Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
onecare won't accept the update...... RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    I too am having the same problem: "OneCare couldn't install a required update on this PC.  When I go to the help center and try everything it tells me to, nothing works?  What do I need to do to resolve this and get my computer protected again? "

    Saturday, July 12, 2008 4:11 PM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote

     

    The best way to resolve this issue is by Uninstalling and Reinstalling onecare.

     

    onecare cleanup tool

    http://go.microsoft.com/fwlink/?LinkID=81699

    Save this file to your computer first before executing.

    If you are using a Vista operating system, go to the location of the file.

    Right click on the file and choose run as administrator.

     

    After completing the cleanup process.

     

    Install onecare from http://onecare.live.com

    Use the 90 days free trial installer.

    After successfully installing onecare.

    Subscribe again with your Live ID

    Saturday, July 12, 2008 4:40 PM