notices.
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp- Marked as answer by Darin Smith MS Tuesday, February 16, 2010 9:43 PM
Tuesday, February 16, 2010 4:08 AM -
Yesterday I was puzzled about the error that I did get. This info helped me to correct it successfully.
Many thanks!
Wednesday, February 17, 2010 4:24 PM