Voice mail not reachable when People in my company are blocked RRS feed

  • Question

  • Hi,

    I have encounter a strange issue.
    As I wanted to be visible to defined contacts only (http://communicatorteam.com/archive/2008/05/28/238.aspx ), I have blocked "People in my company" in the 
    Access Levels Management view. Then I have added the domain which I allow to contact me.

    But when I try to call the voice mail, the call do not work out, and I have this log :

    Nom du journal :Application
    Source :       Communicator
    Date :         06/08/2008 16:15:55
    ID de l'événement :11
    Catégorie de la tâche :Aucun
    Niveau :       Avertissement
    Mots clés :    Classique
    Utilisateur :  N/A
    Ordinateur :   SWORD
    Description :
    A SIP request made by Communicator failed in an unexpected manner (status code 80ef01e0). More information is contained in the following technical data:
     RequestUri:   sip:agangat@*****.fr;opaque=app:voicemail
    From:         sip:agangat@*****.fr;tag=5a1633db8e
    To:           sip:agangat@*****.fr;opaque=app:voicemail;tag=45A74A398038ECBD23C855F7277F652B
    Call-ID:      8e6965b7355b4804a03b6c0077567f2f
    Content-type: application/sdp;call-type=audiovideo

    o=- 0 0 IN IP4
    c=IN IP4
    t=0 0
    m=audio 17152 RTP/AVP 114 111 112 115 116 4 8 0 97 101
    a=candidate:npQUvW+ITm9+y6MbWoPhYvZA3XWGwep95xXaJmaV4F0 1 ovhaygPtK6QaoPG/Hy2Fvg UDP 0.900 17152
    a=candidate:npQUvW+ITm9+y6MbWoPhYvZA3XWGwep95xXaJmaV4F0 2 ovhaygPtK6QaoPG/Hy2Fvg UDP 0.900 4736
    a=cryptoscale:1 client AES_CM_128_HMAC_SHA1_80 inline:qYcl3meOZ6u9DKPSL70bEKMY/KYYjCBU8KkN/lkN|2^31|1:1
    a=crypto:2 AES_CM_128_HMAC_SHA1_80 inline:6cSR5vbjH1hVbrCAT58sNjxqFWY29K4wptoxyq4n|2^31|1:1
    a=rtpmap:114 x-msrta/16000
    a=fmtp:114 bitrate=29000
    a=rtpmap:111 SIREN/16000
    a=fmtp:111 bitrate=16000
    a=rtpmap:112 G7221/16000
    a=fmtp:112 bitrate=24000
    a=rtpmap:115 x-msrta/8000
    a=fmtp:115 bitrate=11800
    a=rtpmap:116 AAL2-G726-32/8000
    a=rtpmap:4 G723/8000
    a=rtpmap:8 PCMA/8000
    a=rtpmap:0 PCMU/8000
    a=rtpmap:97 RED/8000
    a=rtpmap:101 telephone-event/8000
    a=fmtp:101 0-16
    a=encryption: optional

    Response Data:

    183  Session Progress

    480  Temporarily Unavailable
    ms-diagnostics:  13002;reason="The routing rules did not result in a final response";source="idt-ocs01.idt.*****.fr";appName="InboundRouting"

     If this error continues to occur, please contact your network administrator. The network administrator can use a tool like winerror.exe from the Windows Resource Kit or lcserror.exe from the Office Communications Server Resource Kit in order to interpret any error codes listed above.

    As soon as I unblocked "People in my company", I am able to call my voice mail.

    So I guess the voice mail belong to the
    "People in my company" group. Which contact should I authorize to be able to call my voice mail when I block "People in my company".

    Thanks in advance for your help !
    Wednesday, August 6, 2008 12:55 PM


  • As I have got no answer, I have contacted the Microsoft support:


    A short sum up of my issue:

    I use OCS 2007 Standard with Exchange 2007. I manage a lot of sip domain, so I would like to manage easily the visibility between these domains.  So I used Access Levels Management.

    I changed the Access Level of the group People in my company to Blocked, and I have changed the group People of myDomain.fr to the Company level.

    So now all the other use from the other domain see me as offline and cannot contact me.

    However when I try to contact my voice mail I have an error message that the Voice mail is not available.


    What the support responds me:

    I use the ACE in the wrong way. They propose me to use a management by OU or by SIP domain.

    1)      OU management :

    ·         EthicalWallsSample : http://www.microsoft.com/downloads/details.aspx?familyid=070dbcab-472a-4ec1-aeac-9273eccd70c9&displaylang=en

    ·         ABS Configuration Tool from Resource Kit of Microsoft Office Communicator Server: Partition ABS data by Organizational Unit and create individual ABS files per OU.  User will be able to search only on the same OU, but if they know the SIP address of the user, they will be able to contact them.


    2)      SIP domain management: Creation of a pool by SIP domain, but we must use an OCS Server by pool.

    3)      dbimpexp.exe :

    Export of the property of a user with DBExport -> Creation of an XML file

    Creation of other similar XML file for the other user

    Import of the data with DBImpexp

    It requires to stop the OCS service during the export and the import.

    Wednesday, November 26, 2008 7:24 AM