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Bought Windows 7 laptop directly from manfacturer and getting "Not Genuine" popups RRS feed

  • Question

  • Hi, I bought a  Windows 7 Pro Dell laptop September 2012. Everything was fine until I recently keep getting these not genuine messages. The only issue i can think of is I asked a computer tech guy a few months ago to change the Windows version to Korean. Maybe that is the issue? Any help would be appreciated. Thank you.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 00371-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.k48
    ID: {8C01DDAB-A5B6-474C-9A91-4186D9D33F6D}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.130318-1533
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\ko-KR\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\ko-KR\sppcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\ko-KR\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\ko-KR\slcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\ko-KR\sppuinotify.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\ko-KR\slui.exe.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\ko-KR\sppcomapi.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\ko-KR\sppcommdlg.dll.mui[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\ko-KR\sppsvc.exe.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\ko-KR\user32.dll.mui[6.1.7601.17514], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8C01DDAB-A5B6-474C-9A91-4186D9D33F6D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.k48</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-4208924552-1338406933-828771795</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E6530</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="7"/><Date>20121213000000.000000+000</Date></BIOS><HWID>D51D3B07018400FE</HWID><UserLCID>0412</UserLCID><SystemLCID>0412</SystemLCID><TimeZone>동부 표준시(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>CBX3   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    소프트웨어 라이선스 서비스 버전: 6.1.7601.17514

    이름: Windows(R) 7, Professional edition
    설명: Windows Operating System - Windows(R) 7, OEM_SLP channel
    정품 인증 ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    응용 프로그램 ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    확장 PID: 00371-00178-926-700524-02-1033-7601.0000-2582012
    설치 ID: 012912407165762000858822355726325571436046311812193665
    프로세서 인증서 URL:
    컴퓨터 인증서 URL:
    라이선스 URL 사용:
    제품 키 인증서 URL:
    부분 제품 키: 733WD
    라이선스 상태: 사용 허가됨
    남은 Windows 라이선스 초기화 횟수: 2
    신뢰할 수 있는 시간: 2013-05-29 오후 7:03:58

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000000EF60
    Event Time Stamp: 5:29:2013 18:53
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui


    HWID Data-->
    HWID Hash Current: MgAAAAIAAAABAAEAAgABAAAAAwABAAEA6GE6qb3HdxY6Xf7GDH6enOi+wFWu2mYIlmM=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    CBX3  
      FACP   DELL    CBX3  
      HPET   DELL    CBX3  
      MCFG   DELL    CBX3  
      FPDT   DELL    CBX3  
      SSDT   SataRe  SataTabl
      SSDT   SataRe  SataTabl
      SSDT   SataRe  SataTabl
      ASF!   INTEL    HCG
      SLIC   DELL    CBX3  
      BGRT      

    Wednesday, May 29, 2013 11:09 PM

Answers

  • You computer tech used an illegal hack to change the language to Korean - known as Vistalizator.

    You need to reformat and reinstall using proper Korean Media, if you want to use only Korean - or purchase an upgrade to Windows 7 Ultimate (or Windows 8) if you want to be able to use both English and Korean.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, May 29, 2013 11:19 PM
    Moderator

All replies

  • You computer tech used an illegal hack to change the language to Korean - known as Vistalizator.

    You need to reformat and reinstall using proper Korean Media, if you want to use only Korean - or purchase an upgrade to Windows 7 Ultimate (or Windows 8) if you want to be able to use both English and Korean.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, May 29, 2013 11:19 PM
    Moderator
  • Oh I see.

    Yes the tech told me usually its not possible to make Korean show but that he knew a way to do it. I'll talk to him to change back the version to English and rerun the Genuine test.

    Thank you for your quick and informative response!

    Wednesday, May 29, 2013 11:21 PM