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unjustly blacklisted RRS feed

  • Question

  • URGENT -We do not spam but have been unjustly blacklisted. Kids 4 Kids Inc is a charity assisting disadvantaged children in life-threatening circumstances. Our IP 192.168.0.10 is blacklisted causing vital email to not reach recipients. Six times a year we send to our dedicated list of subscribers (about 100). With no software assurance, Microsoft want almost $400 for tech support to resolve this. Surely there is an URGENT no-cost avenue for such circumstances.

    It's now a week since I first posted this problem. I was advised by Microsoft that the only way to get tech support for Outlook was to have Software Assurance so, as much as we have MS-Office 2013, we purchased Outlook 2016 with Software Assurance only to be advised by Microsoft that the Microsoft-approved organisation that we purchased it from (Connecting Up -with whom we're registered), must not yet have accrued $20.000 in sales to provide tech support through Software Assurance.

    My domain provider, Crazy Domains, suggested that the problem may be with Outlook, which is why  we have gone down this path. Telstra Bigpond may be the culprit for emails being undelivered to their clients. We have lost such an incredible amount of time with this be re-routed and re-routed and re-routed, I am formally abandoning it, moving our outgoing mail to gmail in hope that that solves the problem.

    Sincere thanks to you, Dave Patrick and you, Ashidacchi. Your suggestions and attempts to resolve this were very much appreciated.

    Kym Derriman

    President

    Kids 4 Kids Inc


    • Edited by k4k Wednesday, May 17, 2017 2:05 AM
    Wednesday, May 10, 2017 12:32 AM

Answers

  • Thanks for your help Ash. I'll address this again tomorrow.

    Regards,

    kym

    It's now a week since I first posted this problem. I was advised by Microsoft that the only way to get tech support for Outlook was to have Software Assurance so, as much as we have MS-Office 2013, we purchased Outlook 2016 with Software Assurance only to be advised by Microsoft that the Microsoft-approved organisation that we purchased it from (Connecting Up -with whom we're registered), must not yet have accrued $20.000 in sales to provide tech support through Software Assurance.

    My domain provider, Crazy Domains, suggested that the problem may be with Outlook, which is why  we have gone down this path. Telstra Bigpond may be the culprit for emails being undelivered to their clients. We have lost such an incredible amount of time with this be re-routed and re-routed and re-routed, I am formally abandoning it, moving our outgoing mail to gmail in hope that that solves the problem.

    Sincere thanks to you, Dave Patrick and you, Ashidacchi. Your suggestions and attempts to resolve this were very much appreciated.

    Kym Derriman

    President

    Kids 4 Kids Inc



    k4k

    • Marked as answer by k4k Wednesday, May 17, 2017 4:23 AM
    Wednesday, May 17, 2017 4:23 AM

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