Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
unjustly blacklisted RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    URGENT -We do not spam but have been unjustly blacklisted. Kids 4 Kids Inc is a charity assisting disadvantaged children in life-threatening circumstances. Our IP 192.168.0.10 is blacklisted causing vital email to not reach recipients. Six times a year we send to our dedicated list of subscribers (about 100). With no software assurance, Microsoft want almost $400 for tech support to resolve this. Surely there is an URGENT no-cost avenue for such circumstances.

    It's now a week since I first posted this problem. I was advised by Microsoft that the only way to get tech support for Outlook was to have Software Assurance so, as much as we have MS-Office 2013, we purchased Outlook 2016 with Software Assurance only to be advised by Microsoft that the Microsoft-approved organisation that we purchased it from (Connecting Up -with whom we're registered), must not yet have accrued $20.000 in sales to provide tech support through Software Assurance.

    My domain provider, Crazy Domains, suggested that the problem may be with Outlook, which is why  we have gone down this path. Telstra Bigpond may be the culprit for emails being undelivered to their clients. We have lost such an incredible amount of time with this be re-routed and re-routed and re-routed, I am formally abandoning it, moving our outgoing mail to gmail in hope that that solves the problem.

    Sincere thanks to you, Dave Patrick and you, Ashidacchi. Your suggestions and attempts to resolve this were very much appreciated.

    Kym Derriman

    President

    Kids 4 Kids Inc


    • Edited by k4k Wednesday, May 17, 2017 2:05 AM
    Wednesday, May 10, 2017 12:32 AM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote

    Thanks for your help Ash. I'll address this again tomorrow.

    Regards,

    kym

    It's now a week since I first posted this problem. I was advised by Microsoft that the only way to get tech support for Outlook was to have Software Assurance so, as much as we have MS-Office 2013, we purchased Outlook 2016 with Software Assurance only to be advised by Microsoft that the Microsoft-approved organisation that we purchased it from (Connecting Up -with whom we're registered), must not yet have accrued $20.000 in sales to provide tech support through Software Assurance.

    My domain provider, Crazy Domains, suggested that the problem may be with Outlook, which is why  we have gone down this path. Telstra Bigpond may be the culprit for emails being undelivered to their clients. We have lost such an incredible amount of time with this be re-routed and re-routed and re-routed, I am formally abandoning it, moving our outgoing mail to gmail in hope that that solves the problem.

    Sincere thanks to you, Dave Patrick and you, Ashidacchi. Your suggestions and attempts to resolve this were very much appreciated.

    Kym Derriman

    President

    Kids 4 Kids Inc


    k4k

    • Marked as answer by k4k Wednesday, May 17, 2017 4:23 AM
    Wednesday, May 17, 2017 4:23 AM

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote

    Try here

    https://technet.microsoft.com/en-us/library/mt661881%28v=exchg.150%29.aspx?f=255&MSPPError=-2147217396

    https://support.microsoft.com/en-us/getsupport?oaspworkflow=start_1.0.0.0&wfname=capsub&productkey=edfsmsbl3&locale=en-us&ccsid=636201367492016455

    or they'll help you over here.

    https://answers.microsoft.com/en-us/outlook_com/forum/oemail

    https://answers.microsoft.com/en-us/windowslive/forum/livemail

    https://answers.microsoft.com/en-us/msoffice/forum/msoffice_o365admin

     

     

     


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.



    Wednesday, May 10, 2017 1:14 AM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Hi k4k,

    IP 192.168.0.10 is a private address, not public. So, I cannot understand why IP 192.168.0.10 is blacklisted.
    I suppose there is something which is not provided. Could you provide about your ISP, messaging software?  and I'd like to know what makes your mails be blacklisted?
    ______________
    Ashidacchi
    Wednesday, May 10, 2017 4:02 AM
  • Question
    Sign in to vote
    0
    Sign in to vote

    ISP is Optusnet. Crazt Domains is the domain provider. Both confirm that the problem is not with them. Outlook returns emails to me, just as if I emailed myself. Maybe my domain 6mins.com is blacklisted, not my IP address. 

    I'm using MS Outlook 2013. 

    Wednesday, May 10, 2017 4:41 AM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Hi k4k,

    Thank you for further information.
    Could you send me an email (xxx@6mins.com or xxx@something which you think blacklisted)?
    My mail address:
    xxx (dot) xxx (at) gmail (dot) com
    _____________
    Ashidacchi
    • Edited by Ashidacchi Wednesday, May 10, 2017 5:10 AM hidden mail address
    Wednesday, May 10, 2017 4:46 AM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Hi Kym,

    I got your mail.

    It reads "microsoft-com.mail.protection.outlook.com[23.103.156.74] said: 550 5.4.1".
    Please refer to the article: Fix email delivery issues for error code 5.4.1 in Office 365
    https://support.office.com/en-us/article/Fix-email-delivery-issues-for-error-code-5-4-1-in-Office-365-7dcf7a8b-e00e-49f8-bf8d-74aba79c5a6a
    _____________
    Ashidacchi
    • Edited by Ashidacchi Wednesday, May 10, 2017 5:14 AM
    Wednesday, May 10, 2017 5:13 AM
  • Question
    Sign in to vote
    0
    Sign in to vote
    I don't have an Office 365 account or software. I'm using MS Outlook. I tried submitting a message at Office 365 but it kept rejecting my attempts because I don't have such an account, I imagine.
    Wednesday, May 10, 2017 5:25 AM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Hotmail is one of the servers where recipients are not receiving my mail. The mail comes back to me as if I sent it to myself. There's no extra reject message.
    Wednesday, May 10, 2017 5:30 AM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Hi k4k,

    Some free mail such as Hotmail does not allow an attached file and has some limitation of message size.
    Check if mail system your recipients are using has such restrictions.

    Good luck!
    ___________
    Ashidacchi
    Wednesday, May 10, 2017 7:03 AM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Thanks for your help Ash. I'll address this again tomorrow.

    Regards,

    kym

    Wednesday, May 10, 2017 7:39 AM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Thanks for your help Ash. I'll address this again tomorrow.

    Regards,

    kym

    It's now a week since I first posted this problem. I was advised by Microsoft that the only way to get tech support for Outlook was to have Software Assurance so, as much as we have MS-Office 2013, we purchased Outlook 2016 with Software Assurance only to be advised by Microsoft that the Microsoft-approved organisation that we purchased it from (Connecting Up -with whom we're registered), must not yet have accrued $20.000 in sales to provide tech support through Software Assurance.

    My domain provider, Crazy Domains, suggested that the problem may be with Outlook, which is why  we have gone down this path. Telstra Bigpond may be the culprit for emails being undelivered to their clients. We have lost such an incredible amount of time with this be re-routed and re-routed and re-routed, I am formally abandoning it, moving our outgoing mail to gmail in hope that that solves the problem.

    Sincere thanks to you, Dave Patrick and you, Ashidacchi. Your suggestions and attempts to resolve this were very much appreciated.

    Kym Derriman

    President

    Kids 4 Kids Inc


    k4k

    • Marked as answer by k4k Wednesday, May 17, 2017 4:23 AM
    Wednesday, May 17, 2017 4:23 AM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Might also provide feedback here on uservoice.

    https://outlook.uservoice.com/forums/284136-outlook-com

    https://office365.uservoice.com/

     

     

     


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

    Wednesday, May 17, 2017 4:36 AM