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Windows Office 2003 not genuine error code 0x8010114 RRS feed

  • Question

  • When I tried to validate Office 2003 is shows it is not genuine.

    I have the key and this CD was sent with a new Dell PC that I ordered. Why is it not valid?

    Here is the Diagnostic that I copied, I hope you can help!

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-RY7BM-HM3KT-BKVRW
    Windows Product Key Hash: 6994t4LQCbvkXhtNbqQCL4+auQs=
    Windows Product ID: 76487-OEM-2211906-00107
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {64543205-F5FD-4F46-8671-63B552CE7456}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{64543205-F5FD-4F46-8671-63B552CE7456}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BKVRW</PKey><PID>76487-OEM-2211906-00107</PID><PIDType>2</PIDType><SID>S-1-5-21-3509137740-1352955813-2049243892</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>6075DNU</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>2RKT38AUS</Version><SMBIOSVersion major="2" minor="5"/><Date>20080215000000.000000+000</Date><SLPBIOS>LENOVO,LENOVO</SLPBIOS></BIOS><HWID>385336970184C07B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Lenovo</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57014</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 13160:IBM|15F00:Legend (Beijing) limited|F628:Lenovo
    Marker string from OEMBIOS.DAT: LENOVO,LENOVO

    OEM Activation 2.0 Data-->
    N/A

    Sunday, October 25, 2009 3:42 PM

Answers

  • Hello starrynights826,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-230-1


    Right now your computer has a Volume Licensing installation of Office 2003 Professional installed, but this installation was done with a widely-pirated and now-blocked Volume Licensing Key (VLK).  Microsoft blocks VLKs when the key has been lost, stolen, compromised, or when the associated Volume Licensing Agreement is no longer in effect, or if otherwise misappropriated for software piracy reasons.

    Normally legitimate users of Volume Licensing editions of Office are associated with larger business, educational, or governmental organizations.  If that's you, please cntact your organizatioon's IT support staff for further assistance.

    If your use of these programs is not associated with a larger business, educational, or governmental organization, and you purchased these programs thinking that they were retail licenses for these programs to be sold to individual consumers, it is likely that you are a victim of software piracy or counterfeiting.  As an individual consumer, you should never have been sold Volume Licensing (VL) materials such as these VL installation CDs, and you certainly should not have received a Blocked Product Key for Office 2003.  You should have been sold Genuine retail licensed software.

    If so, your first course of action is to confront your seller with this information and demand either a full refund or to receive the genuine software you paid for.

    If the seller refuses to help, please file a piracy report at www.microsoft.com/piracy.  Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  If you think that you qualify for the Genuine Office Offer, apply for the Offer thru the Learn More Online link that the OGA Notifier is displaying.

    One other possibility is that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installation which is nongenuine.  If your Dell computer purchase documentation shows that you paid an extra charge for a perpetual license for Office, and you received genuine Microsoft hologrammed Office installation discs with your Dell, this could have happened to you.  This could have happened if you took your computer to a repair shop and they reinstalled Windows and/or some or all of your programs.  You Get Genuine once again by uninstalling the current nongenuine installation of Office and using your Genuine Microsoft hologrammed Office installation CDs, along with the genuine Product Key found on your Office Edition's Certificate of Authenticity, to put back the genuine installation of Office you may have already had on the computer.

    However, please note that if you did indeed purchase a genuine copy of Office from Dell and it was preinstalled on a Dell computer, that is an OEM license, and an OEM license for Microsoft software is Genuine ONLY on the computer onto which it was first installed and is not permitted by the End User Licensing Agreement to be installed on or moved to any other computer.  The computer that generated the report above is showing as a Lenovo (IBM) computer, so you are not permitted to install the Dell copy of office onto this computer.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, October 26, 2009 12:56 PM

All replies

  • Hello starrynights826,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-230-1


    Right now your computer has a Volume Licensing installation of Office 2003 Professional installed, but this installation was done with a widely-pirated and now-blocked Volume Licensing Key (VLK).  Microsoft blocks VLKs when the key has been lost, stolen, compromised, or when the associated Volume Licensing Agreement is no longer in effect, or if otherwise misappropriated for software piracy reasons.

    Normally legitimate users of Volume Licensing editions of Office are associated with larger business, educational, or governmental organizations.  If that's you, please cntact your organizatioon's IT support staff for further assistance.

    If your use of these programs is not associated with a larger business, educational, or governmental organization, and you purchased these programs thinking that they were retail licenses for these programs to be sold to individual consumers, it is likely that you are a victim of software piracy or counterfeiting.  As an individual consumer, you should never have been sold Volume Licensing (VL) materials such as these VL installation CDs, and you certainly should not have received a Blocked Product Key for Office 2003.  You should have been sold Genuine retail licensed software.

    If so, your first course of action is to confront your seller with this information and demand either a full refund or to receive the genuine software you paid for.

    If the seller refuses to help, please file a piracy report at www.microsoft.com/piracy.  Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  If you think that you qualify for the Genuine Office Offer, apply for the Offer thru the Learn More Online link that the OGA Notifier is displaying.

    One other possibility is that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installation which is nongenuine.  If your Dell computer purchase documentation shows that you paid an extra charge for a perpetual license for Office, and you received genuine Microsoft hologrammed Office installation discs with your Dell, this could have happened to you.  This could have happened if you took your computer to a repair shop and they reinstalled Windows and/or some or all of your programs.  You Get Genuine once again by uninstalling the current nongenuine installation of Office and using your Genuine Microsoft hologrammed Office installation CDs, along with the genuine Product Key found on your Office Edition's Certificate of Authenticity, to put back the genuine installation of Office you may have already had on the computer.

    However, please note that if you did indeed purchase a genuine copy of Office from Dell and it was preinstalled on a Dell computer, that is an OEM license, and an OEM license for Microsoft software is Genuine ONLY on the computer onto which it was first installed and is not permitted by the End User Licensing Agreement to be installed on or moved to any other computer.  The computer that generated the report above is showing as a Lenovo (IBM) computer, so you are not permitted to install the Dell copy of office onto this computer.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, October 26, 2009 12:56 PM
  • However , please note that if you did indeed purchase a genuine copy of Office from Dell and it was preinstalled on a Dell computer, that is an OEM license, and an OEM license for Microsoft software is Genuine ONLY on the computer onto which it was first installed and is not permitted by the End User Licensing Agreement to be installed on or moved to any other computer.  The computer that generated the report above is showing as a Lenovo (IBM) computer, so you are not permitted to install the Dell copy of office onto this computer .


    Hi Dan,

    I just wanted to thank you for your well thought out reply to my question and the issue that I was having.

    You pretty much "nailed it" with your last paragraph.

    This was Dell MS Office 2003 software that I wasn't aware could only be installed on the original PC.  When my hard drive of my Dell PC crashed last year, I purchased a Lenovo PC so I could run my home based business and had the Dell PC repaired.

    I did install the Dell MS Office 2003 software on the Lenovo and was just going to use the Dell PC as a back up system.

    Anyway, I ordered a new copy of MS Office 2007 today and will unistall the Dell MS Office 2003 when received and install the newer MS Office 2007.

    Thanks again for your time, thoroughness, and help in resolving this issue, it is very much appreciated!!

    Gail



    Tuesday, October 27, 2009 2:15 AM
  • Hello starrynights826,

    You're welcome :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, October 27, 2009 4:30 AM