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Vista says not genuine... Cannot Activate or update

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I have mowed through various "fixes" listed here but had no success. I have uninstalled virus software, etc. I cannot update anything windows related...

When I run MGA Diagnostic and try to copy, I get the message "failed to create output file, hr = 0x80070002. Please contact support.

The problem arose when I had a power outage and files were damaged. Lost my profile and started a new one. Now I'm here, frustrated but not activated nor validated...

Sunday, November 27, 2011 12:17 AM

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"MJJohnson12" wrote in message news:e3a8bad8-e093-4589-9195-57ff70814206...

Thank you for your help Noel. I could only reach "C:\Windows\ServiceProfiles\NetworkService\" .. I didn't have AppData located there, or so I could see it anyway.

I found the AppData folder here: C:\Users\Matthew\AppData\Roaming\Microsoft\

I don't seem to have a "SoftwareLicensing" subfolder. I have my setting set insofar that hidden files are shown and I see file extensions.

You finding is what I was expecting – unfortunately, the only cure I know is a repair install of the OS, which you cannot do with the manufacturer’s Recovery system. The AppData folder you found is a different one, and perfectly normal.

Something has seriously damaged your filesystem. You could try a CHKDSK and SFC, but from experience, that won’t work.

This is a VERY rare error – and suddenly I see three cases in about three weeks. Have you run/installed any new programs recently, or had a malware infestation? I’d like to try and isolate the cause, so that I can find a way to fix it with the reinstall.

All I can suggest is that you be prepared to use the manufacturer’s Recovery system to get the machine back to its ex-factory state (back up all your data to external storage!), and then contact WGA Support and see if they can assist.

WGA Support can be found here-

North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

Outside North America:
http://support.microsoft.com/contactus/?ws=support#tab0

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Marked as answer by MJJohnson12 Sunday, November 27, 2011 4:42 PM
Sunday, November 27, 2011 3:51 PM

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As per other thread suggestions, I found the report on notepad...

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc0000022
Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
Windows Product ID: 89578-OEM-7332157-00204
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {DDF327EA-B486-41AC-9629-705876BAA6EA}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.110617-0336
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft

OGA Data-->
Office Status: 100 Genuine
Microsoft Office XP Small Business - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{DDF327EA-B486-41AC-9629-705876BAA6EA}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-1608806127-3083524959-2755153496</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 530</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.18</Version><SMBIOSVersion major="2" minor="5"/><Date>20090224000000.000000+000</Date></BIOS><HWID>56313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91130409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Small Business</Name><Ver>10</Ver><Val>17EF77AEFADB1BE</Val><Hash>T7tPlTgrQUpdLvDqziknz+NGctY=</Hash><Pid>54188-OEM-1793681-27103</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="10" Result="100"/><App Id="19" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
C:\Windows\system32\slmgr.vbs(2007, 5) (null): 0xC0000022

Windows Activation Technologies-->
N/A

HWID Data-->
HWID Hash Current: NgAAAAEABAABAAEAAQABAAAAAwABAAEAeqh6qfwy8nu2WWT+iP2+wQY/8vREJXLKMqmsVswx

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name    OEMID Value    OEMTableID Value
APIC            DELL         FX09
FACP            DELL         FX09
HPET            DELL         FX09
MCFG            DELL         FX09
SLIC            DELL         FX09
DMY2            DELL         FX09
SSDT            PmRef        CpuPm

Thank you in advance and all... Having some issues here with my OS...

Sunday, November 27, 2011 12:53 AM
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As per other threads, I ran a scan via Malwarebytes... Report follows:

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 8251

Windows 6.0.6002 Service Pack 2
Internet Explorer 7.0.6002.18005

11/26/2011 5:34:22 PM
mbam-log-2011-11-26 (17-34-22).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 345885
Time elapsed: 50 minute(s), 39 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

I'm trying people, someone mind giving me a hand with this? I am getting a wide array of error messages and need to start somewhere.

Thanks,

Matt

Sunday, November 27, 2011 1:38 AM
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"MJJohnson12" wrote in message news:b7bdf810-6612-40c4-94e4-a0c1c15b1e9c...

As per other thread suggestions, I found the report on notepad...

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc0000022
Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
Windows Product ID: 89578-OEM-7332157-00204
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003

Other data-->
SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 530</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.18</Version><SMBIOSVersion major="2" minor="5"/><Date>20090224000000.000000+000</Date></BIOS

Licensing Data-->
C:\Windows\system32\slmgr.vbs(2007, 5) (null): 0xC0000022

Thank you in advance and all... Having some issues here with my OS...

The last time I looked closely at one of these 0xC0000022 errors, it was caused by a complete set of files missing from the OS.

Please open windows Explorer, and set Folder and Search options to be able to view Hidden folders and files, and uncheck the options to hide file extensions, and Protected system files.

Then navigate to the following folder –

C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

Can you actually see the contents of the folder? If so, please list the files.

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Sunday, November 27, 2011 1:52 PM

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Thank you for your help Noel. I could only reach "C:\Windows\ServiceProfiles\NetworkService\" . I didn't have AppData located there, or so I could see it anyway.

I found the AppData folder here: C:\Users\Matthew\AppData\Roaming\Microsoft\

I don't seem to have a "SoftwareLicensing" subfolder. I have my setting set insofar that hidden files are shown and I see file extensions.

Sunday, November 27, 2011 3:33 PM
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"MJJohnson12" wrote in message news:e3a8bad8-e093-4589-9195-57ff70814206...

Thank you for your help Noel. I could only reach "C:\Windows\ServiceProfiles\NetworkService\" .. I didn't have AppData located there, or so I could see it anyway.

I found the AppData folder here: C:\Users\Matthew\AppData\Roaming\Microsoft\

I don't seem to have a "SoftwareLicensing" subfolder. I have my setting set insofar that hidden files are shown and I see file extensions.

You finding is what I was expecting – unfortunately, the only cure I know is a repair install of the OS, which you cannot do with the manufacturer’s Recovery system. The AppData folder you found is a different one, and perfectly normal.

Something has seriously damaged your filesystem. You could try a CHKDSK and SFC, but from experience, that won’t work.

This is a VERY rare error – and suddenly I see three cases in about three weeks. Have you run/installed any new programs recently, or had a malware infestation? I’d like to try and isolate the cause, so that I can find a way to fix it with the reinstall.

All I can suggest is that you be prepared to use the manufacturer’s Recovery system to get the machine back to its ex-factory state (back up all your data to external storage!), and then contact WGA Support and see if they can assist.

WGA Support can be found here-

North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

Outside North America:
http://support.microsoft.com/contactus/?ws=support#tab0

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Marked as answer by MJJohnson12 Sunday, November 27, 2011 4:42 PM
Sunday, November 27, 2011 3:51 PM

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Figured as much... I get more and more error messages as time progresses. Ran CHKDSK early on, to no avail...

Thank you for your time and help.

All the best,

Matt

Sunday, November 27, 2011 4:29 PM
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"MJJohnson12" wrote in message news:f2231b76-f265-4bb8-b50c-5964c5e36072...

Figured as much... I get more and more error messages as time progresses. Ran CHKDSK early on, to no avail...

Thank you for your time and help.

All the best,

Matt

No problem – you may want to consider checking out the drive with the manufacturer’s test utility, rather than CHKDSK. It will tell you if the drive is failing and needs replacing.

Then you can decide whether to use the Recovery System or order a set of disks, and an HD.

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Sunday, November 27, 2011 4:37 PM

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Vista says not genuine... Cannot Activate or update

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