Email Router and CRM for Outlook

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  Hi,

  here are some links to see what is the difference:

  http://community.dynamics.com/product/crm/crmtechnical/b/edwardsdnadynamicscrm/archive/2011/09/16/e-mail-router-configuration-crm-2011-online-amp-exchange-online.aspx

  http://support.microsoft.com/kb/2023229

  This is for CRM4, but functionality is explained very nice:

  http://www.powerobjects.com/blog/2010/07/14/outlook-microsoft-crm-client-and-email-router-deployment-options/

  Which is better for you depends on your needs.

  If you choose forwarded mailboxes, exchange will do all the work trough Outlook, and you don't need to install Email router.

  Email router is just an 'add-on' which provide you with additional options (like setting up email trough any desired SMTP provider) and has no impact on exchange server.

  Also check this similar forum question

  http://social.msdn.microsoft.com/Forums/en-US/crm/thread/c22ed949-6011-4ae0-803f-934f1e92c30d

  Regards

  
  
  
  
  
  
  

  • Edited by Ursa Pangos Tuesday, January 17, 2012 8:53 AM
  • Marked as answer by Donna EdwardsMVP Monday, January 30, 2012 12:45 PM

  Tuesday, January 17, 2012 8:40 AM
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  hi Sanalkumar

  Here is a simple defination what Email Router is all about

  Microsoft Dynamics CRM E-mail Router is a software component that creates an interface between a Microsoft Dynamics CRM deployment and the organization's messaging system. The E-mail Router routes qualified email messages to the Microsoft Dynamics CRM system as email activities and fully integrates with different messaging systems, such as Microsoft Exchange Server, Microsoft Exchange Online, POP3, and SMTP. The E-mail Router includes the functionality for sending email through any desired SMTP provider and for receiving email from Microsoft Exchange Server or from a POP3 server. Additionally, the Forward Mailbox feature remains available.
  For more information about how to implement Microsoft Dynamics CRM 4.0 E-mail Router, see the following article:     Microsoft Dynamics CRM: How to configure the On-premise and Online E-mail Router in different deployment scenarios

  http://www.microsoft.com/downloads/details.aspx?FamilyID=8ea05b4e-825a-4db1-ad59-d894aa5ef33e

  Also find  a good post explaining the basic of email in crm 

  http://blogs.msdn.com/b/crm/archive/2008/02/07/crm-4-0-e-mail-integration-overview.aspx

  hth

  dkay

   if the response answered your question, please take a minute and mark the response as an answer.

  • Marked as answer by Donna EdwardsMVP Monday, January 30, 2012 12:45 PM

  Tuesday, January 17, 2012 9:52 AM
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  Hi

  Did this help?

  Please make sure to mark as answer to the response that helped you get through. This will help others with similar problem identify the answer and also close this thread as resolved.

  Thanks

  Dkay

  Tuesday, January 17, 2012 2:32 PM