Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
After BSOD, Reactivation (Product Key) is Needed Again? RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    Hello,

    I got my laptop with Windows Vista on it without a CD for installing or anything. Like many others I had a problem with Microsoft Office, and my own product key appeared to be used. Because of that, I found another Product Key on the net.

    After some time when my McAfee subscription ended, I got Blue Screen od Death and many other problems. Now (and last few weeks) blue screen suddenly stopped and now I'm asked to activate windows because my Product Key is invalid and I can choose to use the phone system, use my laptop with reduced func. or type a new product key.

    What must I do?

    Thanks.

    Thursday, April 15, 2010 4:29 PM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote

    Hello arsen_roki,

      I do not understand how your Office Product Key problem has anything to do with your current Windows product key issue.

     Office and Windows are two different products that use two different types of Product Keys. A Windows Product Key will not work in Office and an Office Product key will not work with Windows.

      So at this point, if I understand your post, you had to reinstall Windows but your product key is not being accepted.

    First off, please

    download and run the Genuine Diagnostics tool (MGADiag.exe) at this linkhttp://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

     

    If you do not have access to the Start Button:

    1)   Login to Vista and click the Use Windows with reduce functionality option .

    2)   Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3)   A window will come up asking if you want to “Run” or “Save”, Select “Run”

    4)   When the program runs, click the “Continue” button, then click the “Copy” button.

    5)   Return to this threadhttp://social.microsoft.com/Forums/en-US/genuinevista/thread/bd559355-87ae-4865-b414-9ec64c3b450f.

    6)   In a reply post, paste the Diagnostic Report. 

    As for the completly seperate Office issue, please create a thread in the Office forum (http://social.microsoft.com/Forums/en-US/genuineoffice/threads) to troubleshoot that issue.

    Thank you,

    Darin MS
    Saturday, April 17, 2010 12:38 AM

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote

    Hello arsen_roki,

      I do not understand how your Office Product Key problem has anything to do with your current Windows product key issue.

     Office and Windows are two different products that use two different types of Product Keys. A Windows Product Key will not work in Office and an Office Product key will not work with Windows.

      So at this point, if I understand your post, you had to reinstall Windows but your product key is not being accepted.

    First off, please

    download and run the Genuine Diagnostics tool (MGADiag.exe) at this linkhttp://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

     

    If you do not have access to the Start Button:

    1)   Login to Vista and click the Use Windows with reduce functionality option .

    2)   Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3)   A window will come up asking if you want to “Run” or “Save”, Select “Run”

    4)   When the program runs, click the “Continue” button, then click the “Copy” button.

    5)   Return to this threadhttp://social.microsoft.com/Forums/en-US/genuinevista/thread/bd559355-87ae-4865-b414-9ec64c3b450f.

    6)   In a reply post, paste the Diagnostic Report. 

    As for the completly seperate Office issue, please create a thread in the Office forum (http://social.microsoft.com/Forums/en-US/genuineoffice/threads) to troubleshoot that issue.

    Thank you,

    Darin MS
    Saturday, April 17, 2010 12:38 AM
  • Question
    Sign in to vote
    0
    Sign in to vote

    No reply.

    Issue assumed to be resolved.

    Darin MS
    Tuesday, April 20, 2010 7:45 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Sorry for late reply, thanks for your help.

    Here are the diagnostics:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-3MJ7Y-MHB6T-HXYJG
    Windows Product Key Hash: SZfxTgfVD4cLYAJI+2jnyjbjemY=
    Windows Product ID: 89578-OEM-7218377-53545
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {739BC032-95F9-4DB4-925F-834D4AECAFC0}(2)
    Is Admin: No
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.100218-0019
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{739BC032-95F9-4DB4-925F-834D4AECAFC0}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HXYJG</PKey><PID>89578-OEM-7218377-53545</PID><PIDType>8</PIDType><SID>S-1-5-21-379915523-3050681590-2838050904</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L300</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.40</Version><SMBIOSVersion major="2" minor="4"/><Date>20081124000000.000000+000</Date></BIOS><HWID>B8333507018400FA</HWID><UserLCID>041A</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central European Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>95BA16AB8959F14</Val><Hash>F7W0O+SUipHYIqzrDkpJhdapZZs=</Hash><Pid>81602-906-0986131-68263</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    N/A, hr = 0x80070718

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: MgAAAAEAAQABAAIAAQABAAAAAwABAAEAJJQqo5y5Rm7YcCT2xlHy9PZMBCmsVlHxKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   TOSINV  TOSINV00
      FACP   TOSINV  TOSINV00
      HPET   TOSINV  TOSINV00
      BOOT   TOSINV  TOSINV00
      MCFG   TOSINV  TOSINV00
      ASF!   TOSINV  TOSINV00
      SLIC   TOSINV  TOSINV00
      SSDT   PmRef  CpuPm

     

     

     

    Thanks

    Wednesday, April 21, 2010 1:23 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    By the way, I didn't reinstall my Windows. I had a lot of problems connected to Blue Screen of Death, and then suddenly one day it transferred from a blue screen problem to this product key problem.
    Wednesday, April 21, 2010 1:24 PM