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Windows Not Genuine RRS feed

  • Question

  • "This copy of Windows is not genuine" issue.

    After one of my hard drives died, it was replaced by Dell and installed.  After that I received the message about my copy of Windows not being genuine.

    So I put in the serial number for Vista and then ran the process for the details to what is on my PC, etc... here is the info that was given once I ran the process:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-W4Y93-7JPFQ-CWV4F
    Windows Product Key Hash: 9lUTbw0jF7JR/QeaAT2Q9Ww68qk=
    Windows Product ID: 89576-OEM-7205095-08885
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010100.2.0.006
    ID: {37566F05-C5EE-4D5C-B579-22AC15CEB70E}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100608-0458
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    2007 Microsoft Office system - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: vox-isa:8080
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{37566F05-C5EE-4D5C-B579-22AC15CEB70E}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CWV4F</PKey><PID>89576-OEM-7205095-08885</PID><PIDType>8</PIDType><SID>S-1-5-21-650825939-3490351396-1151722774</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 330                 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="5"/><Date>20080219000000.000000+000</Date></BIOS><HWID>AE303507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B9K    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>99495B9CE5E95B0</Val><Hash>/Ayz3a5AmiHTej4oUn7HRrOZiq8=</Hash><Pid>89451-OEM-6672833-09806</Pid><PidType>4</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, Business edition
    Description: Windows Operating System - Vista, OEM_COA_SLP channel
    Activation ID: f758e09b-7c7c-492c-b78c-aba5bd4e3f5b
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89576-00144-050-908885-02-1033-6002.0000-2802010
    Installation ID: 022171586940796302068546554491317775157613066026873110
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: CWV4F
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAEAAQABAAIAAgACAAAAAwABAAEAeqg48wK/Fg+0eUjTCgt2iPL0eKypeUZS+IesVkbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    B9K   
      FACP   DELL    B9K   
      HPET   DELL    B9K   
      BOOT   DELL    B9K   
      MCFG   DELL    B9K   
      SSDT   DELL  st_ex
      ASF!   DELL    B9K   
      SLIC   DELL    B9K   
      SSDT   DELL  st_ex
      SSDT   DELL  st_ex
      SSDT   DELL  st_ex


    Any ideas for a resolution ?

    Thanks!

    Friday, October 8, 2010 7:14 PM

Answers

  • Hello, Karen

    Try running the command a different way, go to Start, click All Programs, Accessories, then click Run. The Run window should come up, copy the following bolded text and paste it in the Open box, then press OK: slui.exe 4

    If you get a message saying that Windows cannot find slui.exe, you can try performing a system scan to see if that repairs the slui.exe file. Go to Start, All Programs, Accessories, right click  Command Prompt and choose  Run as Administrator.
    In the Command Prompt, type the following command and press enter:  sfc /scannow

    After the command is run, try the first step once more.


    David
    Microsoft Answers Support Engineer
    Visit our Microsoft Answers Feedback Forum and let us know what you think.
    • Marked as answer by Darin Smith MS Wednesday, October 13, 2010 8:39 PM
    Wednesday, October 13, 2010 12:21 AM
    Moderator

All replies

  • You can reset your Windows Vista activation by performing the following:

     

    1. Click on the Start button and in the Start Search box type in:  slui.exe 4

     

    2. Press the Enter key on your keyboard.

     

    3. Select your Country.

     

    4. Follow the instructions for phone activation.

     

    5.  Once completed, restart your computer.


    Carey Frisch
    Saturday, October 9, 2010 12:22 AM
    Moderator
  • Hi Carey,

    Thank you for that information, however when I perform the search for slui.exe 4, the file can not be found.  I checked system files, hidden files, etc..

    Any other suggestions?

    Thank you again for your help.

    Karen


    Sunshine and Blue Skies
    Tuesday, October 12, 2010 1:39 PM
  • "Sunshine and Blue Skies" wrote in message news:37984a96-61c2-4fcd-af8c-f3535596e29c...

    Hi Carey,

    Thank you for that information, however when I perform the search for slui.exe 4, the file can not be found.  I checked system files, hidden files, etc..

    Any other suggestions?

    Thank you again for your help.

    Karen


    Sunshine and Blue Skies

    do not wait for a search result - simply type it into the search box, and hit the enter key - make sure that you leave the space in!
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, October 12, 2010 2:10 PM
    Moderator
  • Hi Noel,

    Did just as you suggested and nothing found.  Any other suggestions?

    Thanks for your help.

    Karen

     


    Sunshine and Blue Skies
    Tuesday, October 12, 2010 2:27 PM
  • Hello, Karen

    Try running the command a different way, go to Start, click All Programs, Accessories, then click Run. The Run window should come up, copy the following bolded text and paste it in the Open box, then press OK: slui.exe 4

    If you get a message saying that Windows cannot find slui.exe, you can try performing a system scan to see if that repairs the slui.exe file. Go to Start, All Programs, Accessories, right click  Command Prompt and choose  Run as Administrator.
    In the Command Prompt, type the following command and press enter:  sfc /scannow

    After the command is run, try the first step once more.


    David
    Microsoft Answers Support Engineer
    Visit our Microsoft Answers Feedback Forum and let us know what you think.
    • Marked as answer by Darin Smith MS Wednesday, October 13, 2010 8:39 PM
    Wednesday, October 13, 2010 12:21 AM
    Moderator