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Case Create Workflow Fails with SLA : PopulateBusinessClosureRequests Failed RRS feed

  • Question

  • Hi,


    I have a workflow that creates cases from emails. I also have a simple SLA that is associated to the cases.

    Recently I have noticed a large number of the case creation jobs failing with an error like this:

    Plugin Trace:
    
    [Microsoft.Xrm.Sdk.Workflow: Microsoft.Xrm.Sdk.Workflow.Activities.CreateEntity]
    [CreateStep6]
    
        [Microsoft.Crm.Service.ObjectModel: Microsoft.Crm.Service.ObjectModel.CasePostCreatePlugin]
        [ffde44b1-a685-4948-85b8-e4091bc2a98b: CasePostCreatePlugin]
        
            
            [Microsoft.Crm.ObjectModel: Microsoft.Crm.Extensibility.InternalOperationPlugin]
            [46f6cf4c-14ae-4f1e-98a1-eae99a37e95c: ExecuteWorkflowWithInputArguments]
            Starting sync workflow 'Case Follow Up', Id: b5983018-1027-e611-80bb-0050568f6e8c
            Entering ConditionStep1_step: Case Follow Up
            Entering ConditionStep5_step: Check condition step - Applicable When- KPI1
            Entering ConditionStep7_step:
            Entering ConditionStep9_step:
            Sync workflow 'Case Follow Up' terminated with error 'PopulateBusinessClosureRequests Failed'
            
    
    
    Error Message:
    
    Unhandled Exception: Microsoft.Xrm.Sdk.InvalidPluginExecutionException: PopulateBusinessClosureRequests Failed

    We do have working hours that is linked to a holiday schedule.

    I cant seem to find a cause for the "PopulateBusinessClosureRequests" failure.

    This is CRM 2016 U0.1 on-prem

    Wednesday, June 1, 2016 8:05 AM

All replies

  • Hy!!, I'm facing the same problem. Have you been able to solve this?
    Wednesday, July 13, 2016 8:24 PM
  • Delete the calendar and create another.
    Friday, August 26, 2016 8:28 PM