How do I restore files on windows 7 machine backed up from CRASHED VISTA machine?

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  Install the OneCare restore tool:

  http://social.microsoft.com/Forums/en-US/onecarebackupandrestore/thread/e5d686c8-762b-4b22-bc08-bfb93f911e57

   -steve

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  ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~

  • Edited by Stephen BootsMVP, Moderator Thursday, April 8, 2010 4:29 PM fixed URL
  • Marked as answer by Stephen BootsMVP, Moderator Thursday, April 8, 2010 4:30 PM

  Thursday, April 8, 2010 4:24 PM

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  hi, sorry i am not very good with computers, i had a computer with vista and one care, all my files were backed up on an external hard drive. the old computer died a while ago, i just got a new one with windows 7 but when i try to restore all my files i get an error message that says i need vista or xp with service pack 2, like i said before my new computer has windows 7 is their anyway i can retrive my files???? i tried the link you posted and it gives me the same error message... 

  Thursday, April 15, 2010 2:22 PM
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  The OneCare Restore Tool installs on Windows 7 and should not give you the error you are encountering. That error would be what you get if you try to install the full OneCare on Windows 7.

  If you continue to get that error, please contact support. 

  How to reach support (FAQ) -http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

  -steve

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  ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~

  Thursday, April 15, 2010 2:53 PM

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  thank you, i sent them a message and will let you know what they say back :)

  Thursday, April 15, 2010 3:26 PM