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Network printing issues RRS feed

  • Question

  • Does anyone know when Live Onecare will support printing to a Printers that are directly connected to network via an ethernet wire or a WiFi connection.  I have several laptops and would like to be able to use a network printing option that works.  I have read through many of the postings.  I even tried the new beta 2.5 software but nothing works.  I have tried printing to an HP Direct Connect device, an HP media vault which supports network printing, an Applet Airport Express and maybe one other.  Nothing seems to work. I like the software and really would prefer not to switch to another software for my security needs.

    Wednesday, July 30, 2008 11:26 PM

Answers

  • I have moved your post to the Firewall topic and out of the Printer Sharing topic. Printer Sharing in OneCare is a feature of the OneCare Circle where all PCs in a Circle - that is, on the same LiveID/Subscription ID - are offered printers that are locally attached to any of those PCs. Without OneCare, you need to to manually share the printers and assign rights over the network.

     

    In your case, it isn't an issue of OneCare supporting a network attached printer, but an issue of that printer being properly installed per the manufacturer's instructions and configuring the OneCare firewall to allow File and Printer Sharing and possibly allowing the printer software/driver to have network access, though the latter is rare.

     

    To enable sharing in the firewall, do the following:

    Open OneCare on each of the computers.

    Click Change Settings

    On the firewall tab, click configure firewall

    If the network is shown as Public, click Change Location to change it to "Home or Work."

    Click the Advanced Settings button

    Click Network connections tab.

    If there are multiple active connections shown, you may need to disable the extras in your Windows network connections settings. (Network and Sharing Center, manage connections, in Vista; Right click My Network Places and select Properties on the Start menu in XP)

    On the Ports and Protocols tab, add a check mark next to File and Printer Sharing - for subnet and Internet if the first setting alone (after all of the above are verified) does not allow Sharing to work.

    If all of the above fail, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

     

    Thursday, July 31, 2008 12:35 PM
    Moderator

All replies

  • I have moved your post to the Firewall topic and out of the Printer Sharing topic. Printer Sharing in OneCare is a feature of the OneCare Circle where all PCs in a Circle - that is, on the same LiveID/Subscription ID - are offered printers that are locally attached to any of those PCs. Without OneCare, you need to to manually share the printers and assign rights over the network.

     

    In your case, it isn't an issue of OneCare supporting a network attached printer, but an issue of that printer being properly installed per the manufacturer's instructions and configuring the OneCare firewall to allow File and Printer Sharing and possibly allowing the printer software/driver to have network access, though the latter is rare.

     

    To enable sharing in the firewall, do the following:

    Open OneCare on each of the computers.

    Click Change Settings

    On the firewall tab, click configure firewall

    If the network is shown as Public, click Change Location to change it to "Home or Work."

    Click the Advanced Settings button

    Click Network connections tab.

    If there are multiple active connections shown, you may need to disable the extras in your Windows network connections settings. (Network and Sharing Center, manage connections, in Vista; Right click My Network Places and select Properties on the Start menu in XP)

    On the Ports and Protocols tab, add a check mark next to File and Printer Sharing - for subnet and Internet if the first setting alone (after all of the above are verified) does not allow Sharing to work.

    If all of the above fail, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

     

    Thursday, July 31, 2008 12:35 PM
    Moderator
  • Hi Steve

     

    I have seen this issue on several other postings.  It did not work for me.  I also found a reference that network printers were not supported and that was the reason for my posting.  FYI  The printing was working fine before I installed Live One Care software.

     

     

     

    Richard

     

     

    Wednesday, August 6, 2008 1:55 AM
  • Network printers are indeed supported as long as file and printer sharing is enabled and working. In some cases, your printer driver software may need to be enabled in the firewall or ports added to the allow list if the manufacturer has done something odd.

    You can't use a network printer for the OneCare printer sharing functionality, but you can use one normally within Windows.

    If the above does not work for you, and turning off the OneCare firewall allows printing to work, you can contact support if the printer documentation or support doesn't provide information on how to configure firewalls for its use.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Wednesday, August 6, 2008 2:44 PM
    Moderator