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Invaled productcode - I have no access to windows, only internet exporer RRS feed

  • Question

  • I cannot enter windows (Vista Home Basic), only internet explorer. When I start up, a screen pops up that asks me to enter another productcode.

    I already tried to fix it by running slui.exe 3 and slui.exe 4.(by opening CDM). But it gives me the same screen as when I start up.

    The computer does not recognize the productkey that sticks on the back of the computer.

     

    Thank you very much for your help and comments.

    Best,

    Laurens

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-GD2PK-BD3R2-44MV3
    Windows Product Key Hash: f7FPE6g/CLFmnJ4E6GbEU9Xn1sA=
    Windows Product ID: 89572-OEM-7332166-00021
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.002
    ID: {3CC39C33-D748-432C-A5C3-2C3F90455026}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.100608-0458
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    2007 Microsoft Office system - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3CC39C33-D748-432C-A5C3-2C3F90455026}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-44MV3</PKey><PID>89572-OEM-7332166-00021</PID><PIDType>2</PIDType><SID>S-1-5-21-1515845394-2657413974-1419449391</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP 550</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68MVU Ver. F.01</Version><SMBIOSVersion major="2" minor="4"/><Date>20080620000000.000000+000</Date></BIOS><HWID>08333507018400FA</HWID><UserLCID>0813</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>Romance (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65193</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    CScript-fout: Kan script-engine VBScript voor script C:\windows\system32\slmgr.vbs niet vinden.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAEAAwABAAIAAQABAAAAAwABAAEAJJTgKlSL+nLoHUaDWnXcm27N8vQqtcCNvGysViqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HP            3618   
      FACP            HP            3618   
      HPET            HP            3618   
      MCFG            HP            3618   
      SLIC            HPQOEM        SLIC-MPC
      TCPA            HP            3618   
      SSDT            HP            HPQSAT
      SSDT            HP            HPQSAT
      SSDT            HP            HPQSAT
      SSDT            HP            HPQSAT
      SSDT            HP            HPQSAT

    Monday, September 20, 2010 9:43 AM

Answers

  • Hello, Laurens2000

    Try the following steps to reset the licensing store:

    1.     Open an Internet Browser window.

    2.     Type: %windir%\system32 into the browser address bar.

    3.     Find the file CMD.exe

    4.     Right-Click on CMD.exe and select 'Run as Administrator'

    5.     Type: net stop slsvc  (it may ask you if you are sure, select yes)

    6.     Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7.     Type: rename tokens.dat tokens.bar

    8.     Type: cd %windir%\system32

    9.     Type: net start slsvc

    10.  Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    11.  Restart your computer twice.

    12.  You may be required to enter the Product Key and/or Activate. Be sure to use the key from the sticker on the side or bottom of the PC and activate using the By Phone method.


    David
    Microsoft Answers Support Engineer
    Visit our Microsoft Answers Feedback Forum and let us know what you think.
    • Proposed as answer by Darin Smith MS Tuesday, September 21, 2010 12:48 AM
    • Marked as answer by Darin Smith MS Wednesday, October 13, 2010 7:21 PM
    Monday, September 20, 2010 11:39 PM
    Moderator

All replies

  • Hello, Laurens2000

    Try the following steps to reset the licensing store:

    1.     Open an Internet Browser window.

    2.     Type: %windir%\system32 into the browser address bar.

    3.     Find the file CMD.exe

    4.     Right-Click on CMD.exe and select 'Run as Administrator'

    5.     Type: net stop slsvc  (it may ask you if you are sure, select yes)

    6.     Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7.     Type: rename tokens.dat tokens.bar

    8.     Type: cd %windir%\system32

    9.     Type: net start slsvc

    10.  Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    11.  Restart your computer twice.

    12.  You may be required to enter the Product Key and/or Activate. Be sure to use the key from the sticker on the side or bottom of the PC and activate using the By Phone method.


    David
    Microsoft Answers Support Engineer
    Visit our Microsoft Answers Feedback Forum and let us know what you think.
    • Proposed as answer by Darin Smith MS Tuesday, September 21, 2010 12:48 AM
    • Marked as answer by Darin Smith MS Wednesday, October 13, 2010 7:21 PM
    Monday, September 20, 2010 11:39 PM
    Moderator
  • Hi David,

    Thank you very much for the help. Everything went right exept for step 10. He tells me he cannot find VBS. I rebooted the computer twice and now he is asking me to reinstall windows with a disk. The problem is I did not get a disk of windows, nor a recovery disk when I purchased the computer. Is there another way to recover? (I tried pushing F 11 when I start up). I do still have access to windows explorer.

    Thank you very much for your help!

    Best

    Laurens

    ps: computer is a HP 550 Notebook (windows vista home basic)

    Tuesday, September 21, 2010 8:22 AM
  • You will have to consult your documentation or contact HP to learn what key you would need to use to boot into the recovery partition, assuming you have one, or to get replacement recovery media.

    It seems like there is an underlying problem and a reinstall may be necessary.

    For further troubleshooting, I would have to recommend contacting the WGA Support at one of the links below:

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America: http://support.microsoft.com/contactus/?ws=support#tab0


    David
    Microsoft Answers Support Engineer
    Visit our Microsoft Answers Feedback Forum and let us know what you think.
    Wednesday, September 22, 2010 12:16 AM
    Moderator