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Validation errors Office Professional 2007 RRS feed

  • Question

  • I am trying to install Ofice Professional 2007 to replace an illegal copy.  I continue to get This is not a genuine Copy message
    I have followed every diagnostic tool posted including deleting the .dat file, uninstalling Office 2007 and reinstalling, downloading and (re!!) performing validation checks.
    The diagnostic tool identified the product which does not match the correct (new) product key - ie it has not replaced the new correct product key.  I am using Office XP supplied with this Sony laptop.

    To say that I am a little frustrated with this system would be a gross understatement.  Note - I have been writing software since 1968 so do not consider I am a new comer to installing software. 
    Tuesday, May 5, 2009 3:37 AM

Answers

  • Morning Jbgrover,

    I noticed you posted in both the OGA and WGA Forums. I have merged both of your concerns together and moved it to the OGA Forum as it pertains to Office. The original posting you submitted didn't give any details to what you were experiencing. Please run the MGA Diagnostic Tool as this will help us analyze what you are experiencing. 


    Thank you,

    Stephen :-)
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Monday, May 11, 2009 5:49 PM
    Tuesday, May 5, 2009 5:07 PM

All replies

  • I have reviewed these responses to no avail...
    • Moved by Stephen Holm Tuesday, May 5, 2009 5:03 PM (From:Windows XP Genuine Advantage Validation Issues (Windows XP))
    • Merged by Stephen Holm Tuesday, May 5, 2009 5:04 PM merging two threads same customer and subject.... Stephen
    Tuesday, May 5, 2009 3:41 AM
  • Moring Jbgrover,


    Thank you for posting in the Windows Genuine Advantage Forum today. I will be moving your thread to the Office Genuine Advantage forum as it appears  your problem is with Office vs. Windows. The OGA Forum is located here http://social.microsoft.com/Forums/en-US/genuineoffice/threads .  Next you mentioned "I have reviewed these responses to no avail..." Please explain what problem you are experiencing? Next we need you to run the MGA Diagnostic Tool then provide us with the results back in this thread. Below I have provided you with detailed steps for this. 



    Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

     

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

    If you could also please follow the steps outlined below, the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Step 2 is to look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.


    Thank you,


    Stephen

     


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Tuesday, May 5, 2009 5:02 PM
  • Morning Jbgrover,

    I noticed you posted in both the OGA and WGA Forums. I have merged both of your concerns together and moved it to the OGA Forum as it pertains to Office. The original posting you submitted didn't give any details to what you were experiencing. Please run the MGA Diagnostic Tool as this will help us analyze what you are experiencing. 


    Thank you,

    Stephen :-)
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Monday, May 11, 2009 5:49 PM
    Tuesday, May 5, 2009 5:07 PM