Tammi1980
Refer to this post for solution.
http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=3793097&SiteID=2
If it wont resolve the probem, contact support.
How to reach support (FAQ) -
http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2