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Virus Response Lab 2009 - How to get rid of it? RRS feed

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  • If you are using Windows Live One Care please contact support for help with malware removal. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    If you are not using One Care you are off topic in this forum but can get help by calling the Microsoft Security Hotline at 1-866-727-2338 or follow the manual removal instructions here - http://www.xp-vista.com/spyware-removal/virus-response-lab-2009-virusresponse-lab-2009-removal-instructions 

     

    Sunday, October 5, 2008 3:38 AM
    Moderator
  • I would recommend using Malwarebytes' Anti-Malware instead. Please go here - http://virusremovalguru.com/?p=35 they also have instructions with pictures to help guide you. The software is FREE
    Tuesday, October 7, 2008 11:47 PM
  •  kunal0315 wrote:
    I would recommend using Malwarebytes' Anti-Malware instead. Please go here - http://virusremovalguru.com/?p=35 they also have instructions with pictures to help guide you. The software is FREE

    Thanks for your recommendation, but I must note that this forum is for users of Windows Live OneCare, and using 3rd party tools without contact support is not the appropriate solution for an infection missed by OneCare.

    -steve

    Wednesday, October 8, 2008 3:17 PM
    Moderator
  • Thanks for putting me on to the malwarebytes site,I had the cunning virus response lab 2009 and it erased it completely well recommended.

    Cheers.

    Thursday, October 16, 2008 3:41 PM
  •  kunal0315 wrote:
    I would recommend using Malwarebytes' Anti-Malware instead. Please go here - http://virusremovalguru.com/?p=35 they also have instructions with pictures to help guide you. The software is FREE
    OH MY GOD thank you SOOOOOOOOO much I think you saved my PC your links messed up I think, but I just used google Once again THANK YOU!!!
    Thursday, October 16, 2008 6:05 PM
  • This worked perfect.  Thanks for leaving this thread posted!!!  It saved me a trip from taking my computer to the repair shop. 

    Monday, October 20, 2008 1:13 AM
  • Why doesnt Windows have a removal for xp_spyware2009 ? I delete it manually but it keeps replicating and does not allow me to access the web or my security software and it chnages my web browser settings. Please windows - issue an update and help!

    Monday, October 20, 2008 11:51 AM
  •  Eperry2 wrote:

    Why doesnt Windows have a removal for xp_spyware2009 ? I delete it manually but it keeps replicating and does not allow me to access the web or my security software and it chnages my web browser settings. Please windows - issue an update and help!

    Basically, because this, and similar malware are constantly morphing.

    If  you are not using Windows Live OneCare, you are off topic for this forum. This is not a general forum for viruses, spyware, or Windows Help. For help with spyware issues, you may want to try the forums here: 

    http://aumha.net/ For help with virus removal, contact the maker of your Antivirus program.

    If you are in North America, you can call 866-727-2338 for help with virus and spyware infections. See http://www.microsoft.com/protect/support/default.mspx for details. For international information, see your local subsidiary Support site.

    Monday, October 20, 2008 3:58 PM
    Moderator
  • I have Spyware Doctor Ver 6 which claims to get rid of it, but as of this posting it does not. Good news though, I found a free fix at http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?part=dl-10804572&subj=dl&tag=button

     

    This download worked perfectly and showed 7 infections that spyware missed. You can purchase a higher version of Malwarebytes which works in real time, but the free version worked on my Windows XP after the fact. I will not be renewing Spyware Doctor 6 not only because of the fact that it would not remove it, but tech support was not very responsive.

     

    tghubbell@yahoo.com

    Wednesday, October 29, 2008 3:43 PM
  • I just got this virus and my computer wont let me open anything so I can't download any spyware programs to get rid of it.  Any suggestions?

     

    Sunday, December 7, 2008 1:33 AM
  • Hello Dar99, if you are using Windows Live One Care please contact support for help with malware removal. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2
    If you are not using One Care you are off topic in this forum but you can get help by calling the Microsoft Security Hotline - 1-866-727-2338.

    You might also try an online malware scanner:

    Windows Live One Care Safety Scanner - http://onecare.live.com/site/en-us/default.htm

    Eset Online Scanner - http://www.eset.com/onlinescan/

    Kaspersky Online Scanner - http://www.kaspersky.com/virusscanner

    To run an online scanner on a badly infected computer I recommend booting into Safe Mode with Networking before attempting to open any of the above links.

     

    Sunday, December 7, 2008 3:17 AM
    Moderator
  •  

    hey, listen don't despair, on the face of it this virus appears to be the biggest b*****d ever but there's hope. i would recommend using Malwarebytes too, but if you can't get hold of that try the alternatives. i had the same problems as people have already described such as not being able to open any applications, icons or even being able to log in. you need patience and persistence.

     

    i could not use the web browser on my laptop, to install the necessary anti-virus software, i used my PC and downloaded the software, saved it on my usb, plugged usb in laptop, kept trying to open the program up, when it did, i was able to copy the software on to my desktop and installed it like that. then let the software do the rest, it does take time, and i was losing my rag and on the verge of slamming my laptop on the floor. but the maleware scan took 3 hours but it did the job and removed the mess.

     

    one other thing- you will see lots of messages still poppong up during the scan, they may even look official and instruct you to download the anti-virus software, don't be deceived even by the more formal looking messages, just let the maleware scanning resume

     

    good luck

     

    Tuesday, December 9, 2008 12:51 PM
  • This is a link that gives a full investigation on the threat of VRL2009 and how to remove it.

    http://www.antivirusconnection.com/index.php/avc-news/virus-response-lab-2009-information-and-removal

    Good Luck!
    Wednesday, December 10, 2008 10:39 AM