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Windows Vista Version- office 2003 pro RRS feed

  • Question

  • I have a new Computer- I Want to update my office 2003 - but it won't validate.  How can I get this to validate on my computer - I'm am having major software problems with vista - you don't want my opinion on it! I'm trying it out for a little while - hope things get better. I took office 2003 off my other computer and my young grandchildren have the other computer.   thanks Shirley Johnson
    Sunday, March 11, 2007 5:28 AM

Answers

  • Hello Shirley,

         I am sorry to hear about the problems you are experiencing with Office 2003. First I would like to say thank you for trying Vista. Honestly I hope you will give it a chance. There are many new features designed to enhance customer's experiences, increased security, and helping with overall efficiency.  The Vista team has worked hard over the years and continues making improvements for YOU our valued customer.

         I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

    1. Ensure you log onto the computer experiencing the issue with “Administrator” rights.
    2. Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

    I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.
    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

    http://go.microsoft.com/fwlink/?linkid=52012    

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”, you must choose to “Run” this tool when prompted.

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

    If the issue still has not been resolved could you please provide us with the following information? 

    1. After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.
    2. Please return to this post and “Paste” the results here for additional review.

     

     

     

    Monday, March 12, 2007 11:42 PM

All replies

  • Hello Shirley,

         I am sorry to hear about the problems you are experiencing with Office 2003. First I would like to say thank you for trying Vista. Honestly I hope you will give it a chance. There are many new features designed to enhance customer's experiences, increased security, and helping with overall efficiency.  The Vista team has worked hard over the years and continues making improvements for YOU our valued customer.

         I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

    1. Ensure you log onto the computer experiencing the issue with “Administrator” rights.
    2. Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

    I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.
    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

    http://go.microsoft.com/fwlink/?linkid=52012    

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”, you must choose to “Run” this tool when prompted.

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

    If the issue still has not been resolved could you please provide us with the following information? 

    1. After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.
    2. Please return to this post and “Paste” the results here for additional review.

     

     

     

    Monday, March 12, 2007 11:42 PM
  • Diagnostic Report (1.7.0069.0): ----------------------------------------- WGA Data--> Validation Status: Genuine Validation Code: 0 Online Validation Code: 0x0 Cached Validation Code: 0x0 Windows Product Key: *****-*****-8C6BG-C9BT2-3XDRY Windows Product Key Hash: oWta8ppfnmM4oKWopS821q1BPNs= Windows Product ID: 89576-OEM-7332141-00039 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.0.6000.2.00010100.0.0.006 CSVLK Server: N/A CSVLK PID: N/A ID: {13D2BC65-BD91-44C3-9DD0-5F84FB6C9547}(1) Is Admin: Yes TestCab: 0x0 WGA Version: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows Vista (TM) Business Architecture: 0x00000000 Build lab: 6000.vista_gdr.071023-1545 TTS Error: Validation Diagnostic: Resolution Status: N/A WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Notifications Data--> Cached Result: N/A File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 100 Genuine OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: FCEE394C-2920-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-531-645_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32) Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: {13D2BC65-BD91-44C3-9DD0-5F84FB6C9547}1.7.0069.06.0.6000.2.00010100.0.0.006x32*****-*****-*****-*****-3XDRY89576-OEM-7332141-000392S-1-5-21-165702235-4057732461-2118530116Hewlett-PackardHP Compaq 6720sHewlett-Packard68MDU Ver. F.0120070705000000.000000+000A6313507018400EA04410409E. Africa Standard Time(GMT+03:00)13HPQOEMSLIC-MPC100100Microsoft Office Outlook 2003111E62824CA2E7D00cb1+zg/NmrK5hd+1rhBnQm1nXZU=73930-640-0000077-5586514 Spsys.log Content: 0x80070002 Diagnostic Report (1.7.0069.0): ----------------------------------------- WGA Data--> Validation Status: Genuine Validation Code: 0 Online Validation Code: 0x0 Cached Validation Code: 0x0 Windows Product Key: *****-*****-8C6BG-C9BT2-3XDRY Windows Product Key Hash: oWta8ppfnmM4oKWopS821q1BPNs= Windows Product ID: 89576-OEM-7332141-00039 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.0.6000.2.00010100.0.0.006 CSVLK Server: N/A CSVLK PID: N/A ID: {13D2BC65-BD91-44C3-9DD0-5F84FB6C9547}(1) Is Admin: Yes TestCab: 0x0 WGA Version: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows Vista (TM) Business Architecture: 0x00000000 Build lab: 6000.vista_gdr.071023-1545 TTS Error: Validation Diagnostic: Resolution Status: N/A WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Notifications Data--> Cached Result: N/A File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 100 Genuine OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: FCEE394C-2920-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-531-645_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32) Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: {13D2BC65-BD91-44C3-9DD0-5F84FB6C9547}1.7.0069.06.0.6000.2.00010100.0.0.006x32*****-*****-*****-*****-3XDRY89576-OEM-7332141-000392S-1-5-21-165702235-4057732461-2118530116Hewlett-PackardHP Compaq 6720sHewlett-Packard68MDU Ver. F.0120070705000000.000000+000A6313507018400EA04410409E. Africa Standard Time(GMT+03:00)13HPQOEMSLIC-MPC100100Microsoft Office Outlook 2003111E62824CA2E7D00cb1+zg/NmrK5hd+1rhBnQm1nXZU=73930-640-0000077-5586514 Spsys.log Content: 0x80070002 Diagnostic Report (1.7.0069.0): ----------------------------------------- WGA Data--> Validation Status: Genuine Validation Code: 0 Online Validation Code: 0x0 Cached Validation Code: 0x0 Windows Product Key: *****-*****-8C6BG-C9BT2-3XDRY Windows Product Key Hash: oWta8ppfnmM4oKWopS821q1BPNs= Windows Product ID: 89576-OEM-7332141-00039 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.0.6000.2.00010100.0.0.006 CSVLK Server: N/A CSVLK PID: N/A ID: {13D2BC65-BD91-44C3-9DD0-5F84FB6C9547}(1) Is Admin: Yes TestCab: 0x0 WGA Version: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows Vista (TM) Business Architecture: 0x00000000 Build lab: 6000.vista_gdr.071023-1545 TTS Error: Validation Diagnostic: Resolution Status: N/A WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Notifications Data--> Cached Result: N/A File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 100 Genuine OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: FCEE394C-2920-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-531-645_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32) Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: {13D2BC65-BD91-44C3-9DD0-5F84FB6C9547}1.7.0069.06.0.6000.2.00010100.0.0.006x32*****-*****-*****-*****-3XDRY89576-OEM-7332141-000392S-1-5-21-165702235-4057732461-2118530116Hewlett-PackardHP Compaq 6720sHewlett-Packard68MDU Ver. F.0120070705000000.000000+000A6313507018400EA04410409E. Africa Standard Time(GMT+03:00)13HPQOEMSLIC-MPC100100Microsoft Office Outlook 2003111E62824CA2E7D00cb1+zg/NmrK5hd+1rhBnQm1nXZU=73930-640-0000077-5586514 Spsys.log Content: 0x80070002 Diagnostic Report (1.7.0069.0): ----------------------------------------- WGA Data--> Validation Status: Genuine Validation Code: 0 Online Validation Code: 0x0 Cached Validation Code: 0x0 Windows Product Key: *****-*****-8C6BG-C9BT2-3XDRY Windows Product Key Hash: oWta8ppfnmM4oKWopS821q1BPNs= Windows Product ID: 89576-OEM-7332141-00039 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.0.6000.2.00010100.0.0.006 CSVLK Server: N/A CSVLK PID: N/A ID: {13D2BC65-BD91-44C3-9DD0-5F84FB6C9547}(1) Is Admin: Yes TestCab: 0x0 WGA Version: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows Vista (TM) Business Architecture: 0x00000000 Build lab: 6000.vista_gdr.071023-1545 TTS Error: Validation Diagnostic: Resolution Status: N/A WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Notifications Data--> Cached Result: N/A File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 100 Genuine OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: FCEE394C-2920-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-531-645_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32) Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: {13D2BC65-BD91-44C3-9DD0-5F84FB6C9547}1.7.0069.06.0.6000.2.00010100.0.0.006x32*****-*****-*****-*****-3XDRY89576-OEM-7332141-000392S-1-5-21-165702235-4057732461-2118530116Hewlett-PackardHP Compaq 6720sHewlett-Packard68MDU Ver. F.0120070705000000.000000+000A6313507018400EA04410409E. Africa Standard Time(GMT+03:00)13HPQOEMSLIC-MPC100100Microsoft Office Outlook 2003111E62824CA2E7D00cb1+zg/NmrK5hd+1rhBnQm1nXZU=73930-640-0000077-5586514 Spsys.log Content: 0x80070002 Diagnostic Report (1.7.0069.0): ----------------------------------------- WGA Data--> Validation Status: Genuine Validation Code: 0 Online Validation Code: 0x0 Cached Validation Code: 0x0 Windows Product Key: *****-*****-8C6BG-C9BT2-3XDRY Windows Product Key Hash: oWta8ppfnmM4oKWopS821q1BPNs= Windows Product ID: 89576-OEM-7332141-00039 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.0.6000.2.00010100.0.0.006 CSVLK Server: N/A CSVLK PID: N/A ID: {13D2BC65-BD91-44C3-9DD0-5F84FB6C9547}(1) Is Admin: Yes TestCab: 0x0 WGA Version: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows Vista (TM) Business Architecture: 0x00000000 Build lab: 6000.vista_gdr.071023-1545 TTS Error: Validation Diagnostic: Resolution Status: N/A WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Notifications Data--> Cached Result: N/A File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 100 Genuine OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: FCEE394C-2920-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-531-645_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32) Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: {13D2BC65-BD91-44C3-9DD0-5F84FB6C9547}1.7.0069.06.0.6000.2.00010100.0.0.006x32*****-*****-*****-*****-3XDRY89576-OEM-7332141-000392S-1-5-21-165702235-4057732461-2118530116Hewlett-PackardHP Compaq 6720sHewlett-Packard68MDU Ver. F.0120070705000000.000000+000A6313507018400EA04410409E. Africa Standard Time(GMT+03:00)13HPQOEMSLIC-MPC100100Microsoft Office Outlook 2003111E62824CA2E7D00cb1+zg/NmrK5hd+1rhBnQm1nXZU=73930-640-0000077-5586514 Spsys.log Content: 0x80070002
    Sunday, April 6, 2008 9:08 AM