A client of us has a website on which they sell car insurances: http://www.netpolis.nl.
The site is performing in Google very well on the highly competitive keyword "autoverzekering" (car insurance) as wel on "autoverzekering" (car insurances).
However, in Live search the site is not indexed at all! (site:www.netpolis.nl)
When I look into the Webmaster Tools of Live Search, there is completely no data about spider visits. They do report having backlinks to the website. When I look at some webanalytics data, we do receive spider visits from MSNBot (30 visits in April 2008)
As far as my knowledge goes, the site has never been indexed at all. I resubmitted the website today, and added the location of the sitemap on the website in the Webmaster Tools. The robots.txt doesn't contain any lines that could block the MSNbot from indexing the website.
Did our client get a penalty of some sort, or are there other issues that prevents them from being indexed?
I hope that anyone has a brilliant idea about a solution 