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Error Installing On Premise CRM 4.0 Email Router with CRM Database Running Rollup 21 RRS feed

  • Question

  • Hi Folks,

    I'm was having issues with the CRM 4.0 Email Router which I thought would be best resovled by a reinstall. 

    My CRM 4.0 database has had Rollup 21 applied as had the Email Router previously.

    When I attempt to install the Email router using the original media I select download update files. The files download and extract however the install fails referring me to check crm40setup.log. Contents of log below.

    20:49:52|   Info| === Setup bootstrap logging started 26/03/2012 8:49:52 PM ===
    20:49:52|   Info| Bootstrap version: 4.0.7333.3.
    20:49:52|   Info| User: tss.
    20:49:52|   Info| Invoked with command line: "C:\CMR Install Files\Exchange\amd64\SetupExchange.exe"
    20:49:52|   Info| Running C:\CMR Install Files\Exchange\amd64\SetupExchange.exe
    20:49:52|   Info| Loading bootstrap library C:\CMR Install Files\Exchange\amd64\EmailRouterSetup.dll
    20:49:52|   Info| Microsoft Dynamics CRM E-mail Router is not currently installed.
    20:49:52|   Info| Closing bootstrap library C:\CMR Install Files\Exchange\amd64\EmailRouterSetup.dll
    20:49:59|   Info| Starting download from http://go.microsoft.com/fwlink/?LinkId=104229&clcid=1033
    20:49:59|   Info| Downloaded patch file:  C:\Users\tss\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\N1ZZ4MLL\Exchange_amd64[1].msp
    20:49:59|   Info| Patchfile target Product code: {1AF7B5BE-40EA-424D-AE8D-9AB2EE1677E3}
    20:49:59|   Info| Patchfile target version: 4.0.7333.113
    20:49:59|   Info| Patchfile target language: 1036
    20:49:59|   Info| Patchfile target upgrade code: {676483BF-FCD5-4B4B-A453-7F574E21ADBD}
    20:49:59|   Info| Patchfile target Product code: {413A8377-C336-42D9-8FE8-E16321248DD8}
    20:49:59|   Info| Patchfile target version: 4.0.7333.113
    20:49:59|   Info| Patchfile target language: 1043
    20:49:59|   Info| Patchfile target upgrade code: {676483BF-FCD5-4B4B-A453-7F574E21ADBD}
    20:49:59|   Info| Patchfile target Product code: {7FB7D01A-F52D-4413-8AA5-98EC37B184C3}
    20:49:59|   Info| Patchfile target version: 4.0.7333.3
    20:49:59|   Info| Patchfile target language: 1033
    20:49:59|   Info| Patchfile target upgrade code: {676483BF-FCD5-4B4B-A453-7F574E21ADBD}
    20:49:59|   Info| Patchfile target Product code: {CA2D45E3-5353-4D0E-AE1F-41699569CBCD}
    20:49:59|   Info| Patchfile target version: 4.0.7333.113
    20:49:59|   Info| Patchfile target language: 3082
    20:49:59|   Info| Patchfile target upgrade code: {676483BF-FCD5-4B4B-A453-7F574E21ADBD}
    20:49:59|   Info| Patchfile target Product code: {EB4A633D-B45B-4B2B-A495-7AE7CE9A3379}
    20:49:59|   Info| Patchfile target version: 4.0.7333.131
    20:49:59|   Info| Patchfile target language: 2052
    20:49:59|   Info| Patchfile target upgrade code: {676483BF-FCD5-4B4B-A453-7F574E21ADBD}
    20:49:59|   Info| Patchfile target Product code: {B130D561-36C7-407B-B8AC-86588B8F0FBF}
    20:49:59|   Info| Patchfile target version: 4.0.7333.127
    20:49:59|   Info| Patchfile target language: 1030
    20:49:59|   Info| Patchfile target upgrade code: {676483BF-FCD5-4B4B-A453-7F574E21ADBD}
    20:49:59|   Info| Patchfile target Product code: {CEF8414F-2C94-49F3-BFFF-7C367F7BC804}
    20:49:59|   Info| Patchfile target version: 4.0.7333.145
    20:49:59|   Info| Patchfile target language: 1040
    20:49:59|   Info| Patchfile target upgrade code: {676483BF-FCD5-4B4B-A453-7F574E21ADBD}
    20:49:59|   Info| Patchfile target Product code: {E2066FD3-E5F5-49B2-A1E1-AABA46A71B9A}
    20:49:59|   Info| Patchfile target version: 4.0.7333.127
    20:49:59|   Info| Patchfile target language: 1035
    20:49:59|   Info| Patchfile target upgrade code: {676483BF-FCD5-4B4B-A453-7F574E21ADBD}
    20:49:59|   Info| Patchfile target Product code: {7A72A3C8-05B6-46A8-8DED-1A367790BF23}
    20:49:59|   Info| Patchfile target version: 4.0.7333.145
    20:49:59|   Info| Patchfile target language: 1053
    20:49:59|   Info| Patchfile target upgrade code: {676483BF-FCD5-4B4B-A453-7F574E21ADBD}
    20:49:59|   Info| Patchfile target Product code: {5291E0EE-06BB-4FC8-B2E6-4814D751AF38}
    20:49:59|   Info| Patchfile target version: 4.0.7333.113
    20:49:59|   Info| Patchfile target language: 1031
    20:49:59|   Info| Patchfile target upgrade code: {676483BF-FCD5-4B4B-A453-7F574E21ADBD}
    20:49:59|   Info| Patchfile target Product code: {F73A2F92-3007-4378-A7A3-4A253C9203CE}
    20:49:59|   Info| Patchfile target version: 4.0.7333.138
    20:49:59|   Info| Patchfile target language: 1041
    20:49:59|   Info| Patchfile target upgrade code: {676483BF-FCD5-4B4B-A453-7F574E21ADBD}
    20:49:59|   Info| Patchfile target Product code: {467EFAC7-B526-4708-A206-206E35BF525C}
    20:49:59|   Info| Patchfile target version: 4.0.7333.149
    20:49:59|   Info| Patchfile target language: 1046
    20:49:59|   Info| Patchfile target upgrade code: {676483BF-FCD5-4B4B-A453-7F574E21ADBD}
    20:49:59|   Info| Patchfile target Product code: {53A47687-193E-47D9-B0C7-CF937BD685D5}
    20:49:59|   Info| Patchfile target version: 4.0.7333.162
    20:49:59|   Info| Patchfile target language: 1029
    20:49:59|   Info| Patchfile target upgrade code: {676483BF-FCD5-4B4B-A453-7F574E21ADBD}
    20:49:59|   Info| Patchfile target Product code: {841AADFC-5FBD-4401-B4A7-427028649D44}
    20:49:59|   Info| Patchfile target version: 4.0.7333.172
    20:49:59|   Info| Patchfile target language: 1038
    20:49:59|   Info| Patchfile target upgrade code: {676483BF-FCD5-4B4B-A453-7F574E21ADBD}
    20:49:59|   Info| Patchfile target Product code: {04118461-5C9D-41E0-A3C2-B5DEC272C7D9}
    20:49:59|   Info| Patchfile target version: 4.0.7333.160
    20:49:59|   Info| Patchfile target language: 1045
    20:49:59|   Info| Patchfile target upgrade code: {676483BF-FCD5-4B4B-A453-7F574E21ADBD}
    20:49:59|   Info| Patchfile target Product code: {38379F6C-045E-47F4-B720-27C47B17DCCE}
    20:49:59|   Info| Patchfile target version: 4.0.7333.152
    20:49:59|   Info| Patchfile target language: 1049
    20:49:59|   Info| Patchfile target upgrade code: {676483BF-FCD5-4B4B-A453-7F574E21ADBD}
    20:49:59|   Info| Patchfile target Product code: {259F247D-C8D1-4D25-A179-5C7412D74886}
    20:49:59|   Info| Patchfile target version: 4.0.7333.176
    20:49:59|   Info| Patchfile target language: 1037
    20:49:59|   Info| Patchfile target upgrade code: {676483BF-FCD5-4B4B-A453-7F574E21ADBD}
    20:49:59|   Info| Patchfile target Product code: {DAC00691-3782-4A2E-8A88-A4C6F92FE06A}
    20:49:59|   Info| Patchfile target version: 4.0.7333.180
    20:49:59|   Info| Patchfile target language: 1032
    20:49:59|   Info| Patchfile target upgrade code: {676483BF-FCD5-4B4B-A453-7F574E21ADBD}
    20:49:59|   Info| Patchfile target Product code: {72B962F8-8B11-406D-84AD-EA9BD12E962D}
    20:49:59|   Info| Patchfile target version: 4.0.7333.151
    20:49:59|   Info| Patchfile target language: 1044
    20:49:59|   Info| Patchfile target upgrade code: {676483BF-FCD5-4B4B-A453-7F574E21ADBD}
    20:49:59|   Info| Patchfile target Product code: {87B7F5BA-EB85-4E55-96C7-9F3666A116FC}
    20:49:59|   Info| Patchfile target version: 4.0.7333.151
    20:49:59|   Info| Patchfile target language: 2070
    20:49:59|   Info| Patchfile target upgrade code: {676483BF-FCD5-4B4B-A453-7F574E21ADBD}
    20:49:59|   Info| Patchfile target Product code: {58C91459-75C2-418F-8A38-B6A6FB1E8869}
    20:49:59|   Info| Patchfile target version: 4.0.7333.162
    20:49:59|   Info| Patchfile target language: 1055
    20:49:59|   Info| Patchfile target upgrade code: {676483BF-FCD5-4B4B-A453-7F574E21ADBD}
    20:49:59|   Info| Patchfile target Product code: {40FF41CD-0332-4DB3-8092-1DB62B7BC6E2}
    20:49:59|   Info| Patchfile target version: 4.0.7333.169
    20:49:59|   Info| Patchfile target language: 1028
    20:49:59|   Info| Patchfile target upgrade code: {676483BF-FCD5-4B4B-A453-7F574E21ADBD}
    20:49:59|   Info| Patchfile target Product code: {69173202-2957-4DDC-864C-0BC845E4F666}
    20:49:59|   Info| Patchfile target version: 4.0.7333.176
    20:49:59|   Info| Patchfile target language: 3076
    20:49:59|   Info| Patchfile target upgrade code: {676483BF-FCD5-4B4B-A453-7F574E21ADBD}
    20:49:59|   Info| Patchfile target Product code: {4AB19F27-4494-4FC9-B723-C698F7FC3C6D}
    20:49:59|   Info| Patchfile target version: 4.0.7333.176
    20:49:59|   Info| Patchfile target language: 1042
    20:49:59|   Info| Patchfile target upgrade code: {676483BF-FCD5-4B4B-A453-7F574E21ADBD}
    20:49:59|   Info| Patchfile target Product code: {7D72E56E-6B0B-4277-AE29-D95EC9E47BC5}
    20:49:59|   Info| Patchfile target version: 4.0.7333.176
    20:49:59|   Info| Patchfile target language: 1025
    20:49:59|   Info| Patchfile target upgrade code: {676483BF-FCD5-4B4B-A453-7F574E21ADBD}
    20:50:00|   Info| Patchfile passed validation checks.
    20:50:02|   Info| Copying installer files to local directory: 
    20:50:02|   Info| Package: C:\CMR Install Files\Exchange\amd64\Exchange.msi, Options: ADDLOCAL="Installer" INSTALLDIR="C:\Users\tss\AppData\Local\Temp\2\MSCRM_{E73649FF-FA68-45AD-A1ED-B879763166B9}" TARGETDIR="C:\Users\tss\AppData\Local\Temp\2\MSCRM_{E73649FF-FA68-45AD-A1ED-B879763166B9}" ALLOWRUN=1 PATCH="C:\Users\tss\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\N1ZZ4MLL\Exchange_amd64[1].msp"
    20:50:03|  Error| Error 1603 reported by MsiInstallProduct
    20:50:03|  Error| Setup cannot proceed because an error occured while copying installer files to the local system: Fatal error during installation.   (setup.cpp:CCrmSetup::CopyInstallerFiles:385).
    20:50:05|  Error| Setup cannot proceed because an error occured while copying installer files to the local system: Fatal error during installation.  , Error, OK
    20:50:05|   Info| InputResult: OK
    20:50:07|   Info| Copying installer files to local directory: 
    20:50:07|   Info| Package: C:\CMR Install Files\Exchange\amd64\Exchange.msi, Options: ADDLOCAL="Installer" INSTALLDIR="C:\Users\tss\AppData\Local\Temp\2\MSCRM_{E0FA6CC8-B3C2-4BD3-BEC6-DCB43FF04964}" TARGETDIR="C:\Users\tss\AppData\Local\Temp\2\MSCRM_{E0FA6CC8-B3C2-4BD3-BEC6-DCB43FF04964}" ALLOWRUN=1 PATCH="C:\Users\tss\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\N1ZZ4MLL\Exchange_amd64[1].msp"
    20:50:09|  Error| Error 1603 reported by MsiInstallProduct
    20:50:09|  Error| Setup cannot proceed because an error occured while copying installer files to the local system: Fatal error during installation.   (setup.cpp:CCrmSetup::CopyInstallerFiles:385).
    20:51:01|  Error| Setup cannot proceed because an error occured while copying installer files to the local system: Fatal error during installation.  , Error, OK
    20:51:01|   Info| InputResult: OK
    20:51:04|   Info| Do you really want to cancel out of Setup?, Question, Yes|No
    20:51:04|   Info| InputResult: Yes
    20:51:04|   Info| === Setup bootstrap logging ended 26/03/2012 8:51:04 PM ===

    Thanks in Advance,

    Adam

    Monday, March 26, 2012 8:10 PM

All replies

  • Do not select "download updates".

    After installation, implement RU21 on the email router.

    Tuesday, March 27, 2012 12:37 PM
  • Hi Kosta,

    No better not applying the udpates

    9:25:03|   Info| === Setup bootstrap logging started 28/03/2012 9:25:03 AM ===
    09:25:03|   Info| Bootstrap version: 4.0.7333.3.
    09:25:03|   Info| User: tss.
    09:25:03|   Info| Invoked with command line: Exchange\amd64\SetupExchange.exe
    09:25:03|   Info| Running C:\CMR Install Files\Exchange\amd64\SetupExchange.exe
    09:25:03|   Info| Loading bootstrap library C:\CMR Install Files\Exchange\amd64\EmailRouterSetup.dll
    09:25:03|   Info| Microsoft Dynamics CRM E-mail Router is not currently installed.
    09:25:03|   Info| Closing bootstrap library C:\CMR Install Files\Exchange\amd64\EmailRouterSetup.dll
    09:25:05|   Info| Do not update button clicked -- proceeding with setup without update
    09:25:05|   Info| Copying installer files to local directory: 
    09:25:05|   Info| Package: C:\CMR Install Files\Exchange\amd64\Exchange.msi, Options: ADDLOCAL="Installer" INSTALLDIR="C:\Users\tss\AppData\Local\Temp\2\MSCRM_{38069D2A-5B8D-460D-89F5-DA93C4CD366B}" TARGETDIR="C:\Users\tss\AppData\Local\Temp\2\MSCRM_{38069D2A-5B8D-460D-89F5-DA93C4CD366B}" ALLOWRUN=1
    09:25:05|  Error| Error 1603 reported by MsiInstallProduct
    09:25:05|  Error| Setup cannot proceed because an error occured while copying installer files to the local system: Fatal error during installation.   (setup.cpp:CCrmSetup::CopyInstallerFiles:385).

    • Proposed as answer by CRMDevlpr Thursday, March 29, 2012 10:10 AM
    • Unproposed as answer by CRMDevlpr Thursday, March 29, 2012 10:12 AM
    Tuesday, March 27, 2012 10:26 PM
  • Hi Everyone,

    any other suggestions please, I'm still unable to reinstall CRM Router.

    Thanks,

    Adam


    Tuesday, April 3, 2012 10:00 PM
  • long-shot:
    Did you right-click and run as administrator?


    Visit my blog for CRM material, improving performance, kerberos, IFD, development tips, etc. :) http://quantusdynamics.blogspot.com

    Tuesday, April 3, 2012 10:01 PM
    Answerer
  • Hi nrodri,

    Yep, I tried running as administrator also thanks.

    thanks,

    Adam

    Tuesday, April 3, 2012 11:18 PM