Hi there,
My windows live msn messenger password has now expired after 72 days. I had it setup to automatically sign me in so i didnt have to enter my password all the time.
I followed the instructions which asked me to put in my original p/w followed by the new one. Unfortunately, for some reason the original p/w i entered is saying incorrect and after several attempts of trying, the system then froze. I understand this is a security precaution. I then chose one of the options offered to remember the p/w (thinking i may have entered wrong one) which was to put the country i am from and answer a secret question, this also has failed and i am now concerned as i desperately need to access this account.
I attempted this again after 24hrs but again the account says i have tried too many times. I do not understand why the passwords i have entered do not match my account or the answer to my secret question was not accepted.
Please can anyone advise me what is the next step as i have tried all the obvious options, even when signing in with auto p/w details...message says windows live ID is either not valid or does not exist which i can only assume is because acct is frozen!!
HELP REQUIRED PLEASE!
