Hi, one of our customers user gets this reproducible error when tracking a certain e-mail.
A record with these values already exists. A duplicate record cannot be created. Select one or more unique values and try again.
On server trace I see:
Violation of PRIMARY KEY constraint 'PK_EmailBase'. Cannot insert duplicate key in object 'dbo.EmailBase'. The duplicate key value is (f9760ab7-eb5d-e511-80c8-00155d073f5a). This is an Activity GUID.
Turns out that the same user already tracked this email, but the Outlook Client does not seem to be aware of this fact.
Solution seems to be to ignore the error or find the tracked e-mail in CRM and delete it.
Anybody faced the same issue?