Hi,
I have a workflow that creates cases from emails. I also have a simple SLA that is associated to the cases.
Recently I have noticed a large number of the case creation jobs failing with an error like this:
Plugin Trace:
[Microsoft.Xrm.Sdk.Workflow: Microsoft.Xrm.Sdk.Workflow.Activities.CreateEntity]
[CreateStep6]
[Microsoft.Crm.Service.ObjectModel: Microsoft.Crm.Service.ObjectModel.CasePostCreatePlugin]
[ffde44b1-a685-4948-85b8-e4091bc2a98b: CasePostCreatePlugin]
[Microsoft.Crm.ObjectModel: Microsoft.Crm.Extensibility.InternalOperationPlugin]
[46f6cf4c-14ae-4f1e-98a1-eae99a37e95c: ExecuteWorkflowWithInputArguments]
Starting sync workflow 'Case Follow Up', Id: b5983018-1027-e611-80bb-0050568f6e8c
Entering ConditionStep1_step: Case Follow Up
Entering ConditionStep5_step: Check condition step - Applicable When- KPI1
Entering ConditionStep7_step:
Entering ConditionStep9_step:
Sync workflow 'Case Follow Up' terminated with error 'PopulateBusinessClosureRequests Failed'
Error Message:
Unhandled Exception: Microsoft.Xrm.Sdk.InvalidPluginExecutionException: PopulateBusinessClosureRequests Failed
We do have working hours that is linked to a holiday schedule.
I cant seem to find a cause for the "PopulateBusinessClosureRequests" failure.
This is CRM 2016 U0.1 on-prem
