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Backup on Vista failing with PointSec RRS feed

  • Question

  • Version:
    Client - Vista Enterprise 32-bit SP1 with Pointsec installed
    Pointsec  - PC 6.2.0
    Home server - SP2
    Home Server backup engine - 6.0.2030.2

    Backup fails after 5% with the message "The backup failed because of an error reading data from your hard drive. To resolve the problem, try running "chkdsk /f/r" on each of your hard drives and restart..."

    Chkdsk has not helped.
    Thursday, August 6, 2009 10:14 PM

All replies

  • Version:
    Client - Vista Enterprise 32-bit SP1 with Pointsec installed
    Pointsec  - PC 6.2.0
    Home server - SP2
    Home Server backup engine - 6.0.2030.2

    Backup fails after 5% with the message "The backup failed because of an error reading data from your hard drive. To resolve the problem, try running "chkdsk /f/r" on each of your hard drives and restart..."

    Chkdsk has not helped.

    It's probably because of the Pointsec encryption.  Can you temporarily disable the program (decrypt the drive) and try backing it up then?
    Friday, August 7, 2009 3:15 AM
    Moderator
  • No, it is a corporate laptop.

    Friday, August 7, 2009 7:26 AM
  • No, it is a corporate laptop.


    About the only you can do then would be to contact your company's IT department.  If they can't help, you are probably out of luck.
    Friday, August 7, 2009 10:07 PM
    Moderator