Money Plus Deluxe Sunset conversion fails from Money 2003 or Money 2005 RRS feed

  • Question

  • Hello,

    I am running Money 2003 Deluxe (version 11) on an XP machine.  I want to retire the XP machine and upgrade to Windows 7.  I also wanted to run a newer version of Money on Windows 7.  I have spent 3 days trying all the upgrade paths and nothing works.  I've read, reread, and digested dozens and dozens of forum posts on the frustration people are having when trying to upgrade to Money Plus Deluxe Sunset.  Granted, some people seem to have no issues.

    I read a post that I need to convert to Money 2004, however the download link for Money 2004 was dead.  I then found a post about upgrading to Money 2005 and converting my Money 2003 file.  I installed Money 2005 (webinst.exe, which claims to be a limited feature product for the sole purpose of converting older Money files).  It did not like my Money.mny file and refused to convert to 2005.  However, I was able to point Money 2005 at my backup file (.mbf) file and it finally opened in Money 2005.  I then saved to a new money file in the 2005 format.

    I uninstalled Money 2005 and then installed Money Plus Deluxe Sunset.  No matter which version of the .mny or .mbf file that I attempt to open, Sunset stalls on the conversion process and then returns a very unhelpful error:

    "A communication error has occurred. Please try your call again. If you continue to have problems call your financial institution's Online Services Customer Support."

    The only option I have is OK.  I press OK and then Sunset crashes (Microsoft Money has encountered an error followed by Microsoft Money has stopped working).  I checked the event log and it points to a faulting module of mnyob99.dll.  I found the sticky on this site for a patched mnyob99.dll, downloaded, and overwrote the old version.  It still crashes!

    As far as I know, in Money 2003 I haven't setup any accounts or financial institutions that connect online.  I read that could cause problems since Microsoft discontinued the online service.

    Can anyone give me some suggestions on how to overcome this?


    Aaron McVanner

    Wednesday, January 22, 2014 9:58 PM

All replies

  • I figured out my particular issue!  Open palm to forehead.  After reading over this post (http://support.microsoft.com/kb/919524/en-us), I concluded that I DID actually have one back account setup with online services.  I couldn't move the account as the post suggested but I found that closing the account (temporarily) and then running the repair resulted in the Money 2003 file being able to open in Sunset.

    However, I would love to figure out how to cancel the online services for that account.  I followed the steps to cancel the online service but when I select OK, Money locks up again and wants to close. 

    Does anyone know if I can modify a configuration file or something to remove the online service for that particular account so that Money doesn't think it is still associated to an online service?

    Aaron McVanner

    Wednesday, January 22, 2014 11:05 PM
  • Aaron

    I am having the same issue, except I was trying to get a 2003 tile coverted to a 2005 file.

    Have you found a fix yet?



    Friday, April 18, 2014 3:56 PM
  • Hi Matt,

    What specific issues are you having?  I was able to get mine working - the key was to remove any online services *prior* to attempting the upgrade.  That was the issue with the error: "A communication error has occurred. Please try your call again. If you continue to have problems call your financial institution's Online Services Customer Support."  Once the error was generated, I discovered that Sunset would crash.

    In my case, I had my primary bank linked to online services.



    Aaron McVanner

    Friday, April 18, 2014 8:01 PM
  • Hi Aaron

    I initially had lots of online services active, but I turned them all off and the issue was still there.  The issue I had was the program hanging, saying it was working, but it was taking ages.  When I had some online services active it was hanging from an early stage.  The later money file I used, with all the services turned off, was getting to the point where it was asking me which bank the account belonged to (I could not cancel this) and the system then hung after it had asked about a few of the accounts.

    I tried it with Money 2005 and sunset (which looked similar), but both were the same.

    Thanks for your assistance.



    Saturday, April 19, 2014 4:40 PM
  • Aaron

    I just had a thought.  I think I was trying to upgrade from a back up. Will try again with the money file.

    Is sunset much better than 2005?


    Saturday, April 19, 2014 4:45 PM
  • Hi Matt,

    I was using Money 2003, never "used" 2005 except for the conversion to Sunset.  Sunset took a bit of time to get used to the new interface, but I'm comfortable with it now and actually enjoy it.  Some of the navigation I was used to in 2003 (which I thought was clunky) has been refined in Sunset.  That is, once you figure out now the navigation works ;-)

    2005 and Sunset both hung on me until I was able to remove all online services.  Well, actually I wasn't able to remove online services on my primary bank account, so ended up disabling it.  That got it past the conversion and then I was able to open in 2005 and eventually Sunset.

    It was an epic fail for Microsoft to release software that relied on online services, to then cancel that service.  The software still relies on making that connection, but the connection won't ever be there.



    Aaron McVanner

    Saturday, April 19, 2014 7:48 PM
  • Still no joy.... the 2005 version still hangs.


    Saturday, April 19, 2014 8:39 PM
  • Does the file conversion hang or does the file actually get converted?

    Edit: And you did try this link (http://support.microsoft.com/kb/919524/en-us) using Method 2?

    Aaron McVanner

    • Edited by AaronMcVanner Sunday, April 20, 2014 1:48 AM added content
    Sunday, April 20, 2014 1:45 AM