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Subscription renewal Live OneCare RRS feed

  • Question

  • The subscription status show my subscription ends 3/9/2010, yet the OneCare is red and says my subscription is expired.  How do I correct this?
    Thursday, April 9, 2009 3:49 AM

Answers

  • Check to see that your computer date and time are set correctly. If the date and time are correct open One Care and if there is a "Subscribe" button select it and when asked for a Live ID enter the Live ID and password used to purchase your subscription and One Care will activate.
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh
    Thursday, April 9, 2009 5:17 AM
    Moderator

All replies

  • Check to see that your computer date and time are set correctly. If the date and time are correct open One Care and if there is a "Subscribe" button select it and when asked for a Live ID enter the Live ID and password used to purchase your subscription and One Care will activate.
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh
    Thursday, April 9, 2009 5:17 AM
    Moderator
  •  

    If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

     

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Thursday, April 9, 2009 1:01 PM
    Moderator