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Reinstall on a crashed computer

Question
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I have tried with my windows ID to reinstall and the system will not me complete the reinstall on a computer I crashed. How do you make it reinstall when you have 5 months of subscription left.
Tuesday, August 19, 2008 1:58 AM
Answers
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Without knowing what you are encountering with the reinstall or if you did a clean Operating System install after the crash, it is hard to offer any other solution for you.
If you repaired the operating system and OneCare was not removed before you tried to reinstall OneCare, use the cleanup tool: http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=828910&SiteID=2
Then, reinstall OneCare and activate/subscribe with the LiveID for your subscription.
See this post for the KB article to troubleshoot install problems - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1588602&SiteID=2
If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.
If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.
How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2
Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.
If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2776450&SiteID=2
For more information see Instant Help - http://help.live.com/help.aspx?project=onecarev2&mkt=en-us&querytype=topic&query=OneCare_PROC_FindLiveIDHelp.htm
If all else fails and you need further help with the reinstall, post the details here of what you are encountering, including any errors and your operating system, or contact support.
How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2
-steve
Tuesday, August 19, 2008 12:15 PMModerator
All replies
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When you can't complete the installation what is the error message you see when installation fails? Or are you able to install but not activate? If you are unable to activate the most likely cause would be using an incorrect Live ID.
Tuesday, August 19, 2008 3:13 AMModerator -
Without knowing what you are encountering with the reinstall or if you did a clean Operating System install after the crash, it is hard to offer any other solution for you.
If you repaired the operating system and OneCare was not removed before you tried to reinstall OneCare, use the cleanup tool: http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=828910&SiteID=2
Then, reinstall OneCare and activate/subscribe with the LiveID for your subscription.
See this post for the KB article to troubleshoot install problems - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1588602&SiteID=2
If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.
If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.
How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2
Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.
If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2776450&SiteID=2
For more information see Instant Help - http://help.live.com/help.aspx?project=onecarev2&mkt=en-us&querytype=topic&query=OneCare_PROC_FindLiveIDHelp.htm
If all else fails and you need further help with the reinstall, post the details here of what you are encountering, including any errors and your operating system, or contact support.
How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2
-steve
Tuesday, August 19, 2008 12:15 PMModerator