Remove From My Forums

Windows Vista - Build 6002 -This copy of Windows is not genuine

Question
0

Sign in to vote

Hi,

I have a HP Pavilion DV6-1030us. I've had my computer for about 3 years. It was purchased thru the HP site. Everything was ok until all of a sudden I was getting message "Windows not genuine". I also noticed a message "could not find serial number" when i start up my computer. The message in the bottom of the desktop says "Windows Vista, Build 6002, This copy of Windows is not genuine"> Please see my diagnostic report below:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
Windows Product ID: 89583-OEM-7332157-00061
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {BFB471BF-B3FF-443B-BE2F-781315D8ED42}(2)
Is Admin: No
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000009
Build lab: 6002.vistasp2_gdr.110617-0336
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{BFB471BF-B3FF-443B-BE2F-781315D8ED42}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89583-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-2475503849-4228415524-4076874000</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>SLIC-MPC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.24</Version><SMBIOSVersion major="2" minor="4"/><Date>20090612000000.000000+000</Date></BIOS><HWID>CD313507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>15FF2FFAD20A586</Val><Hash>09xGXr/5A8YTbzi8CPsDoptOv1E=</Hash><Pid>89388-707-2721036-65489</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, OEM_SLP channel
Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89583-00146-321-500061-02-1033-6001.0000-0792009
Installation ID: 009553843811598682028881730615021614663846901361592110
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: WQD8Q
License Status: Notification
Notification Reason: 0xC004F059.

Windows Activation Technologies-->
N/A

HWID Data-->
HWID Hash Current: OAAAAAEAAgABAAIAAQACAAAABAABAAEA6GHuyVAelhN6f96WmMGKifL0LeJOiXPSsPb0SKxWRso=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: no, invalid SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name   OEMID Value   OEMTableID Value
APIC           HPQOEM       SLIC-MPC
FACP           HPQOEM       SLIC-MPC
HPET           HPQOEM       SLIC-MPC
BOOT           HPQOEM       SLIC-MPC
MCFG           HPQOEM       SLIC-MPC
DMAR
ASF!           HPQOEM       SLIC-MPC
SLIC           HPQOEM       SLIC-MPC
SSDT           PmRef       CpuPm

Can it be fixed? Thanks in advance!!

Thursday, March 8, 2012 4:14 AM

Answers

0

Sign in to vote
"jan_jan5us" wrote in message news:fc49621a-c1cd-4969-baa2-9ad03f794db7...

The one on the sticker is completely worn off :(

*J-Tho*

no-one has a record of your Key, except for you, by way of that sticker.

Have you tried a bright light and a magnifier? If you can get all but 2 characters, it’s worth trying the variations on those, but any more and it’s totally impractical. (I recently had one where three characters were illegible, but there remained enough of those three to eliminate most of the options – I got it on the 6th try<g>)

You can try a telephone activation attempt, and speak to an operator – they may be able to assist.

telephone activation (operator calls)

Click on the Start button
in the Search box, type
SLUI 4
and hit the Enter key

follow the instructions - but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you.

Your other options are.

1) try a Factory Restore /System Recovery – this sometimes works, if the problem is with the software, rather than the BIOS – but it will delete all you data, so back up to external media first!

2) Try a BIOS update – most BIOS updates don’t have the SLIC table in them, but some do. (You could also see if the manufacturer can assist in this by sending you a specific BIOS update)

3) Purchase a new license for Windows. If you buy a Full Retail license for the same edition of Windows, you could swap the Key into the current install. If you purchase an Upgrade copy you will have to jump through all sorts of hoops, but should be able to keep the current install at the end.

Noel Paton | CrashFixPC | Nil Carborundum Illegitemi | www.crashfixpc.co.uk
- Marked as answer by Darin Smith MS Monday, March 12, 2012 8:20 PM
Sunday, March 11, 2012 6:32 AM

All replies

0

Sign in to vote
"jan_jan5us" wrote in message news:bcc91af8-b66a-482d-8622-8ad646fd89c5...

Hi,

I have a HP Pavilion DV6-1030us. I've had my computer for about 3 years. It was purchased thru the HP site. Everything was ok until all of a sudden I was getting message "Windows not genuine". I also noticed a message "could not find serial number" when i start up my computer. The message in the bottom of the desktop says "Windows Vista, Build 6002, This copy of Windows is not genuine"> Please see my diagnostic report below:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
Windows Product ID: 89583-OEM-7332157-00061
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003

Other data-->
SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>SLIC-MPC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.24</Version><SMBIOSVersion major="2" minor="4"/><Date>20090612000000.000000+000</Date></BIOS

Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, OEM_SLP channel
Partial Product Key: WQD8Q
License Status: Notification
Notification Reason: 0xC004F059.

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: no, invalid SLIC table

For some reason, your PC is unable to properly read the SLIC table that should be present in the BIOS.

Please try the below steps to recreate the Store with the correct data.

1) Open an Internet Browser window.
2) Type: %windir%\system32 into the browser address bar.
3) Find the file CMD.exe
4) Right-Click on CMD.exe and select 'Run as Administrator'
5) Type: net stop slsvc (it may ask you if you are sure, select yes)
6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
7) Type: rename tokens.dat tokens.bar
8) Type: cd %windir%\system32
9) Type: net start slsvc
10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
11) Restart your computer twice.

You may be asked to enter your COA Key and/or Activate. – if asked for the Key, use the one on your COA sticker, on the machine’s case.

Once complete, run another MGADiag report and post back with the results

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Proposed as answer by Darin Smith MS Thursday, March 8, 2012 5:38 PM
Thursday, March 8, 2012 8:35 AM

Moderator
0

Sign in to vote

Hi, I did all of the above, but when it got to the point to enter the product key, I entered it and it gave me an error message saying something like 'there was a problem" with this error code: 0xC004F063

The following is the new MGADiag report:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
Windows Product ID: 89583-OEM-7332157-00061
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {BFB471BF-B3FF-443B-BE2F-781315D8ED42}(4)
Is Admin: No
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000009
Build lab: 6002.vistasp2_gdr.110617-0336
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{BFB471BF-B3FF-443B-BE2F-781315D8ED42}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89583-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-2475503849-4228415524-4076874000</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>SLIC-MPC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.24</Version><SMBIOSVersion major="2" minor="4"/><Date>20090612000000.000000+000</Date></BIOS><HWID>CD313507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>15FF2FFAD20A586</Val><Hash>09xGXr/5A8YTbzi8CPsDoptOv1E=</Hash><Pid>89388-707-2721036-65489</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, OEM_SLP channel
Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89583-00146-321-500061-02-1033-6002.0000-0712012
Installation ID: 009553843811598682028881730615021614663846901361592110
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: WQD8Q
License Status: Notification
Notification Reason: 0xC004F063.

Windows Activation Technologies-->
N/A

HWID Data-->
HWID Hash Current: OAAAAAEAAgABAAIAAQACAAAABAABAAEA6GHuyVAelhN6f96WmMGKifL0LeJOiXPSsPb0SKxWRso=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: no, invalid SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name   OEMID Value   OEMTableID Value
APIC           HPQOEM       SLIC-MPC
FACP           HPQOEM       SLIC-MPC
HPET           HPQOEM       SLIC-MPC
BOOT           HPQOEM       SLIC-MPC
MCFG           HPQOEM       SLIC-MPC
DMAR
ASF!           HPQOEM       SLIC-MPC
SLIC           HPQOEM       SLIC-MPC
SSDT           PmRef       CpuPm

*J-Tho*

Sunday, March 11, 2012 6:16 AM
0

Sign in to vote

"jan_jan5us" wrote in message news:cafb85a2-fa5f-49f3-a92d-238fce0acadd...

Hi, I did all of the above, but when it got to the point to enter the product key, I entered it and it gave me an error message saying something like 'there was a problem" with this error code: 0xC004F063

The following is the new MGADiag report:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
Windows Product ID: 89583-OEM-7332157-00061
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003

Other data-->
SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>SLIC-MPC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.24</Version><SMBIOSVersion major="2" minor="4"/><Date>20090612000000.000000+000</Date></BIOS

Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, OEM_SLP channel
Partial Product Key: WQD8Q
License Status: Notification
Notification Reason: 0xC004F063.

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: no, invalid SLIC table

*J-Tho*

What Key did you enter? It’s no use entering one you may have found using a software tool – you MUST use the one from the COA sticker on your machine’s case.

Noel Paton | CrashFixPC | Nil Carborundum Illegitemi | www.crashfixpc.co.uk

Sunday, March 11, 2012 6:25 AM
0

Sign in to vote

The one on the sticker is completely worn off :(
*J-Tho*

Sunday, March 11, 2012 6:28 AM
0

Sign in to vote
"jan_jan5us" wrote in message news:fc49621a-c1cd-4969-baa2-9ad03f794db7...

The one on the sticker is completely worn off :(

*J-Tho*

no-one has a record of your Key, except for you, by way of that sticker.

Have you tried a bright light and a magnifier? If you can get all but 2 characters, it’s worth trying the variations on those, but any more and it’s totally impractical. (I recently had one where three characters were illegible, but there remained enough of those three to eliminate most of the options – I got it on the 6th try<g>)

You can try a telephone activation attempt, and speak to an operator – they may be able to assist.

telephone activation (operator calls)

Click on the Start button
in the Search box, type
SLUI 4
and hit the Enter key

follow the instructions - but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you.

Your other options are.

1) try a Factory Restore /System Recovery – this sometimes works, if the problem is with the software, rather than the BIOS – but it will delete all you data, so back up to external media first!

2) Try a BIOS update – most BIOS updates don’t have the SLIC table in them, but some do. (You could also see if the manufacturer can assist in this by sending you a specific BIOS update)

3) Purchase a new license for Windows. If you buy a Full Retail license for the same edition of Windows, you could swap the Key into the current install. If you purchase an Upgrade copy you will have to jump through all sorts of hoops, but should be able to keep the current install at the end.

Noel Paton | CrashFixPC | Nil Carborundum Illegitemi | www.crashfixpc.co.uk
- Marked as answer by Darin Smith MS Monday, March 12, 2012 8:20 PM
Sunday, March 11, 2012 6:32 AM
0

Sign in to vote

Ok Thanks so much! Will try calling them first. *Fingers crossed*
*J-Tho*

Sunday, March 11, 2012 6:44 AM
0

Sign in to vote

"jan_jan5us" wrote in message news:9a9eb696-6724-4e72-98af-b3b8c9dc18c5...

Ok Thanks so much! Will try calling them first. *Fingers crossed*

*J-Tho*

Good Luck!

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Sunday, March 11, 2012 7:12 AM

Moderator

Answered by:

Windows Vista - Build 6002 -This copy of Windows is not genuine

Question

Answers

All replies