We’re running CRM 4.0 on premise with rollup 8.
Users are running Office 2007 SP2, IE8 and have the CRM Client for Outlook installed.
It seems that a slow network connection from our UK office to our US server is causing problems with tracking e-mail in CRM. We have already increased the CRM SQL server wait time.
The issue is that sometimes Outlook Client “Track in CRM” works and sometimes it doesn’t. The size of attachments is below the 5mb limit.
Usually, an Internet Explorer error “504 – A timeout has occurred” appears, but I can tell that it is generated by our internal network because it advises
the user to “contact the Service Desk” and gives our local help line phone number. I understand that 504 indicates a gateway error.
Occasionally, the error is “An error occurred promoting this item to Microsoft Dynamics CRM.
The Microsoft Dynamics CRM server could not be contacted or the user has insufficient permissions to perform this action.”
But, roles have not changed, so I have ruled out permissions issues.
Has anyone else experienced Track in CRM errors due to a slow network?
If so, how have you solved for it?
Thank you.
Sandy
sbb
Intermittent Outlook Client “Track in CRM” failures
