CRM 2013 SP1 new case functions crashes RRS feed

  • Question

  • Hi,

    We have an issue with a CRM 2013SP1 that has been upgraded from CRM 2011. After the SP1-upgrade the sitemap was in a bit of a mess so I reset the sitemap with XrmToolbox sitemapedito to a CRM 2013-vanilla state and then added the service management settings page (<SubArea Id="nav_servicemanagement" ResourceId="Homepage_ServiceManagement" DescriptionResourceId="ServiceManagement_SubArea_Description" Url="/tools/servicemanagement/servicemanagement.aspx" AvailableOffline="false" />) in the sitemap xml manually.

    Right, this made the settings page appear, but when I click on the new features I get an error and the trace says that the guid is in the wrong format (Exception of type 'System.Web.HttpUnhandledException' was thrown. ---> System.FormatException: Unrecognized Guid format.)

    When I have a look at the customizations there are no views or forms available for entitlements for example so something seems to have gone wrong in the update. It didn't help to install the SP1 again, and the SP1UR1 or SP1UR2 didn't fix this either. Has anyone seen anything like this and how have you solved it?


    Rickard Norström Developer CRM-Konsulterna
    Swedish Dynamics CRM Forum: http://www.crmforum.se
    My Blog: http://rickardnorstrom.blogspot.se

    Thursday, February 26, 2015 9:54 AM

All replies

  • Hi Rickard,

    I am facing the same issue after upgrading to SP1. Were you able to resolve this issue?



    Thursday, March 19, 2015 1:01 AM